The only recruiter who made me feel like a person and not a business asset. Transparent about jobs, employers and salaries, went above and beyond to prepare as much info as possible for interviews and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Zak Marklew and Ari Sabatino guided a tech worker, who rarely changed jobs, land quickly into a new employment position. Zak brought me to the best employer for my senior level skillset. Ari assisted... See more
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My experience from start to finish was brilliant. I worked with Selina and I honestly have never worked with a recruiter who is so detail oriented. I feel like she understood exactly what I was lookin... See more
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I was fortunate that I came in touch with Sebastian Mann. Sebastian is outstanding in what he does but more importantly I highly appreciated how he conducts himself. He makes time for you to really... See more
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Company details
Written by the company
Nigel Frank International, a Tenth Revolution Group company, is the recognized global leader in Microsoft recruitment. Founded in Newcastle-Upon-Tyne, England, in 2006, and dedicated solely to Microsoft Dynamics professionals, Nigel Frank operates from over 20 offices that span North America, EMEA and Asia Pacific. The company delivers permanent and contract Practice Leads, Architects, Developers, Consultants, Technical Consultants and Project Managers across Microsoft’s Intelligent Cloud, Modern Workplace and Business Applications areas to Microsoft partners and Microsoft’s enterprise and SME customer base.
Written by the company
Contact info
Fourth Floor, Aldgate House, 33 Aldgate High Street, EC3N 1DL, London, United Kingdom
- customerexperience@nigelfrank.com
- www.nigelfrank.com
Streamline your Microsoft hiring
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Provided excellent candidates quickly and professionally. We managed to backfill a key role in great time with a great fitting candidate.
November 30, 2024
Reply from Nigel Frank International
Hi Joe,
It's brilliant to hear that we were able to provide you a great candidates in a quick and professional manner to help fill a key role for you. Please keep in touch as we would love to work with you again.
The Customer Experience Team
Professional agency with great staff…
Professional agency with great staff who are fast and efficient throughout the entire process. Thanks
November 30, 2024
Reply from Nigel Frank International
Hi Sachin,
We're delighted to hear that you found the team to be fast and efficient, whilst also being professional throughout your process. We wish you the best of luck in your new role.
The Customer Experience Team
Just making sure I was comfortable with…
Just making sure I was comfortable with the offer and if I really wanted to move into new position
Also making sure all concerns were raised with HR
November 29, 2024
Reply from Nigel Frank International
Hi Fazana,
Thank you for your 5-star review. It's great to hear that the team made you feel comfortable and addressed any concerns that you had.
The Customer Experience Team
Excellent Communication and Support
The recruitment company excelled in communication, ensuring that all negotiations were clearly conveyed to both parties. They kept me consistently updated on decisions and opinions, and made sure I was always aware of the next steps.
November 27, 2024
Reply from Nigel Frank International
Hi Bianca,
It's important to us here at Nigel Frank International that we provide excellent communication to our candidates and keep them updated throughout, so you feedback is amazing to hear.
The Customer Experience Team
Friendly and on time
They seemed friendly enough and answered all our questions. Replied on time.
November 30, 2024
Reply from Nigel Frank International
Hi Martin,
We're pleased to hear that you found the team to be friendly and they responded to any queries you had. Please keep in touch as we would love to work with you again.
The Customer Experience Team
Professional!
November 28, 2024
Reply from Nigel Frank International
Hi Pei,
Thank you for your 5-star review. It's brilliant to hear that you found the team to be professional.
The Customer Experience Team
Great service and support for me when…
Great service and support for me when looking for a new career in IT!
November 28, 2024
Reply from Nigel Frank International
Hi Elin,
We're pleased to hear that you felt supported throughout the process and found the service to be great. We wish you the best of luck in your new role.
The Customer Experience Team
Reply from Nigel Frank International
Hi Andrew,
Thank you for your 5-star review. It's great to hear that you found Maddy to be excellent!
The Customer Experience Team
Great team
Great team, who updated each process and steps with good dedication. Immediate response to our concerns and questions. As well as provided good support throughout the interview process.
November 21, 2024
Reply from Nigel Frank International
Hi Sarika,
We're happy to hear that you found the team to be great and they responded to any queries you had, whilst also providing support throughout the process.
The Customer Experience Team
Bon relationnel avec thomas.
November 20, 2024
Reply from Nigel Frank International
Bonjour,
Nous nous efforçons d'obtenir 100% de satisfaction, et c'est formidable de voir que vous avez eu une expérience aussi positive.
