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Nigel Frank InternationalReviews 

1,282
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, genuine care, and supportive approach, often highlighting how they go above and beyond to assist. Many people appreciate the clear, constant communication and quick response times, which make the entire process smooth and stress-free. Reviewers also frequently mention the excellent service, noting that the company provides comprehensive guidance and support at every stage, ensuring a positive experience. Conversely, a small portion of people felt dissatisfied with a lack of transparency, poor communication, and inefficient processes, citing issues with background checks and inconsistent information.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, support, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and support received... See more

Customer service

Customers had positive experiences with customer service, highlighting the highly communicative, supportive,... See more

Response time

Consumers generally find the response time to be positive, with many appreciating the prompt feedback and... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting great, clear, and fast communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only recruiter who made me feel like a person and not a business asset. Transparent about jobs, employers and salaries, went above and beyond to prepare as much info as possible for interviews and... See more

Company replied

Rated 5 out of 5 stars

Zak Marklew and Ari Sabatino guided a tech worker, who rarely changed jobs, land quickly into a new employment position. Zak brought me to the best employer for my senior level skillset. Ari assisted... See more

Company replied

Rated 5 out of 5 stars

My experience from start to finish was brilliant. I worked with Selina and I honestly have never worked with a recruiter who is so detail oriented. I feel like she understood exactly what I was lookin... See more

Company replied

Rated 5 out of 5 stars

I was fortunate that I came in touch with Sebastian Mann. Sebastian is outstanding in what he does but more importantly I highly appreciated how he conducts himself. He makes time for you to really... See more

Company replied


Company details

  1. Recruitment Service
  2. Recruiter

Written by the company

Nigel Frank International, a Tenth Revolution Group company, is the recognized global leader in Microsoft recruitment. Founded in Newcastle-Upon-Tyne, England, in 2006, and dedicated solely to Microsoft Dynamics professionals, Nigel Frank operates from over 20 offices that span North America, EMEA and Asia Pacific. The company delivers permanent and contract Practice Leads, Architects, Developers, Consultants, Technical Consultants and Project Managers across Microsoft’s Intelligent Cloud, Modern Workplace and Business Applications areas to Microsoft partners and Microsoft’s enterprise and SME customer base.

Written by the company


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(1,282)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

I recommend Nigel Frank International…

I recommend Nigel Frank International to anyone looking for job opportunities in Microsoft technologies. They are knowledgeable, professional, and have access to a wide range of roles. My experience with their recruitment process was positive, and I appreciated their support and communication throughout. I had a good experience with Bradley who is working in Nigel Frank International. The recruiter was helpful and kept me informed during the process. I would strongly recommend them to others looking for a job in the Microsoft tech field.

May 27, 2025
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Reply from Nigel Frank International

Hi Devi,
We're excited to hear that you worked well with Bradley and that he kept in communication throughout the process. Additionally, you found him to be knowledgeable and professional, which is important to us. Good luck in your new role.
The Customer Experience Team

Rated 5 out of 5 stars

Great experience and offer accepted

Having worked with Nigel Frank before, I didn't hesitate to reach out to Emma Townsend and Jack Waddell again when I started loooking for a new Dynamics 365 role. They responded the same day, we discussed a number of options and after a few rounds of interviews with various clients, I accepted an offer.

Not only is the performance/communication of the recruiter important, but also their access to the right clients and roles for the candidate. In this regard, I believe that Nigel Frank has excellent relationships with the various Microsoft partners, which is exactly what I wanted. I won't hesitate to use or reccomend them again.

March 12, 2025
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Reply from Nigel Frank International

Hi Martin,
Amazing feedback for Emma and Jack, thank you! Our aim is to stand out and provide an excellent service, so we're very pleased to hear that this is the best experience you have had. Please keep in touch.
The Customer Experience Team

Rated 5 out of 5 stars

Not your average set of recruiters

Not your average set of recruiters. Knowledgeable and informed about the positions they are recruiting for.

May 20, 2025
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Reply from Nigel Frank International

Hi Jon,
Thank you for your 5-star review. We're thrilled to hear that you found the team to be knowledgeable and informative about the roles available.
The Customer Experience Team

Rated 5 out of 5 stars

Professional and knowledgeable

Professional and knowledgeable. Great ability to see the needs of the company and the candidate.

