Nightline Group Reviews 

If you want to order stuff online & dont want it delivered then use nightline. A useless pack of lying unprofessional people. Waiting 3 days for a next day delivery from next online. After several emails I got the same story that next didn't supply an eircode but we have it now it'll be with you tomorrow?? 3 tomorrow's later & still no package. This is a very well used story by nightline on Google reviews & this is not the first time I've had trouble getting a simple delivery made. I've had stuff sent back by them because they claimed there driver couldnt find my address.🤔 No other couriers that come to my address had any problems only nightline. Eircodes are only in Ireland 3 years approx so I wonder what they done before these codes were issued?? Dont buy anything online that nightline deliver.

Words don't exist for how bad this company is at doing a simple job.
Lies from customer service staff,driver's not even employed- by there own admission by Nightline doing delivery's. I was waiting on a delivery from eir mobile and i'll never order online again from eir as long as these yeee haaass are making the delivery.

I placed an online order for products from Boots last Monday with free delivery. Then I was notified that Nightline would be delivering. Oh dear! As I had already received items marked fragile from them smashed beyond recognition I immediately opted to have it delivered to the local Parcel Motel. Friday evening and no sign. I got through eventually to Nightline and was told they had lost it. It was on the van and would be there that evening or Saturday morning. No sign. Boots customer service called them on Saturday. I got a text at 1:30am. Collected today - Sunday. Every item was damaged and unsuitable to be given as gifts. I now have to carry the lot to Boots Liffey Valley to get the items back to the warehouse to process my refund which will take 30 days and buy every item again. What a disgrace.

Dreadful service. By far the worst courier in Dublin if not the country. Reviews everywhere are disgraceful. They don't even seem to be able to get local deliveries done properly. The last 4 deliveries through them (I've not used them by choice) the parcel took between 2 and 4 days after the first mail and sms to say it was 'on it's way today'. No communication whatsoever, just doesn't arrive and you'll get another mail and sms the next day to say it's coming today. And it doesn't! Try calling them and your spoken to like a simpleton or lied to. Even simple collection and deliveries are a struggle for them. Was dealing with a company in Sandyford, Dublin. They arrange a small parcel to be collected from them on the Wednesday and delivered to me in Dublin 8 the following day. It's now Tuesday the following week and the parcel still hasn't arrived and the last 4 business days I've received the mail saying the delivery is coming today. Complete shambles of an organisation. The last delivery their guy couldn't find me. No call no attempt to check the post code on Google maps, just couldn't find me, we'll deliver it tomorrow. And to add insult to injury, the didn't deliver it the following day. Would never use them by choice!

The worst service I have ever seen; useless people working in a irresponsible company; better to give the jobs to some donkeys they does better ; I don’t know who gave them award am sure , That somebody never experienced their services . When I go through the reviews nobody have good review ; useless .

These id-iots love breaking stuff!! Their favourite trick is firing items over fences even thought its written on the package to drop to the neighbour ATTACHED to your house!!! My neighbour actually came running out the door shouting at the driver to stop!! But he was too busy firing a ceramic item over the fence into a dog run to care!! I vehemently despise this company and cannot understand how they still have a business!! I have spend hours on the phone giving out over broken and damaged items to their superiors and they just don’t care!

Worst courier company I have ever seen in my life. Over the last 3 years I dread an item coming through them. That's because my daughter was born 3 years ago and it's not fun having to go out in the winter in the rain with a baby through to toddlerhood to collect a parcel a driver dumped in the shop, text to say "it's in the shop", and no attempt to deliver. Lazy, pointless. But today topped it. No attempt to deliver again. Text gone to husband to say it's in the shop and the item (which has been dumped into a trolley by the main door unsupervised) is an apple tv 4k device. Cannot trust this company with your items. Completely careless and do not do their job

Such a mess, I usually do not write reviews, but as I wish you to be warned and the company to improve their service, this is my experience.

They try to deliver something to an apartment complex which is closed, obviously, and they do not even try to ring you on your phone - even though you are home.

Tried to get it delivered to work and the same thing happend - what?

