Nirvana Europe Reviews 184

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Travelled with Nirvana to the Prague and Berlin half marathons in the same weekend. We booked our own flights but Nirvana handled the rest. Amazing service from start to finish. All transfers were sea... See more

Rated 5 out of 5 stars

I am an athlete who races triathlons, and reached out to Nirvana after making my own reservations and having it go wrong. (AirBnB host cancelled my reservation for no reason leaving me hanging late... See more

Rated 5 out of 5 stars

Booked with Nirvana for Spartan Trifecta World Championships in Greece before COVID and they handled multiple event changes super well and were always available for logistics as the event got closer.... See more

Rated 5 out of 5 stars

Super convenient and great addition to our race week. So nice to get a quick bike tune up, stay at host hotel on site and right by transition and finish line. Every Nirvana team member we met with... See more

Company replied

Company details

  1. Travel Agency

Written by the company

Nirvana Europe provide specialist travel and accommodation packages for competitors and spectators to sporting events all over the world. Including ironman triathlons, road running events and marathons


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nirvana support means less worry

Nirvana's support in Omaha for US Multisport Nationals was just terrific. I had not used them before, though had had helpful email interactions about this fall's Torremolinos Worlds, where I am booking hotels and more through them. In Omaha, I was thrilled to learn they were running shuttles from the downtown hotel to the rather far away race venue, and jumped on that. Kamie was responsive, friendly, totally dependable. It made a huge difference not to have to worry about transport. I look forward to having Nirvana support in Torremolinos, and having more time to think about my race, less time worrying about logistics.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

First time traveling with Nirvana to…

First time traveling with Nirvana to multisport national championship, Omaha, Nebraska. From the moment I step off the plane, the staff guided me through the logistics not related to the event. and therefore I was able to concentrate and perform at my best. Daily interactions with the staff and the athlete sharing the services was very comfortable allowing for future connections. When judging for this service put into consideration the BIG PICTURE… Nirvana can be cheaper and less stressful experience.

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

IM Austria 2024

Many thanks to Elliot, bike mechanic and the entire nirvana team on IM Austria. The flight was not spotless, the bike was slightly damaged. But the team was so friendly and always ready to help. Thanks to them it became a top experience.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Just got back from IM Austria

Just got back from IM Austria. Everything went without a glitch. Hotel was great, food was great, no issue with flights and transfers, all in all a lot less hassle than trying to do it solo. Would highly recommend. 👍💪

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Professional staff with nirvana team Ironman Austria 2024

Everything about this experience was amazing. The staff were extremely professional, patience, helpful and available. As a first timer in this event I started feeling some doubt/stress after going to a country I’ve never been to before to do something I didn’t know if I could do. But when I signed up with nirvana for Ironman Austria in 2024 I felt much more calm knowing I had people around me who would stick to the schedule at hand and do exactly everything I was told they would do with a flawless execution, and zero bureaucracy.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Hyrox World Championships - Nice

Outstanding service from start to finish.

Always in communication prior to departure date and then once through arrivals the team were waiting.

Very friendly team and just did exactly what they said they would do.

Would definitely use Nirvana again for sure.

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Nirvana staff went above and beyond my expectations for my very first IM 70.3.

Jacob and Jesse (the expert bike mechanic) were so very helpful. They made every part of the experience seamless. We had high winds and issues with bike racking overnight and Jacob communicated with me over the phone to ensure that my bike was ok and there were no issues.

Jesse went above and beyond the morning of the race checking my bike in transition as I went into the water. He found that I had a flat tire and repaired it. I was unaware that even happened until I finished the race.

These gentlemen were 10/10 and knocked it out of the park for my very first Iron Man 70.3 in Boulder, CO.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great weekend!

Janet and the rest of the team were super accommodating for the Ironman 70.3 Eagleman in Maryland! We had some issues with the hotel which was unrelated to them, but thankfully it was early enough the first day and they went above & beyond to coordinate with another hotel to make it work. They also were great with transportation and scheduling, and interactions with them were always the best.
Top-notch experience, highly recommend!

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Nirvana went above and beyond

I was very happy choosing Nirvana to support me with the Swiss 70.3 Ironman.
As you know a company is only as good as its people. And I can not say enough about your team you sent to Switzerland this past weekend.

Fernanda was fabulous, she went above and beyond what I could ever have expected. She was available at any time by phone to answer any questions, she ensured that after the Race Site Familiarization set up for Saturday, no question went unanswered, the tour she set up was perfect. But I must say, there is one point I will never forget and that is the end of the race, I was the last one in, past the cut off. I had a foot issue like I have never had before, it seems I strained my foot, which stopped me from running after 2 km. I simply could not bend my ankle or put pressure on it without extreme pain. Back to my point and admiration of Nirvana for having top tier employees like Fernanda. Fernanda, stayed to the end to ensure I was accounted for, filmed my finish, and had my bike and bag from transition ready for me if I chose to take it. She saw I was not doing well and retrieved medical aid to check on me.