May 20, 2025
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Reply from Nigel Frank International

Hi Tonya,
Our aim is to provide a professional and knowledgeable service that always stands out above the rest, so we are thrilled with your comments.
The Customer Experience Team

Rated 5 out of 5 stars

Great service!

Perfect service to scout the market for an potential upgrade

May 17, 2025
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Reply from Nigel Frank International

Hi Stefan,
It means a lot to us to know, that you found our services to be great and we were able to find you a new role.
The Customer Experience Team

Rated 5 out of 5 stars

Jack Mastronardi (Principal comtract…

Jack Mastronardi (Principal contract recrutier) he is amazing and very responsive with all my questions. He is having a very good patience and answers all my questions. I look forward to work with jack and nigelfrank team for present and future assignments.

May 15, 2025
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Reply from Nigel Frank International

Hi Lakshma,
We're excited to hear you worked well with Jack, and he kept in communication throughout the process. Good luck in your new role.
The Customer Experience Team

Rated 1 out of 5 stars

Bad hire Ana prescreening

We hired Mooen and other guy and they had no experience that they talk about And MIA infront of the client

May 13, 2025
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Reply from Nigel Frank International

Hi Ray,
We are sorry to hear that you have had a negative experience. We have passed this feedback on to senior management, who are investigating this matter. However, please feel free to contact us at customerexperience@tenthrevolution to provide us with more information.
The Customer Experience Team

Update: Hi Ray,
Thank you for taking the time to speak with us regarding your recent experience. We appreciate you allowing us to resolve the situation.
If you need any further assistance, please do not hesitate to contact us.
The Customer Experience Team

Rated 5 out of 5 stars

Great representation from my recruiter…

Great representation from my recruiter Zak

May 3, 2025
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Reply from Nigel Frank International

Hi Fabio,
It's great to hear you appreciated working with Zak as a candidate, and that you enjoyed both experiences so much you were willing to leave us this wonderful review!
The Customer Experience Team

Rated 5 out of 5 stars

Best Agency of 2025

Nigel Frank sets the bar very high in working with the most prestigious clients in the tech sector. I’m super excited in partnering with an organization that knows how to elevate your career to the next level. The Principal Recruiters help you grow into the roles you like to see yourself in and would never stop trying until you achieve it.

May 1, 2025
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Reply from Nigel Frank International

Hi Michael,
A brilliant review for the team, thank you for sharing! It is really important to us at Nigel Frank International that we devote our time to finding the ideal role for our candidates, so we really appreciate your feedback.
The Customer Experience Team

Rated 5 out of 5 stars

My Recruiter

My Recruiter, Ellie, was very thoughtful and considering.

May 1, 2025
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Reply from Nigel Frank International

Hi Saber,
Thank you for your kind review. We're pleased to read that you found Ellie to be thoughtful and considerate.
The Customer Experience Team

Rated 5 out of 5 stars

I am satisfied with your professional service

Ronny was really professional and helpful. He introduced me multiple opportunities which are relevant to my background, and gave me some insightful advice.

May 1, 2025
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Reply from Nigel Frank International

Hi Phuong,
It means a lot to us to know that you found Ronny to be helpful and professional throughout the process and was always available when you needed him.
The Customer Experience Team

Rated 5 out of 5 stars

The consultant I worked with was very…

The consultant I worked with was very attentive, listened to what I was interested in and only sent me opportunities that were relevant and interesting to me. They were with me every step of the way from first call to celebrating three job offers with me. I can’t fault them.

April 22, 2025
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Reply from Nigel Frank International

Hi Rachel,
Here at Nigel Frank International, it is very important to us that we work hard for our candidates to find them the best possible work that suits them, so your comments mean a lot to us.
The Customer Experience Team

Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with Nigel Frank in my journey to secure a role as a system developer. From start to finish, they demonstrated professionalism, efficiency, and genuine care.

