JRN Retail Group Limited - In Administration 

I'm starting by saying few things - STAY AWAY FROM THIS COMPANY.

You've been warned. They entice you in with a cheaper price than the competitors. £50 on an £800 monitor in my case. The fact that they dont reply to emails and dont have a contact number other than the jewelers number in Ireland who just fill you with a load of waffle that its a different department and they cant help is hardly worth the saving!
They give false eta's of the goods and when you want to cancel it just makes matters worse. I have eventually got my money back but it turned out to be nothing more than me giving these jokers a cash loan!
Surely they cant go on giving a service like this. It makes me soooo angry!

I placed an order for a vacuum cleaner and heard nothing from them for over a week. When I chased them about my order they told me they do not have any stock of the vacuum I ordered. I requested a refund on the 2nd September and here we are on the 4th October and I still have not received my money back. NEVER EVER USE THIS COMPANY, THEY ARE AN ABSOLUTE DISGRACE!!!!!!!

Superb service! I was looking for this particular watch online and this was alost 40% cheaper than other sites. I was a bit dubious as the price so cheap but decided to take the risk....did not regret my decision. I received the watch in 3 days. Watch is fantastic. Would definitely recommend these for a good price watch.

Not only was the item half the price in comparison to other sellers. But the customer service and delivery time was fantastic. I was constantly kept informed by email and texts

I had awesome service from this store in UK. I was very nearly put off by the bad reviews elsewhere. I'm so glad that I went ahead and ordered anyway! Any communication was always prompt and full. I received texts to let me know when it had left the building and another one on the day I was due to get it. A truly fab company!

I purchased a TV using a finance plan in July, with the item being stated clearly as available, and with a predicted delivery of within 3 weeks, which seemed excessive but for the price seemed worth the wait. The process to order was quite straight forward and all seemed good. Until the order status never changed, and after multiple attempts to contact them, without receiving a response within their 48hrs declared response time, I grew ever more concerned, naturally. Eventually they got back regarding the order, saying the television was taking longer than usual and to proceed to wait, after over a month and more frustratingly long response times regarding the order, another representative of them declared they didn't actually know if they could get hold of the TV at all?! With that, and a lot of blind pointless faith, I took a look on the site for a TV that was stated as clearly available, again, and although it was much more expensive, we went for it. A total of 2 months later since the original purchase and absolutely no progress beyond order confirmed, I had to give in and requested a full refund, to which I am still waiting to hear of any progress of. 2 months and counting of life I'll never get back, and to just be frustrated and out of pocket. Too good to be true usually is, and this site is no exception. Good luck if you have already purchased, although from experience you are going to need a miracle. Trust the negative reviews, I unfortunately didn't.

Treated myself to a new watch and got an excellent deal. It was with me really quickly, just a few days after ordering. I got lots of nice messages along the way, keeping me up to date letting me know how grateful Niggel O'Hara were for my custom. I was very pleased with my purchase and will definitely shop there again.

I ordered a watch on 1st September. They took my money
Today is 1st of October and they still have not given me a delivery date.

The jewellery was excellent value for money and it was delivered really quickly. Any questions I had were answered very promptly so excellent customer service.

excellent service and above all excellent prices. will be dealing with you again and again. always on hand to help with fast response. what more could you ask for. brilliant.

Product was great and arrived very quickly. Web site was not so good.
Difficult to negotiate and I have yet to understand how to get the messages on the 'ticket' number. Prices were much higher than as advertised when doing a google shopping search.

Ordered and paid for a TV on the 26th August 2015. Receipt received on the 28th August 2015 Delivery dates given but no TV received
4th Sept email stating TV still at manufacturers
9th Sept email stating company working closely with manufacturers
Stated to company I would wait until end of month
11th Sept informed TV no longer available I requested a refund Informed refund request had been forwarded to their finance dept and it would take 14 days to process
27th Sept Requested refund asap Email acknowledged. Apologies given but no refund Request forwarded to their finance dept again
I have requested a refund again today (30thSept )
Advised to contact the company card I made the payment from
This is absolute appalling business practices

Having purchased a Technology hardware item that was faulty, it took a little longer than I had liked to get the refund/exchange processed. Nigel O'Hara did however process the return so there were no issues there.

