Nöa and Nani Reviews 

6,845
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers had a great experience with this company. Customers consistently praise the prompt delivery, friendly drivers, and solid quality of the furniture, noting that items arrive quickly and are simple to assemble. Many people also genuinely appreciate the stylish designs, comfortable mattresses, and overall great value for money across various household furniture purchases. However, some customers also noted occasional issues with missing assembly parts, damaged items, or unhelpful customer service when trying to resolve problems. A few reviewers experienced unexpected delivery delays, missing components, and persistent difficulties getting a prompt response, resolution, or fair compensation for incomplete orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are stylish,... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, solid, and offer... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply divided opinions reported across... See more

Order

Consumers find order experiences to be mixed, as opinions and satisfaction levels vary significantly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a bed in the past, and nore recently some drawers for storage under. Very reasonably priced, clear instructions for assembly (very ikea-like!) and parts usually come with some extra for... See more

Rated 5 out of 5 stars

We bought a lovely (great price), fantastic quality ottoman bed for my son's room. Unfortunately, a piece was missing - I contacted the office and they sent a new piece out promptly. Brilliant custo... See more

Rated 5 out of 5 stars

Really happy with Noa and Nani! Ordering was simple, delivery was quick, and the furniture is exactly as described – stylish, sturdy and great value for money. Customer service was also very responsiv... See more

Rated 5 out of 5 stars

The bed I ordered was brilliantly packed. The delivery driver was friendly and efficient. The quality of the bed is incredible, and I found the instructions really easy to follow. I managed to piece i... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Online Marketplace

Written by the company

Dedicated to providing families with thoughtful, functional and gorgeous furniture, Noa & Nani has everything you need to make your house a home. From imaginative children’s beds to chic living room pieces, our website features an abundance of beautiful designs to suit all your family’s needs.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(6,845)

240 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company to buy from. The ordering process was straightforward, delivery was prompt, and the quality of the product exceeded expectations. Excellent customer service throughout. Would happily purchase from them again

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Noa & Nani

Excellent experience with Noa & Nani. The bookshelf looks fantastic, feels sturdy and well-made, and was easy to put together. The quality is great for the price, and it fits perfectly in our space. Delivery was smooth and everything arrived in excellent condition. Very happy with the purchase and would definitely use Noa & Nani again in the future.

April 29, 2026
Unprompted review
Rated 4 out of 5 stars

Quick to rectify issue.

After ordering a bed from this company and having issues with the delivery, the team at Nao and Nani were quick to help. As frustrating as it was having a part missing (and I do think as a company they should look into letting the customer know how many boxes to expect to avoid this happening to others) I can’t fault how the team responded to this and rectified it. Despite the mix up and wait, I would order from them again as the bed and mattress we ordered are lovely.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Stylish Storage That Doubles as a Comfortable Seat

Really pleased with the Olsen Storage Bench in Classic White. It looks smart and fits nicely by the window. The storage space is surprisingly roomy, it easily holds our cleaning products and some of our garden cushions, which keeps everything tidy and out of sight. The cushion is comfortable and makes it a practical seating spot too. Overall, a great mix of style and functionality.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

We recently bought the shorty bunk beds…

We recently bought the shorty bunk beds and mattresses and have to say they are fabulous. Very comfy mattresses and the bed is a perfect size!
Super fast delivery and great communication with all involved from start to finish. I will highly recommend NAO and Nani to anyone.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Website is clear and easy to use. Shipping was super quick and I’m so impressed with the quality of the products. The prices are reasonable and good offers too. Definitely recommend!

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Customer service non existent. Pine bedframe extremely dangerous.

My toddler's bed frame snapped in half completely leaving jagged and sharp splinters and causing him to fall to the floor. Having emailed Sunday evening, this was acknowledged Monday afternoon where they asked if he was injured, which is fair enough and got a reply from me straightaway to say that luckily he wasn't but if he'd been alone it would have cut his legs. I had asked for another bed to be sent out as soon as possible as he was on a mattress on the floor. The first email did not provide any indication that they would be shipping out one of their in-stock beds of the same value. After lots of silence from them and me chasing I finally had to move to the online chat where I did get an instant answer from the same person who hadn't bothered emailing me for 24 hours. They said they are dealing with high volumes however I don't think any email should be taking precedence over how serious this could have been. All I was asking for is another £49 (!!!) bed to be sent out same day. After only being offered the same bed, which I now do not trust at all, I'd had enough and asked for a refund. The bed is covered under warranty and is only 8 months old. I've had to chase but all I get is 'management are looking into it'. Wish I could attach the photos of the bed but I would avoid the pine frames at all costs, my son is 12kg for reference. Heard nothing today and don't expect to. Shocking really when my initial email was very nice considering my son had been scared. If you can't put a £49 bed in the post same day when you've been told a child is sleeping on the floor or provide a same day refund I would advise anyone against this company.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality bed for the price

The product is good quality for the price and was comparatively easy to assemble; my son loves it. It was dispatched quickly and arrived well packaged.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Awful delivery service & aftercare

I have ordered my son’s shorty cabin bed with mattress and I received the bed on the prearranged day, but the delivery driver didn’t have the mattress. 4 days later and lots of back & forth with the company I’m still waiting for my sons mattress, which has been super inconvenient.
Based on my experience I’d not buy from them again.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

The bed arrived in such a small box and with such small light pieces, that I was skeptical at first. However, the bed put together fairly easy with all the tools provided and was sturdy enough. My only complaint is that it is a little low in height but it fits perfectly into the small box room I bought it for and does the job it is intended for.

Mattress was delivered rolled up for easy delivery and transport. Also on time as specified. You need to open it ip and air it out to all to swell to its intended size. The Mattress fits the Otis bed perfectly and on initial use I have found it soft and comfortable. It also has a Mattress protection you can remove and wash.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Item was sent in super quick time. The bed is great quality and exactly what our son needs as a step up from cot bed to single bed.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality well-made furniture

Products that are good quality and very well thought out for stylish family living. We bought a desk and it came well packaged and was easy to assemble. The painted finish was lovely and smooth. It feels very durable and great quality to withstand being in a child’s bedroom.

March 28, 2026
Unprompted review

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