Toys  Reviews 48

Our little boy put all his christmas gift money together to order a 12v jeep ride on, after we recived it opend the box to fined lots of broken parts, The front grill was snaped off at one side, One of the front indicators was snapped off, the main body has a massive 10 inch crack down the back of it, NITROBLAZE are blaming dhl but the box was in perfect condition all sealed up with no marks on it we had to cut the straps of that Nitroblaze had put on, besides if it had happened in the box like NITROBLAZE are saying the snaped indicator would be in there but it isnt and the box had no holes in it was in perfect condition there is no way on this earth that damage has happend in that box !!! They never answer the phone so after sending sevral emails asking for a refund they eventualy got back to me saying they do not refund they will only send out replacment parts, o yes and that was only if we mess about taking pics of the damage and sending them it Why sould we have replacment parts anyway when we were meant to get a brand new one thats what we paid for, i am in contact with CONSUMER DIRECT who are dealling with this at the moment, As we have sent NITROBLAZE 2 letters but they dont respond Consumer Direct have confirmed that we are entiteld by law to a FULL REFUND they have also been in touch with TRADING STANDARDS about there TERMS+CONDITIONS, !!! we have got our little boy a 12v ride on from a differant company a DECENT one this time why sould he be left heart broken by these nasty people, We are just fighting to get our mony back now !!!!

Order did not come in the end and despite numerous emails and even a letter demanding a refund I still have not yet recieved any contact from supplier, let alone the item or refund!

It's borderline fraud to take £137 and not send anything or even give a refund when the vendor admits the item is out of stock.

Invoice number 1710. Reference: 269307

Though i ordered at a very busy time before xmas, i did expect there to be no deliveries until the new year, and once they sorted my order i received the goods with no problems. Cant be beaten for price and i am very happy with the helicopter.dont have any reason not to buy from nitroblaze again.

Ordered on the 7th of December, 7 in stock when i ordered, paid extra for NI delivery. I have now been waiting since the 7th of December for the parcel to arrive and still nothing. No reply to emails - no phone, bought as christmas present for my son very poor service.

Order Number: 1600


Stewart

Ordered this item on the 17th of December, the item was showing in stock and when i ordered it i was told it would be next day delivery. I have now been waiting since the 17th of December for the parcel to arrive and am majorly disappointed as the item was a Christmas present. I emailed NitroBlaze on the 26th December and asked why they had not contacted me as to why the parcel had not been dispatched, yet they have managed to take the money from my bank account! I then received a reply on the 27th of December at 00.47am from NitroBlaze saying:

Hi all orders had gone out - and I don't take your money its automatic. Regards Andrew.

I found this email very blunt, seen as though i had just made a purchase of £150 odd with this company. I then emailed back asking which courier company they had used and whether they had a parcel tracking number in which I have still heard no reply! I have since logged onto my GoogleCheckout account and it states that the order has not even been sent out yet which has really annoyed me as i do not appreciate being lied to. I can fully understand that the parcel may have been delayed in being sent out due to the adverse weather conditions but i feel very very let down by this company and will not be using them again myself as I don't find the company very trustworthy or helpful.

Order Number: 1657
By the way i am yet to receive this parcel.

Laura Sands

I pre-ordered a very expensive item, took my money over two months ago... sent wrong item, something worth £90 less, I then had to prove this. I then had to pay to send back... all the time nitroblaze have taken no responsibility and blame there suppliers. However my purchase is with them regardless of who they buy from. Do not reply to emails about when I am getting the correct item - this is unacceptable and I can't do anything about it. This is a christmas present, they have taken my money and not sorted out this mess! Do not buy from them!

Ordered a ride on car beginning of december, got delivery quite quickly. Box was in mint condition, yet inside it, the car was badly damaged bent in ways that just being in transit could not have done.
Reported this and provided pictures 9th december and had to email several times to get a reply. Was told I could have redelivery of a replacement the following week, heard nothing, emailed again and was told it would be dispatched the following friday 17th, now its weds 22nd and still heard nothing, no replies to emails and left with a damaged christmas present. Not impressed at all.

I bought from Nitroblaze because of the excellent prices and the positive reviews it had recieved on the internet.

Communication was excellent, as they kept me informed about my order and the payment process was very quick through Paypal.

My only complaint was that the delivery was very slow. I ordered on the 18th Nov and recieved on the 10th Dec. But other than that I would confidently buy from them again.

Sent quickly despite weather problems. Kept people informed of warehouse problems with weather on the website. I ordered one of these items from another company the day before - they still havent even order-picked it yet!

Order ref 1570

the staff and service was perfect they answered my questions with absolute politeness, very happy with the product and service, will reconment to my friends and family thank u nitroblaze

thanks for a great price cant wait to recieve this item

I stumbled upon this website by accident, and thought the prices were too good to be true! After reading these reviews I decided to trust the website and got an absolute bargain, a product retailing on all other websites for £260 I got for £180!

The postage was very quick and for the size of the product it was a bonus to have free postage. All in all, very pleased with the site and would recommend to anyone after a RC plane, car or outdoor toy.

Order reference 1449

Many thanks!

Ordered my son a tank on Saturday for his Christmas arrived on Thursday. Friday it was set up and had some 'dad' testing done on it before it was put back in the box. Very happy with it and I'm sure my son will love it. I'm now going to order another tank when I receive my discount code

Order Reference: 1426

Order 1437 , Thanks for a smooth Transaction *****

The item I ordered was unfortunately out of stock. Received e mail offering alternative and it was delivered within 48 hours. Very pleased with product and company.

It arrived 2 days later, good price with free delivery.

Found this website completely by accident but am so pleased I did. Placed my order late on Sunday evening. Excellent price and no charge for delivery. Because there was no charge for delivery I was not expecting my order to arrive as quickly as it did - early Tuesday morning.

Am absolutely delighted with my purchase of a two seater jeep which my grandsons will absolutely love.

Would definitely recommend this website.

Val, Essex.

The items I ordered arrived as described by courier (I was able to track it if need be) within a very short space of time. Everything was well packaged and arrived safe and sound. I would have no hesitation in recommending Nitroblaze to any one who wanted to buy anything from them.

Keith. Portland. UK

My experience using nitroblaze has been very good, kept me fully informed as to the status of my order, nitroblaze being on facebook was also good cos a problem with the product ordered was also dealt with immediately. I would highly recommend nitroblaze to anyone!

Chris, Lincolnshire, UK

Am so happy with this toy its brilliant and nitroblaze is a top toy store well done to them A+ Ref:- 1287