Anyway, I'm cancelling my contract with Eir because of Nightline.

Got a message to say delivery 5th I took day off work.. next day my husband in hospital I didn't go because I waited u for delivery. Next day daughters 16th birthday still no delivery.. my parcel went from Dublin to Sligo back to Dublin then Belfast back o Sligo back to Dublin then Slgo now it's in Belfast. I'm in Longford.. it's now the 8th still no delivery due to bad address.. my address is the same as always. They have a phone number but never called so I'm still waiting on my order

As soon as I good the message that my order will be delivered by Nightline, I was absolutely sure this will become a mess. And I was right. 1st delivery appointment and... nothing. 2nd appointment, guess what, nothing again. Actual tracking status "customer misroute". What the...? The only thing you can be sure with Nightline > it will be a bad experience and a complete waste of time.

Terrible service. Took today off work for a parcel delivery and received the message saying it would be delivered between 08:15 and 10:15. No delivery by 11 and had to go onto the site to track the parcel to see the update "B8 Package Mis-Routed On Incorrect Delivery Route". I phoned the call centre and they were no help at all. Just "sorry it will be delivered tomorrow". So I have to take another day off work to wait for a parcel that will hope fully come this time

Nightline is a nightmare & UPS[Ireland] is Useless Parcel Service.

And if they merge == Worsest [superlative of worse added to Oxford Dictionary in 2017]

Many problems, many times! Last two: delayed delivery by 5 days, blaming a perfectly correct address. When I pointed out that even a full postcode was on the address label they told me "we do not use postcodes". Another one: Nightline were supposed to collect a UPS package yesterday. Failed and failed to return my calls. When I called and asked to be put to a supervisor, a *rude* cust service operator just hang up on me, after being on a long hold...

DO NOT USE Nightline, and do not use UPS either, who have now outsourced all their Ireland operations, that is delivery and collections, to Nightline. And while at it, avoid ParcelMotel, unless you like delays and don't mind useless call centre staff.

Just use DPD/Parcel Wizard, or another reliable company instead.

When an item due for delivery didn’t appear on Nightline tracking I tried to phone customer service. Was kept holding for over an hour and finally gave up. Unacceptably poor service. Viking had promised next day delivery and I was kept waiting all day for delivery that never arrived. Both companies equally bad in terms of communication with customer.

As I write this review I've already been and still waiting for my call to be attended for the last two hours. Their tracking system claims undelivered item due to this and that. Virgin Media is unable to rectify. I've been held up in my house on both days arranged for delivery but no delivery arriving. Nightline is an obsolute disgrace.

Do not use this 'service'. I had a delivery scheduled for my work address today (arranged on Monday afternoon) and when I called at 4pm they said it hadn't left the depot even though it was there since last night.

When I explained that I wouldn't be at my address tomorrow they said I could not change address.

I suggested heading over to the Depot in Finglas myself but they said that wasn't possible.

So now I have a package lying in a warehouse that they promised they would deliver today and I have no way of accessing it.

Absolutely mental situation.

Avoid at all costs.

How they are still in business I have no idea

Atrocious service from Nightline, I received a txt on Friday stating my Virgin Media delivery will arrive on Sat 19th oct. and that I would receive a txt on the Sat about my 2 hour delivery slot.
Waited all day Sat for txt or delivery , anything to let me know parcel was on way. Gave up trying to get through to customer service.
So frustrating, I would not recommend Nightline for any delivery and I certainly cannot understand why Virgin are using them, they must be aware of the appalling service by Nightline.

45 minutes on hold. Several emails. No answer. Disrespectful.

I had ordered a phone costing 1080 Euro and ordered home delivery because of the value, the driver did a scribble as signature and left it under the small door mat very visible to any passers-by, this was on 24th September and I wasn't returning from holidays until 26th September, only for my neighbour spotting it coming home late from work it would have been gone.
My emails been completely ignored by them.

*edit 24/10/2020
A second parcel was left under the doormat again since my initial review and another couple of emails completely ignored

Worst delivery company that I have seen in Ireland