If you like your issues to be resolved immediately, then be aware that you may have to be patient with the online email system and 2-3 day wait times for a response. Otherwise, the support staff were professional and helpful and ultimately resolved the problems that I was having.

On a positive note, the time between making the order and receiving the item was very small. Certainly a thumbs up there.

I bought 2x SSD drives totalling £632 from this company in good faith after a friend recommended them, the ordering of the product was smooth enough and the price was also good. However that is the only positive thing I could say about this company and my experiences after that.

The items have yet to arrive, timeline of events below so you understand i'm not being overly critical.

items ordered on 28/07/2015

I contacted the support team on the 07/08/15 asking for an update on the order as it was showing as shipped but the tracking information was blank.

The response was we will find out and let you know, I got no further information.

I contacted them again on the 21/08/15 and I did get a response back on the 28/08/15 saying I would have my item by the 01/09/15.

ok there is hope I thought

guess what no delivery on the 01/09/15 so I contacted them again on the 02/09/15 and the reply was there are delays in the order and they will keep me updated on the status.

yep you guessed it, no further contact and no item.

As my title suggests avoid this company at all costs, they take your money, don't deliver and refuse to give refunds. I have now had to take steps to recover the money and purchase the item elsewhere.

Use at your own risk people.

Received the watch as ordered, beautiful product and well packaged. Only 1 issue was no guarantee in the box. This was a gift for someone so needed the guarantee as well. Emailed support desk who offered advice to look for the guarantee (we had ordered a second watch which was fine). After 2 emails new guarantee on its way. Thank you for a speedy and hassle free resolution to a minor issue. Love the product, am glad I came across the site and will use again.

I placed an order in July and received my order in dribs and drabs and I am still missing one of the items. They were very quick to take the money from my account, but not so quick to refund me.

We are now at the end of September and I have still not received the last part to my order or a refund. The customer service is simply terrible. There is no telephone number on the website or email address.

I contacted the company on the 15th August via their online ticket support system and they responded to my query on the 21st August.

The website looks all professional and you think you are getting a bargain but in actual fact you are just throwing your money away.

Your goods will never arrive, avoid this company at all costs.

I would give this company zero stars if it were an option.

Taken for a ride with a purchase of a flat screen TV.

Apart from the automated response/receipt I got on 6th September (day of my purchase) I've had no correspondence regarding the delivery or status of my order (158732) Forcing me to phone them multiple times regarding delivery, unless they truly are that talented and can pop it though my letterbox?!?!?!?! Nah, I Didn't think so either.

Basically in my opinion... The delivery date was irrelevant because they had no intention of obligation My order.

Rather they used me as a free line of credit for alost a month.

Genuine review .& From what I hear it won't last long as Nigelohara.com gets negative reviews removed, or heavily pressures to get them removed must explain the possitive overall score reflected on here :) ehhhhh?

Sooooooo ethical - paddies market has more comebacks

I ordered a Bulova Chronograph watch. It was exactly as described with bracelet adjusted and arrived very quickly. Will definitely use again and recommend highly to anyone.

bought a set of joseph & joseph chopping boards, the order was completed quickly and I would recommend Nigel O'Hara to anyone!

Right - we all know this company are fraudulent. They take your money, deliver nothing, say they will refund, then don't (even after waiting 3 weeks I still have no refund) - they break their own terms & conditions - this leaves no alternative but crime / fraud being carried out (on a massive scale if you look at other reviews on other review sites - on trustpilot there are some positive reviews - I wonder if nigelohara are paying someone to write these??) by nigelohara.com.

1) Report them to action fraud (google for the website) - the more people that do this the better, as they will take notice of large volumes of reports against one company. This will give you a proper police crime number - you can use this later when you take them to court

2) Try for a chargeback - this will definitely work if you paid on a credit card - check with your bank how to do this. It should even work with a debit card

3) Small claims court - (google for the website - it's a gov.co.uk one) it costs you £25 to claim up to £300 taken fraudulently - if you win (which you will - you have the t&c's from the website that state refunds take 14 days, you should have a copy of your message/ generic response from nigelohara.com after you requested a refund saying 'we are passing it to our finance department' - wait till the 14 days have passed (believe me - they will) then after trying chargeback (or even before if you wish) go ahead & log the claim online

GOOD LUCK - LET'S BEAT THESE IDIOTS !!!!