Secondly, I need to say how happy I was with Dave the bike mechanic. Dave went over my bike from start to finish. He found a bolt that may have caused problems on this race. He said it may have been ok, but he replaced it anyways. Then Dave went on to advise me of issues I may have with my cables in the future. They were fine now, and for some time, but he brought it to my attention to be aware of. I was very fortunate to have him take the time to not just look at the bike, but to examine the bike and advise me of what could potentially be a problem in the future.

Thirdly, I was very happy to meet Ray the driver. He was there whenever he was needed. He was very helpful with arranging and making sure the transportation issues were handled. He always had time to talk and to ensure all my needs were met.

I was lucky to have had the opportunity of meeting Fernanda, Dave and Ray, they are truly good people. I just wanted to express my deep gratitude for the excellent service I experienced using Nirvana.

Nirvana provided a level of service that truly exceeded my expectations. I will not hesitate to using Nirvana services again.

Sincerely
Ed
Calgary AB Canada

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Kraichgau 70.3

Rob, Diogo and Brendan provided first class service all weekend. With split transitions and no hotel in the race village where the race ended, Rob had his work cut out all weekend shuttling athletes from the airport and then up and down between T1/T2 and the hotel, including fitting bikes in the van, but he found a way to make it all work and get parked and around the road closures so that we were all happy. He also didn't mind staying later than planned when my bike needed a last minute mechanical check up and this delayed our bike check in - we even stayed later to have a practice swim in the lake the night before the race and this was on his birthday and he was just thinking of athletes above anything else. Special shout out to Bren too who helped with a mechanical issue, but also got first into transition on race morning to check it had worked ok and the bike was fine to race, it really put my mind at ease as soon as i saw him and i really appreciated his concern. The full team of the 3 of them were great fun and delivered top class service all weekend!

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you - Iron man 70.3 Kraichgau

Diogo, Rob and his team were available for us right from the start. Around the clock via WhatsApp, for example. They allayed our fears, explained the process, took us from the hotel to the race and picked up our bike again after the race. It was very relieving not to have to stand in line. We were allowed to pass everywhere. When hundreds of athletes mobbed the stairs to the swim start, Diogo brought me to the edge of the start. I was then able to decide for myself when to swim. As a result, the course and transition area were also emptier.

I am infinitely grateful and we were treated with a lot of patience, safety and humour. I will never take part in a triathlon again without Nirvana. I don't think I would have finished so well without Nirvana.

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

Nirvana Exceptional Race Experience

Great experience with the Nirvana team. Entirely accommodating pre, intra and post race. Communication was fantastic and always felt comfortable with where I needed to go / what to do to have a great race day experience.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, Helpful, Seamless

Friendly, Helpful, Seamless.

The team at alcudia 70.3 were extremely friendly and couldn't of done anymore to help myself and my group with our bikes, logistics and just general knowledge around the event.

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

Is a Scam

Is a Scam , decepción , I paíd for nothing......

April 21, 2024
Unprompted review
Nirvana Europe logo

Reply from Nirvana Europe

Thanks for leaving a review. We're disappointed that you rated us 1 star and your feelings of disappointment with the service we provided. We want every participant to feel valued and satisfied with the enhanced race experience we offer.

The pack fee is standard practice to ensure the necessary resources and support is available for all participants. While we understand your frustration, it's important to note that this fee was communicated in advance to you via email.

It is unfortunate you missed out on some deliverables due to arriving late at the expo, however, we were pleased to provide you with perks such as a low bib number and you were able to race.

We value your feedback and would like to address any concerns you have. Please feel free to reach out to us directly so we can discuss this further.

Rated 4 out of 5 stars

Great experience with Nirvana

Great experience with Nirvana. Elliot and the team were very knowledgeable, helpful and responsive. The race orientation was particularly helpful, but the bike tune up, priority queuing also fantastic.
Thanks!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Definitely will use again:)

Definitely will use again:) I will admit I never thought I would use the Nirvana service but going to Oceanside for both a conference and the race without my husband coming for support I figured I would use them to make things easier for me pre and post race. What surprised me most was the personalization. They not only provided the support they listed on their website but just seemed to genuinely care that I was ok and ready to race. They made sure they could communicate with me to coordinate getting my gear back from the race. The rack near exit and not being so crowded was sooo nice given it was such a big race. Just took some of the stress out of the equation. Having the mechanic who was really friendly was also great. There were so many other perks but most of all the Nirvana team just cared. They didn’t have the big company feel I expected but rather a small family owned business that takes pride in the service they provide. Thanks to all of the team.

April 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look