Nightline Group Reviews 

Package got delivered to the wrong house and they tried once to retrieve my package the housekeepers were not there and they decided not to try again

Absolutely horrendous service have been trying to contact this shambles of a company for the past two days. Supposed to get a call back about a parcel they have lost no one bothered to call me back. Just awful...so annoyed over this. A lot to learn about customer service

waiting home whole day for delivery, driver never came , called them, claim nobody was in the house. changed the delivery for another day. Same story. called them again, changed the address to my work place . waited 3 more days for delivery
horrible customer service

Never delivered package, arrived at Nightline warehouse and then disappeared. Yet another untrustworthy joke of a courier service.

If i could leave a minus star rating I would. To new look. Next and Debenhams and any other company who uses nightline couriers please stop. They will ruin your business. Packages arriving days and weeks late if at all. Claiming they were left in safe place like behind a plant pot if only we had plant pot when packages actually being left in full view of passers-by on front step. No proper tracking facility as just says hub in all the time. Don't bother to ring doorbell just drop and run when packages do eventually arrive. No customer care they claim they don't know where parcels are. Obviously hate their job. WORSE Company ever to try deal with.

Not good service package left out with out driver knocking on door to alert and when told about it driver use the biggest foul language toward me have no customer service skill and no respect to woman disrespect racis driver would never us ethics company every again .so if you want your package just thrown out there for anyone to take use this service

TERRIBLE!! Bought a present for my son which should have been delivered four days ago and still waiting. Impossible to contact costumers service. Avoid this people if you can.

Shocking... absolutely shocking. Is no stars an option? Losing packages like its a hobby. Happened 3 times this year!
Make sure you ask whoever you're ordering from for example: LifeStyle for an alternative courier if they have one. If not just go to the shop. The reason we order things is because many of us go to work 9 to 5 and we don't have the time to shop and also, it's easier to shop for pressies.

i have worked with 10-20 transport companies and by far nightline are the absolute worst constantly missing things and do not ring the office for support cause they will lie to you and say ill sort that and nothing is ever done.
also you can not get their names because when you ring back up the person never worked there.Joke of a company do not trust

Delivered: Residential Leave Safe on Premises - Behind the wall, parcel gone

Consistently poor service with no signs of improvement. I cannot fathom why any business bothers to use them as a courier.
Missing package from Debenhams, which Debenhams refunded and re-ordered for express delivery. Undelivered yet again with scans of attempted delivery even though I was home at the attempted delivery day/time. Never left a card and when Debenhams contacted them they said the driver ran out of delivery cards! Ridiculous. I don't think they give accurate information - Debenhams must be losing major money using this courier.

1 star is way too generous. Useless, incompetent, pathetic, appalling lack of service and customer care. Blatantly lied to me for 2 days via email and over the phone, like i have nothing better to do than wait for something that they clearly had no intention of delivering when they said they would. Look at the state of the other reviews and do not use this company under any circumstances.

I don't understand why anyone is using this company! I will never order with Debenhams again, an order which I could have collected in 2 days is now taking 2 weeks. Nightline has had my order since the 5th, multiple scans but never on the van, claimed my husband's work was closed during the day and could not deliver and he was sitting there in the office! Honestly, I don't think we are ever going to get our parcel so Debenhams will have to refund and lose money.. absolutely ridiculous now.

Appaling service by the courrier who 'delivered' my parcel. I was home all day looking ahead of getting my order, ive seen the van turning up on my street but it was clear that driver simply doesnt care nor about his job or people getting their stuff - he basically knocked on my door, left the parcel at the porch and walked back to his van straight away He didnt even wait one second for me to open the door. This happened a week ago. There was no lights in the house, and as if there were lights or sound of me being home this is truly unacceptable. Shame on you nightline courriers

Can I give no stars?? Most arrogant unintelligent crowd drivers call yelling and shouting obviously no good for the job. No support for the customers a nightmare to reach them on the phone and this could go on and on..shame

Worst courier ever and have the bare faced cheek to say they are an "award winning service" when waiting on hold for an eternity to speak to someone. Staff down right ignorant. A no access card left by them...no name on card despite 3 people in our household....no tracking or reference number...absolute zilch!! When I eventually got through was told as I didn't have a tracking number they could not speak to me further and abruptly hung up. What a sham service........."award winning service" AT BEING CRAP!!!

I placed an order for express 2 day delivery with New Look on Tuesday, as I have a wedding tomorrow (Saturday) in Kilkenny. I saw from the tracking information that the package was in their warehouse since 1am Thursday morning, meaning that the package should have been out for delivery yesterday.

When I rang the helpline today I was told that yes, the package should have been sent out yesterday and they would check what the issue was. I was told to call back at 1pm.

When I called back I was put through to one of their employees who was incredibly rude and unhelpful. He told me my package was "probably somewhere in the warehouse", offering no alternative solutions. I had to ask him myself multiple questions about how I could go about getting my package today. He told me I could collect it in Finglas, a 40 minute drive on a Friday evening? I'm supposed to be travelling to Kilkenny this evening. Then he also told me if I wanted to collect the package, he would have to put in a request which can take up to 24 hours to process. When I told him I could just leave the collection request, that I would wait for the delivery driver to get to me in Dublin 12, he told me that he doesn't think I'd get my package today.

I had exhausted all avenues with this guy, which was frustratingly non-chalent and unhelpful.

Now I'm driving down this evening to a wedding without my dress to wear. Zero customer service here. As someone who has worked in retail since age 17 I would never imagine speaking to a customer the way this man has to me.

Pathetic service, support useless, emails not answered. Virgin mobile phone never delivered after 9 days. I have now cancelled my mobile phone account and TV & broadband based on service levels from both. No accountability what so ever. No option to redirect online or facility to contact them to request a redirect, no collection centre option either. Had multiple deliveries by DPD, simple online redirects and multiple collection centre options, Nightline are living in the dark ages.

I don’t even want to review one star.
Very unprofessional service, when calling to query my delivery address the customer service member was extremely rude. Very snappy at me and using an annoyed tone throughout the call. I had called Lifestyle sports prior to calling nightline and the lady in Lifestyle was nothing but helpful. These good companies seriously need to reconsider their courier service, shocking service all around I don’t know how they let that man in customer service speak to customers on the phone. I can’t complain about the drivers as any communication I’ve had with their drivers have been nothing but pleasant, although they are completely overworked and unappreciated by this horrible company!!!!

I dont even want too send a one star!! This company is beyond doubt the worst entity known to grace this earth. A bunch of lying scumbags who think its ok to lie about having attempted deliveries on four occasions!! When there is CCTV in place!! Having rung every time passed the slot to see where it was, then told the driver is delayed but will get to you absolutely!! He has your number and will ring you. Two days now!! I have ordered from the same company, Samsung store and this happened exactly the same as before, i try my damndest not to have Nightline deliver, I cannot understand for the love of me how companies are still dealing with this group!!!!!!

I will not be ordering from the samsung store again because of this.