JRN Retail Group Limited - In Administration 

Easy purchase on line. Good communication from purchase to delivery.

I ordered a camera on the 31st Aug, 1 week later I was told it was not available from the suppliers, but if I picked another item I would receive a discount?. So I picked another I was told they did not do that camera , although it was on their site,,,, Eventually they said they did, but I was annoyed with them by this time so I asked for a refund as time was ticking and I needed a camera. It took them 5 emails and 3 weeks to refund my visa payment (although there was no notification of this from them). Disgraceful, I think the staff need to be trained up on what they have or not. Do not take payment and then don't issue a refund (overall it took them 1 month). I would advise customers to either get proof of the stock they have first before you purchase, or pay a couple of pounds more from a more reliable source. I will not use these people again.

May seem like a cheaper alternative or good price but its all a scam. Do not touch them. We placed an order on the 4th August which was over £1600 and have still not received this. Same as other reviews, no longer in stock, ordered straight from supplier. Sent several emails along with requesting supplier details so i could confirm the order had been placed. The price has also changed, the estimated delivery dates have also changed. Have not cancelled as wondering how long it will take to get our money back as it seems the 14 day period is non existent and is more when they feel like returning it. Have requested a call back and its been over a week with no contact. Have now raised a case with ombudsman.

Ordered Thursday paid for next day - arrived Friday 10am. Perfect.
The watch itself is fab. A real stylish timepiece and although I have only had it a week it's extremely accurate. This is not my first purchase from Nigel O'Hara and it won't be my last.

I chose to ignore the reviews as I had purchased from them years ago,that was a mistake. My order went past the estimated delivery date, so I contacted them and decided to wait another week, after which I decided to cancel as they had admitted the were having problems getting the watch. You cannot contact them by phone, only via their "live" support system which usually takes 2 days and then you realise that they do not actually read your email, as their response never fully addresses your query! Twice I asked for a refund, finally getting my credit card company involved. Please be aware and take on board what most people are saying.

This purchase surpassed my expectations!

Assembly - you remove the safety screws, pop a couple of batteries in the remote and are ready to go. It was a very easy to set up; the cushion is strong and can be easily affixed onto a chair using the strap but also a rested against any surface (we used the beanbag) for a more freestanding use of the cushion.

Use - the cushion has a demo setting which gives you a feel for the massager. The massager provides two settings - the circular shiatsu massage and the rolling massage. Within the two settings you can either have a moving massage or one fixed at a point. It also has two tracks which cover the neck and shoulder area as well as the back (with the option to focus on full back, upper back and lower back). There is also a heat option although it's not that intense. It works well loosing up the muscles and easing joint pain although depending on your height, you may need to adjust the settings/ put a cushion underneath to hit the right spot, particularly in the neck/ shoulder area.

Overall- I love the flexibility and affordability of this great device - the fact that you can get a great massage in the comfort of your own home whenever you want without having to fork out every time. The massage feels natural and is both relaxing revives you and it is nice to be able use of it after a hard day at work rather than having to book in to see a professional every time.

I ordered a Boss watch and paid £6 for express delivery. The watch arrived in 2 days and was gift wrapped. I was impressed .
Thanks.

Order was fulfilled and dispatched quickly. Great product and service. Would use again.

I have been shopping online for over 15 years and never had to deal with a company like this.

I ordered an item on 21/08/15 I had no communication other than they would email me when the item dispatched.

On the 27/08/15 I noticed my order was still "processing" and was informed that they had to order this in from the manufacturing company.

My order was still shown as "processing" on the 03/09/2015 so I queried the order again and was once again told they were expactibg it soon.

11/09/15 by this point I had given up on this item arriving and requested a refund in full. I was told once again that the item was only "days away" but by this time I had lost faith. I received an email saying my refund had been passed to the finance department and will take a couple of days.

18/09/15 chased the refund and was told as per their terms and conditions it could take up to 14 days.

24/09/15 chased the refund again and got the same response. Today is the 14th day and still no refund showing which is breaching consumer law and their own Terms and conditions.

I strongly advise people not to use this company and just pay a little extra and actually receive your items

I ordered a Tv from this company on 12 th August and at the time the website stated it will be delivered week commencing 24th August. My TV was not delivered then and when I inquired I was told that it was ordered from the manufacturer. On 4 sep I was advised that they could not get the TV from their supplier and I requested a refund. I was told it will be pased to their Finance dept and I will get a refund withini 3 days. I did not get my refund and when I inquired again I was told it could take up to 14 days. It is now 24 September and still no sight of my money.

I think come Odtober 1st this company will be falling foul of the consumer rights act and will have lots of compensation to pay out.

Avoid like the plague if you want really want to buy an item and not lend them your money for eight weeks interest free.

ordered on Monday, delivered on Tuesday. couldn't be better!

Nigel O'Hara offers a very competitive proposition and supports it with excellent customer service and a stress free online experience.

The item I bought from Nigel O'Hara was the best value I can find online and other websites who do price matching cant beat it!

This was my first purchase from Nigel O'Hara but certainly not last one. Very helpful customer service and prompt delivery.

Ordered a watch, it was delivered very quickly. The website was very easy to use as well so overall it was a great customer experience.

I ordered a laptop with this company. After waiting for 3 weeks for it to arrive. I contacted them as to the status of my order and was told that they could not supply it and had to contact the supplier direct. (Interestingly if I google search this laptop they are the first company to come up even though they don't have the item in stock!)
After waiting another 2 weeks for nothing I contacted them again and was told it may take another 2 weeks to arrive. I decided to cancel my order. I was told it would be refunded promptly but 3 weeks later I am still waiting for the refund.
If you want to call customer services you can only do it by e-mail and then hope you get a response!
In future I would avoid them like the plague! So many hassles and I'm still unsure whether I will get close to £800 refunded

Ordered a tv with them. Was told by their web site that it was ordered with supplier so I waited untill near end of date it was suppose to come.

It never appeared so sent them a message (only way of contacting them) within hour they were on the phone to me saying my tv would arrive by the end of the week or beginning of next.

It never turned up so sent another message asking again where my tv was. This time no phone call but got a message back saying "we are doing all we can You can till get a refund".

So this morning after reading so many reviews enough was enough asked for a refund no reponse all day. So I phoned my credit card company they will get it back.

AVOID NIGEL O'HARA AT ALL COSTS ITS JUST NOT WORTH IT

Ordered a TV and waited for the delivery. Contacted company as it didn't turn up and was informed it was no longer available. I have been trying to get a refund for 4 weeks now and no joy. Clearly something is very wrong with this company.

Avoid at all costs as they are very quick to take your money but not quick to refund it when they fail to deliver.

I am relatively new to Nigel O'Hara, but have found the shopping experience A1++++. Fantastic offers, great customer service and really fast delivery. :) I have highly recommended Nigel O'Hara to my family & friends.