L'équipe satisfaction client
Laura was very supportive helpfull and…
Laura was very supportive helpfull and proactive, thanks a lot.
November 23, 2024
Reply from Nigel Frank International
Hi Jonas,
It's amazing to hear that you found Laura to be supportive, helpful, and proactive during your recruitment process. Thank you for your 5-star review.
The Customer Experience Team
Reply from Nigel Frank International
Hi Marie,
Thank you for your 5-star review. We're pleased to hear you found your experience to be simple and speedy.
The Customer Experience Team
Ghosting Senior Recruitment Consultant
Had a very negative experience with a Senior Recruitment Consultant in the UK who reached out about a role, turned up 15+ minutes late to calls, read off documents instead of fully understanding the role, made comments regarding increases in my salary helping her commission. This came to a head when I attended an interview that went well, I went off on holiday and was promised an email with next steps/feedback upon my return, this of course did not happen. I have since reached out to get some feedback under the assumption that I was unsuccessful and have not heard back from this either. Really not encouraging or useful at all and would not work with Nigel Frank's to look for a role again as a result.
September 30, 2024
Unprompted review
Reply from Nigel Frank International
Hi Sarah,
We are sorry to hear you have had a negative experience with us. Unfortunately, we are unable to identify you on our system but would like the chance to rectify this. Could you please contact us at customerexperience@tenthrevolution.com with more information so we can investigate this for you. Thank you.
The Customer Experience Team
Update: Hi Sarah,
Thank you for taking the time to speak with us regarding your recent experience. We appreciate the opportunity to address the issue, and we sincerely apologize for the genuine mistake we made. We’re happy to hear you would consider working with us again, so please keep in touch if you require any further assistance.
The Customer Experience Team
Aliyana and Dorin well understood our…
Aliyana and Dorin well understood our need and send us well qualified resumes - it was efficient !
November 15, 2024
Reply from Nigel Frank International
Hi Delphine,
It's brilliant to hear that you found the team understood your requirements and provided you with suitable candidates. Please keep in touch as we would love to work with you again.
The Customer Experience Team
They are professional team
They are professional team. Understand the hiring team requirements and match them up with suitable candidates. The Nigel Frank team supported me through hiring process.
November 9, 2024
Reply from Nigel Frank International
Hi Ali,
Thank you for your 5-star review. We're delighted to hear that you found the team to understand the requirements and matched them perfectly to the candidates.
The Customer Experience Team
I found the insistence on hiring their…
I found the insistence on hiring their services to be quite overwhelming, bordering on harassment. Additionally, when we requested more candidates, the communication with the Nigel Frank advisor was not as effective as we had hoped. This experience has left much to be desired.
November 8, 2024
Reply from Nigel Frank International
Hi Alberto,
We are sorry to hear your comments and would like to have a chance to rectify this. We have passed your feedback on to senior management who is investigating this and will contact you to discuss this further. Please feel free to contact us at customerexperience@tenthrevolution.com to share more details.
Thank you,
The Customer Experience Team
UPDATE: Hi Alberto,
We would still like the chance to discuss this matter. Our Associate Vice President has attempted to reach you to explore your feedback and work towards resolving the negative experience you had but has not been able to connect with you. Please could you get in touch with him, or if you prefer, you can contact our customer experience team. Thanks,
The Customer Experience Team
All in all a pleasant experience.
All in all a pleasant experience.
Contact with George was pleasant and was updated on progress frequently in a transparant manner. Support on contracting and other related activities was very appreciated. Would recommend working with them.
November 2, 2024
Reply from Nigel Frank International
Hi Ties,
It's great to hear that you had a pleasant experience working with George and they kept in communication throughout the process with plenty of support. Thank you for recommending our services.
The Customer Experience Team
Very in depth and inclusive experience…
Very in depth and inclusive experience from Nigel Frank.
October 30, 2024
Reply from Nigel Frank International
Hi,
Thank you for your 5-star review. We're delighted to hear that you had an in-depth and inclusive experience with us.
The Customer Experience Team
Reply from Nigel Frank International
Hi Catherin,
It's nice to hear that you found the team provided you with useful tips before your interviews. We wish you the best of luck in your new role.
The Customer Experience Team
Very good experience.
Very good experience.
Drew was very solicitous and friendly and made sure I was aware of every development of the process, and genuinely seemed to care that me and job were right for each other. Couldn't have asked for more support.
October 31, 2024
Reply from Nigel Frank International
Hi Lance,
Thank you for your 5-star review. We're thrilled to hear that Drew kept you informed throughout the process as well as being friendly and supportive.
The Customer Experience Team
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