A special shoutout to my recruiter, Laura Letchford, who did an excellent job. Laura truly went above and beyond—she was approachable, supportive, and extremely skilled at matching me with the perfect opportunity. She kept me informed throughout the process and provided valuable advice that gave me the confidence to succeed.

Thanks to Nigel Frank and Laura, I’ve landed an incredible role that I’m truly excited about. I can’t recommend their services enough to anyone looking for a career move in IT. Top-notch experience all around!

April 23, 2025
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Reply from Nigel Frank International

Hi Patrik,
Wow, an amazing review for Laura, thank you for sharing! We strive to offer professional a service, going above and beyond for our candidates to help them land the best role, so your comments are brilliant to read. We wish you the best of luck in your new job.
The Customer Experience Team

Rated 5 out of 5 stars

Would recommend!

Sam and Nick were great throughout, really made the process easy and removed the stress.

Would highly recommend them to anyone!

April 25, 2025
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Reply from Nigel Frank International

Hi Carl,
It's great to hear you appreciated working with Sam and Nick as a candidate, and you enjoyed the experience so much that you would recommend our services!
The Customer Experience Team

Rated 5 out of 5 stars

Paurvi Patel has been a pleasure to…

Paurvi Patel has been a pleasure to work with. She has consistently been thorough in her communication, provided excellent support and is a true pleasure to work with on various matters. I look forward to continuing to work with Paurvi in the future!

April 2, 2025
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Reply from Nigel Frank International

Hi Jennifer,
We're excited to hear you worked well with Paurvi, and she kept in communication throughout the process. Good luck in your new role.
The Customer Experience Team

Rated 5 out of 5 stars

Nigel Frank was always good, but has gotten better

I've worked with NF for a number of years. You've definitely become far easier to work with. I like the way you've streamlined your on-boarding process. I also enjoy working with Troy Goddard. He seems very professional--and a step ahead of the game.

February 26, 2025
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Reply from Nigel Frank International

Hi David,
It is important to us that we provide a high standard of professionalism and make the process simple for our candidates, so it's wonderful to read that you find this to be the case with Troy.
The Customer Experience Team

Rated 5 out of 5 stars

Excellent service from Jasper Wigmore

Jasper Wigmore handled the entire process professionally and courteously. He was informative and supportive without being overbearing or pushy. I'm really thrilled to be starting a new role in the next month.

April 18, 2025
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Reply from Nigel Frank International

Hi Stephen,
Our aim is to provide a professional service whilst also being supportive throughout, so we're thrilled to read you found this to be the case with Jasper.
The Customer Experience Team

Rated 5 out of 5 stars

My recruiter did a great job.

My recruiter Anthony Mei contacted me about a contractor job and after we discussed it in detail he submitted me for the position. I got an interview within a couple of day and was told I got the job very soon after the interview. He has kept in contact with me every step of the way. I am happy with him and with the company.

April 12, 2025
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Reply from Nigel Frank International

Hi Sandra,
Providing our candidates with a high standard of communication is very important to us, so it's brilliant to see you found this to be the case with Anthony. We wish you the best of luck in your new role.
The Customer Experience Team

Rated 5 out of 5 stars

Friendly and keep me updated

Friendly and keep me updated

April 10, 2025
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Reply from Nigel Frank International

Hi Bjorgvin,
Thank you for your 5-star review. We're delighted to read that you found the team friendly and communicative throughout the process.
The Customer Experience Team

Rated 3 out of 5 stars

Complies to GDPR.

I had issues with them keeping calling me up. After their feedback to my Trustpilot review, i sent them a GDPR-request to delete my info, which they confirmed.

I've upgraded the review from one to three stars.

April 9, 2025
Unprompted review
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Reply from Nigel Frank International

Hi Erik,
We are sorry to hear your comments. Can you please contact us at customerexperience@tenthrevolution.com with your details? We can pass this information on to our privacy team, who will be happy to unsubscribe you from receiving any further contact from us.
Thank you,
The Customer Experience Team

Update: Hi Erik,
Thank you for reaching out to us with your details. The privacy team have confirmed that your information have been removed from our database and have reached out to you to confirm this. If you need any further assistance, please do not hesitate to contact us.
The Customer Experience Team

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