Banner for Nigel Frank International

Nigel Frank InternationalReviews 

1,283
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, genuine care, and supportive approach, often highlighting how they go above and beyond to assist. Many people appreciate the clear, constant communication and quick response times, which make the entire process smooth and stress-free. Reviewers also frequently mention the excellent service, noting that the company provides comprehensive guidance and support at every stage, ensuring a positive experience. Conversely, a small portion of people felt dissatisfied with a lack of transparency, poor communication, and inefficient processes, citing issues with background checks and inconsistent information.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, support, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and support received... See more

Customer service

Customers had positive experiences with customer service, highlighting the highly communicative, supportive,... See more

Response time

Consumers generally find the response time to be positive, with many appreciating the prompt feedback and... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting great, clear, and fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only recruiter who made me feel like a person and not a business asset. Transparent about jobs, employers and salaries, went above and beyond to prepare as much info as possible for interviews and... See more

Company replied

Rated 5 out of 5 stars

Zak Marklew and Ari Sabatino guided a tech worker, who rarely changed jobs, land quickly into a new employment position. Zak brought me to the best employer for my senior level skillset. Ari assisted... See more

Company replied

Rated 5 out of 5 stars

My experience from start to finish was brilliant. I worked with Selina and I honestly have never worked with a recruiter who is so detail oriented. I feel like she understood exactly what I was lookin... See more

Company replied

Rated 5 out of 5 stars

I was fortunate that I came in touch with Sebastian Mann. Sebastian is outstanding in what he does but more importantly I highly appreciated how he conducts himself. He makes time for you to really... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

Nigel Frank International, a Tenth Revolution Group company, is the recognized global leader in Microsoft recruitment. Founded in Newcastle-Upon-Tyne, England, in 2006, and dedicated solely to Microsoft Dynamics professionals, Nigel Frank operates from over 20 offices that span North America, EMEA and Asia Pacific. The company delivers permanent and contract Practice Leads, Architects, Developers, Consultants, Technical Consultants and Project Managers across Microsoft’s Intelligent Cloud, Modern Workplace and Business Applications areas to Microsoft partners and Microsoft’s enterprise and SME customer base.

Written by the company


Contact info

Promotion box for Nigel Frank International

Streamline your Microsoft hiring

Browse pre-vetted professionals with our free Candidate Search tool

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,283)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trusted Partner

Nigel Frank have a deep pool of excellent candidates and sourced us a contract resource who was a valuable member of our team for approx. 2 years.

August 29, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Michael,
It's amazing to hear that you found the team provided you with a quality candidate who was a valuable team member. Please keep in touch as we would love to work with you again.
The Customer Experience Team

Rated 4 out of 5 stars

Very nice contact with my contact

Very nice contact with my contact
Good followup
Propper job description

August 31, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Peter,
We're happy to hear that you had nice contact with your recruiter and they provided you with good follow-up.
The Customer Experience Team

Rated 4 out of 5 stars

Professional way of working

Nigel Frank knows its potential candidates and only contacts them when an opportunity is really fitting the candidate. Nice and professional way of communicating.

August 31, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Joke,
It's important to us here at Nigel Frank that we work hard for our candidates to find them the roles that suit them the best so we're happy to hear that you find this to be the case.
The Customer Experience Team

Rated 5 out of 5 stars

I had a fantastic experience with Nigel…

I had a fantastic experience with Nigel Frank International during my job search. Their team was incredibly professional and thorough, ensuring that every step of the recruitment process was seamless. They took the time to understand my skills and preferences, which led to job opportunities that were a perfect fit for me.
What impressed me the most was their excellent follow-up; they kept me informed and supported throughout the entire journey. The recruiters were not only knowledgeable but also approachable, making the process feel personal and engaging.
Ultimately, their dedication paid off, as I successfully secured a position that I truly love. I highly recommend Nigel Frank International to anyone seeking a reliable and effective recruitment partner!

September 3, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Thibaut,
Wow, an amazing review for the team, thank you! We're thrilled to hear that you found them to be both professional and supportive throughout the process. In addition to this, it's great to hear they understood your requirements and found you a new role which is perfect for you.
The Customer Experience Team

Rated 5 out of 5 stars

Max always made sure everything was…

Max always made sure everything was transparent and explained. He always made sure to stay in contact before and after the interview. Negotiated very well and I am very impressed with the level of service. I would highly recommend it.

August 31, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Daniel,
It's great to hear that you found Max to be transparent and he stayed in contact with you throughout the process. Thank you for recommending our services.
The Customer Experience Team

Rated 5 out of 5 stars

Never had such a supportive and friendly HR.

Huge support in overall process. Barney was super friendly and helped a lot with the interview preparation. He answered all the questions I had in mind and asked everything I wanted to know from employer.
Would definitely recommend this company to my friends!

August 28, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Anastasia,
Thank you for your 5-star review and recommending our services. We're thrilled to hear that Barney answered any questions you had, and you found him to be friendly and helpful.
The Customer Experience Team

Rated 5 out of 5 stars

VP, Solutions and Managed Services

Easy to work with.

