Nimax Theatres Reviews 

Very fast response and on a Saturday when I half expected to have to wait until Monday and the tickets I actually wanted would have been gone (I made a mistake at checkout).
Alicia was so helpful and quick. I could not have asked for better service.
Thank you!

Fantastic customer support

Vaudeville Theatre for Austentatious. I was on the fence about my rating, but 3 covers my overall experience.

Let me start by saying a BIG thank you to two theatre employees (with brown curly hair and straight blonde hair) - sorry, I didn't get your names! You were so kind and helpful to me. If I could give YOU two all the stars, I would! However, the box office, theatre accessibility and your usher colleagues have let you down.

I had dislocated my hip the morning of the show and was on crutches. Despite this, because I was in London for a big pre-planned celebration, I attended the show.

Earlier in the day, I spoke to the box office about accessibility. As I hadn't pre-warned them of this hip/crutches issue when booking the tickets, all they could do was put my crutches in the cloakroom when I arrived. However, when I joined the queue to enter the show the aforementioned two ladies were incredible! They took me out of the long queue, fast-tracked me to the toilets (very small and not easy to get into with crutches), and then walked me up a back alley for step-free access to the Dress Circle! It was amazing!

Unfortunately, my pain had worsened by the interval and I asked the ushers if there was somewhere I could stand to watch the rest of the show (my leg was going numb from the cramped seat). The ushers told me no, it was a fire hazard and I would just have to leave. It was embarrassing hobbling through the audience (non-accessible way) to exit the theatre.

As I was on my way out, the curly haired lady ran over and told me I didn't have to leave - she could find somewhere for me to stand and watch in comfort! It was so kind of her! But by that point, with the ushers' coldness, the walk of shame through the audience, and the discomfort from four sets of stairs, it was already too hard for me to stay.

Sad to miss the rest of the show, but the thing that will stick with me is those two ladies' kindness. I didn't get their names but they had straight blonde and curly brown hair and were so lovely. A BIG credit to the theatre.

Note: in terms of accessibility, there are many sets of stairs though apparently you can book a stair climber in advance. The theatre toilets are very cramped.

We were due to see Harry Potter and the Cursed Child, Part 1 & 2 as a 60th birthday present for my husband. Unfortunately I lost my dear friend of over 40yrs in the early hours of our booking date. I rang and spoke with a wonderful lady, Ruth Sheffer, who advised I would need to email in the details and she would speak with her supervisor. I did this and waited, however, I then received a call from Ruth saying the email hadn’t come through and she was concerned time was running out. Ruth then spoke with her supervisor Aiden Barry, who kindly moved my dates and to ensure there wasn’t an increase in price he advised me of the best seats available within my price range.
I cannot thank Ruth and Barry enough, we spent nearly £500 on tickets so it would’ve been a significant loss. The care and dedication Ruth showed in looking out for my email, finding my contact details and reaching out when the email hadn’t come through was over and above. I would confidently book with Nimax Theatres at any time in the future and would highly recommend them to anyone looking to book.

Nimax Theatres have invested wisely in their employees!

I double-booked myself for the theatre and very helpfully Nimax Theatres allowed me to change it at no extra charge for the same time the week before. It was all dealt with very straightforwardly.

Booked my ticket for the wrong day.
I emailed the bookings and they changed the day straight away.
Very friendly helpful customer service.

Very happy to help and take time to explain their access scheme which I have found difficult to navigate on my own.

Fabulous customer service. Christian went above and beyond to help us see Six- which was fabulous! Cannot rate the customer service highly enough.

Very kind and professional staff. Amazing experience!

Lost my email tickets and had a reply almost instantly resolving the issue. Tsiona was very kind and helpful!

Extremely fast and kind customer service! I couldn’t find the information whether I opted for e-tickets or print-at-home ones and if I could receive e-tickets since we will be traveling from abroad.
Within 2 Minutes, Tsiona replied and already sent me the e-tickets.
I have never experienced customer service that great!

Nicola waa gracious and so very helpful. A+ service and kindness! Thank you so

I needed to exchange my theatre tickets. I sent an email and it was all sorted within 12 hours-an excellent and efficient service

Great play, brilliant acting and great ticket service. I had to give back one ticket and the ticket office was very helpful. I also appreciated the fact that you could take your drink into the theatre.

Rebecca is amazing and was super quick to respond to my email to move my tickets to another date.

Really helpful and speedy customer service

Needed to interact with the customer service team relating to the age rating for the production. Tsiona in that team was very helpful and responded immediately. Impressive

Super helpful and kind to their customers

The staff at Lyric Theatre went out of their way to make a performance accessible for me. Everyone we met was friendly hand helpful, and the show was fantastic

Had to resell some tickets which was done quickly and efficiently and there was good communication,