Nightline Group Reviews 

This is the single worst company / courier I have ever EVER dealt with. They should be put out of business. They did not deliver my parcel. Rang my phone once and the driver drove off back to the sorting office without even trying to ring my doorbell or buzz my door. Was redirected for delivery the next day and was 4 hours late. Useless and rude treatment when I called their helpline. I specifically instcuted that the driver buzz my door on arrival. He did not. He rang my phone and shouted at me to come out to the gate. Avoid this company at all costs

This company is the worst, I have always had terrible experiences with them. For example yesterday, after receiving their email, I was at home all morning waiting for a parcel but there was no sign of the courier. However, to my surprise, when I checked the tracking page again, according to them the parcel had been delivered (obviously no proof nor signature was provided). Now my parcel is lost and nowhere to be found. I don't know why retailers keep using them to "deliver" their orders. Avoid!!!!

Just had a disgraceful service from your company. Got a text message last night to tell me my parcel would be delivered between 12-2 today. Had someone sitting in my house waiting for the 2 hours. I then went onto my phone to track the parcel to find out the driver knocked @ 8.30am this morning and there was nobody home. Of course there was nobody home because i was told the delivery would be between 12 and 2 not 8.30am. I then rang your customer service number to explain what had happened and explain someone had waited in my house for nearly 2 hours to be told there was nothing they could do! I can honestly say that is disgraceful customer service and i will never use your company again.

Got an email yesterday saying my delivery arrived around 9am. I was so excited for it as I paid a lot for the eyeshadow palette. But I was at home and no parcel arrived? Online it said nobody was home and it was placed behind a gate... Nowhere to be seen. Asked other homes on the road and they said they received no delivery. So I emailed the help services and I was told it would be looked into.

This morning I got a text that a neighbour found a cardboard box soaking thrown behind his gate in pieces. First of all... why ask for eircodes if you THROW an expensive delivery in any garden?? And second, my delivery was soaking and ripped. If it wasn’t wrapped in bubble wrap inside the brands thin box, it would have been destroyed.

To top it all off, I emailed a photo of the parcel back to the help line of the broken parcel and I got an automated email saying the person was on annual leave. Just seems overall dodgy site and would recommend other courier services 1000 times quicker. Never again.

Ive used Nightline many many times,ive never had any problems, excellent.service and always on time
Our driver, his name is Kris,very friendly, lovely lad

Ah, I only remembered you lost my gaming laptop a few years ago.
It took me months to get a refund and you also decided to refund me less than the value of the invoice.
This was after me popping down to your office multiple times and it was after you continued to ignore me and you even had the audacity to lie to my face and say the manager wasn't in when I seen him in the back room!

Avoid this shower - like the Bubonic plague.

I see the reviews here about people saying no one called them when they didn't receive their parcel or when it was stalled - IT'S THE CUSTOMERS JOB TO TRACK THEIR OWN PARCEL - I've used Nightline multiple times and I hear of people saying how they never got contacted when their parcel was put on hold for some reason - they're not there tracing each and every of the thousands parcel they have in their depot...people are ignorant as to what a courier company actually does - also reading these reviews is a joke; people complaining about this company saying they had to wait around but they have better things to do - then why are you sitting around writing your review? Go live your life - also all the people writing bad reviews about the customer services team; they're there to help you the best they can given the information they have and they have more to do than sit on the phone being yelled at by customers who get mad because they don't understand logistics

Package meant to come today, order said couldn’t deliver due to no one pick up on phone. Rang customer service very helpful rang the driver up & asked him to come back up & give me my package. Driver was honest & said he said there was an error as he had a busy day & thought he wouldn’t be able to drop my package off until tomorrow.
Ps can shipping company’s please make sure they have the eircode on the address to save hassle

I ordered a packed from lifestylesports with next day delivery but I got my package 4 days later,Please avoid Nightline from being your Currier when u order from Lifestylesports

If I could give no stars or minus stars I would! I made sure someone would be home when my parcel was being delivered, and when I checked tracking they said that it was not delivered and needed additional address information. I rang the customer service and the lady on the phone was confused since I had everything written down about my address perfectly. She called the driver and he said that he went to the house and the person said I didn’t live there. Could the driver not have the cop on to check the address again and realise he left out the east in my address? Appalling that he didn’t even try to get the right address!! The woman on customer service said that he would deliver the parcel and he had my number if he needed it but he never even bothered! Now I don’t know if I’ll be getting it tomorrow as the tracking is terrible too. Why companies use this delivery service is beyond me!

I am honestly very disappointed with the services of Nightline. My parcel for the third time was delivered to the wrong address when it clearly states on the front label on the box the correct address.
1st time parcel was left outside in the rain and in front of the house where it could have been stolen.
2nd time delivered to the wrong address and after I waited for the delivery the whole day, called the company that sent the order to complain that i have not received my order. They got in touch with the driver and he said that he delivered the order to my house and it was signed by my children. This took 3 days going back and forth before my neighbour brought the item to me because she was away the 3 days and her tenant received the item.
3rd time now, delivered to the wrong address and wrong street of with clearly typed address on the item.
Very very disappointed with the delivery drivers of this company.

Worst delivery company ever known to the human race I rand to see where my package was and I was given the drivers phone number and was told he would not be able to deliver my package that if I wanted I could ring him and meet up somewhere to get my package. Appalling delivery service

worst company dont ever use them 1-2 days deliver around ireland such lies dont use this company a complete disgrace

This is an absolute shambles of s company and should be ashamed of there service.
They lost two thousand euro worth of products in two separate packages on me.
They promised next day delivery I waited two weeks for my package which is Still hasn't arrived
Also well as rude customer service support team who told me call me because clearly she didn't want to deal with the probably at hand.
I've reorganize my replacement package to be delivered by a different courier service as my last wise move.
Very very disappointed

Ordered a lovely lamp and it arrived with a broken glass shade so I returned it to the lighting company and they sent me a replacement.
The replacement arrived with a broken shade again even both were well wrapped....am now waiting for my third lampshade!
Obviously no care whatsoever is taken with nightline for a parcel marked lights, I can only presume they dumped another heavy item...twice..on my lamp.
Once can be unfortunate but twice is careless!

If I could minus stars on this company I would !!!!
Absolutely shocking service, tried to work with them and begged for days for them to deliver a Santa present they had brought back to the depot on delivery day as the driver ran out of time .... offered to meet the driver to picked it up !!! I honestly begged them for my parcel ! Told it would be delivered today , Christmas Eve !!! What a joke ! No delivery and a little girl left without her Santa present ... shame on any business that uses this sham of a company ... I will be taking this as far as I can with my complaint

If I could give zero stars I would, one star is more than generous!
Ordered from new look on the 8th December and the tracking stated that it was delivered and left at the side gate on 10th December so I couldn't understand why I didn't get it. I checked to see if I put in the wrong address but I didn't.
None of my family picked it up and it wasn't given to neighbours.

I called the customer service desk and the agent tried to call the driver but there was no answer so I was told I would get a call back and I didn't. emails ignored also despite emailing three times. Not one reply or apology.

Ended up getting a refund as I believe the parcel has been lost somewhere due to their awful service.

Absolutely awful. Package expected on 12th December. Arrives on 23rd. Customer support are robotic and unhelpful. We're experiencing delays is the best explanation provided for not delivering a parcel for 11days. The TV and phone companies would be doing themselves a favour by using a different company.

Terrible customer support. I have a late package and I tried to call them 3 times. Complete waste of time.
20 minutes to someone pick up, then they just read what it's in the tracking website. Talking to a robot would be more useful.
Complete trash.