August 22, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Matt,
It's amazing to hear that you found the team easy to work with. Please keep in touch as we would love to work with you again.
The Customer Experience Team

Rated 5 out of 5 stars

Sylwia is helpfull all the time in my…

Sylwia is helpfull all the time in my challenges

August 22, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Fakhri,
Thank you for your 5-star review. We're happy to hear that you found Sylwia to be helpful throughout the process.
The Customer Experience Team

Rated 1 out of 5 stars

Last Minute Switcheroo

The role was supposed to be a full-time role with benefits. I had almost ten years of experience when I applied to the role. The employer and Nigel Frank wanted to change the role at the last minute to a consulting role. I wouldn't agree to such nonsense. Avoid!

November 19, 2023
Unprompted review
Nigel Frank International logo

Reply from Nigel Frank International

Hi Steve,
We are sorry to hear about your experience with us. Unfortunately, we are unable to identify you on our system. Would you be able to contact us at customerexperience@frankgroup.com with some more information so we can investigate this for you? Thank you.
The Customer Experience Team

Update: Hi Steve,
Thank you for taking the time to speak with us regarding your recent experience. We really appreciate you giving us the opportunity to resolve the situation.
If you need any further assistance, please do not hesitate to contact us.
The Customer Experience Team

Rated 5 out of 5 stars

Another Very Positive Experience

Thomas was great! He identified and presented the exact right qualified resources needed for our next project. He remained engaged throughout the entire selection and process and continues to be professional and is a pleasure to work with.

August 15, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Steve,
It's brilliant to hear that you Thomas to be engaging throughout the process and presented you with suitable candidates for your project. Please keep in touch as we would love to work with you again.
The Customer Experience Team

Rated 5 out of 5 stars

Very proffessional approach!

Very proffessional approach!

August 6, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Wojciech,
We're pleased to hear that you found the team to offer a professional approach. Thank you for your 5-star review.
The Customer Experience Team

Rated 5 out of 5 stars

Chief Information Officer

The recruiter took the time to understand our job description, culture, and expectations. He was able to narrow down the candidate pool to just a few people and that made our process much faster.

August 13, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Marcella,
It's important to us here at Nigel Frank that we understand our clients' job descriptions and expectations to find them the ideal candidate so your comments are brilliant to hear.
The Customer Experience Team

Rated 5 out of 5 stars

Best personalized recruiting experience

The best personalized recruitment experience I had!

July 30, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Marie,
Thank you for your 5-star review. We're thrilled to hear that you had the best personalized recruitment process you have had.
The Customer Experience Team

Rated 5 out of 5 stars

The company acts professional and quick…

The company acts professional and quick response. Working directly with the client and provided the necessary information.

July 30, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Ngoc,
It's great to hear that you found the team to be professional and responded to you quickly with necessary information. Thank you for your 5-star review.
The Customer Experience Team

Rated 5 out of 5 stars

D365 Implementation

Kassidy Keegan and Paurvi Patel helped us to find D365 implementation experts.

July 20, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Jane,
It's amazing to hear that you found Kassidy and Paurvi were able to help you find expert candidates. Please keep in touch as we would love to work with you again.
The Customer Experience Team

Rated 5 out of 5 stars

Nigel Frank is always a pleasure to work with.

I've worked with Nigel Frank multiple times in the past and their recruiters are always a pleasure to work with. They have a great network for MS Dynamics professionals and that they actively reached out to me with opportunities that are relevant to me. I really like how professional and responsive their staff is whether I'm actively job searching or not. I also like that I am able to talk to actual people about my needs instead of trying to find my way around a chat bot. Nigel Frank is always my go-to recruiters when I'm looking for a job.

July 18, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Lin,
Wow, an amazing review for the team, thank you for sharing! Here at Nigel Frank International, it is very important to us that we work hard for our candidates to find them the best possible work, so your comments mean a lot to us.
The Customer Experience Team

Rated 5 out of 5 stars

Been a pleasure working with NIck at…

Been a pleasure working with NIck at NF. He was quite hands-on throughout the process. Would most definitely recommend.

July 19, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi,
It's brilliant to hear that you found Nick a pleasure to work with. Thank you for your 5-star review and recommending our services.
The Customer Experience Team

Rated 5 out of 5 stars

Very fast recrutation process

Very fast recrutation process and feedback.

July 16, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Karolina,
Thank you for your 5-star review. We're delighted to hear that you found the process to be fast with the team proving quick feedback.
The Customer Experience Team

Rated 5 out of 5 stars

Great Plains consulting support

Nigel Frank was helpful in finding us an experienced Great Plains consultant to address our project needs.

July 12, 2024
Nigel Frank International logo

Reply from Nigel Frank International

Hi Mark,
It's brilliant to hear that the team was able to help in finding you a great candidate to help with your project needs. Please keep in touch as we would love to work with you again.
The Customer Experience Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look