Nobody's Child Reviews 

The service is first class in responding to queries and sort them out very quickly and efficiently and wouldn’t hesitate in buying from them again as the after service is excellent

Absolutely amazing customer service Absolutely beautiful garments love love love

So far been waiting 10 days for parcel to arrive . The goods tracking hasn’t been updated for a week. I paid for this postage and I have just received a standard waffle reply. I like this company and I wanted the item as seen it on friend but after this is resolved I will not be ordering again from them directly . Basically if John Lewis don’t stock it I won’t order it because John Lewis have good efficient customer service and I wouldn’t be having to spend ages trying to resolve it with very little help, you have ignored most of my emails !!!

I stupidly mistyped my email address and couldn’t understand why I hadn’t received confirmation but it was resolved after about four days

Rory was really helpful and quickly resolved my order issue. I really appreciated the friendly responses and the fast resolution!

Paid £8 for next day delivery. Package hasn't arrived. Customer service seems to be ai and keeps repeating the same message back saying I have to track the package. I have and DPD haven't received it. At best this is a badly run company with incompetent staff. At worse - an actual scam. Avoid.

My order arrived only partially fulfilled. Upon emailing customer service they got back to me promptly to say they would be issuing a refund of the item that did not arrive. They then emailed back again to say that it was now in stock and they would be sending it straight away. I can't give 5 stars due to the full order not arriving without an email to say that this would not be the case, but the customer service I received was fantastic.

Dress is pretty and just right for a summer wedding.
Disappointed with quality, a side seam is pulling away after a couple of wearings.
My daughter in law did warn me about quality issues with this brand.
H&M similar dress no problem

Bought a dress from the official website. Before ordering, spent ages trying to find the return policy and return costs for EU customers, but that information isn't available unless you already have an order number.

Paid €9 for shipping, received the dress, and it looked quite different from the photos. Applied for a return, only to find out then that return shipping isn't covered. The prepaid DHL label costs over €30, or arranging a return yourself still costs at least €15.

Would never have placed the order if this had been made clear beforehand. Feels very misleading that such important information is only accessible after purchasing.

Would never recommend it to someone from EU

I have emailed 3 times as having trouble with return label and no one gets back to me. Terrible service. Will never use again and will tell others not to use.

Missing item in my delivery. Contacted customer service a week ago - no reply.
Reordered the missing item whilst waiting for their help - this item has now been send to an entirely wrong address. Cannot contact them no matter how I try. Absolutely abysmal customer service. Really need help with these items and no one to help at all. Beyond poor.

Excellent service and product. Refreshingly personal and efficient.

Well made clothing using sustainable materials (e.g., lots of cotton or recycled fibres), lovely feminine dresses and lots of styles.

Love the clothes, hate the customer service. I have ordered from them a few times and while I really liked the pieces I received, I did not like the customer service experience. I have emailed them four times and never once have I gotten a response. Sadly I will not be order from them again due to this.

I bought a £120 dress online that, when it arrived, looked dissimilar to the dress on the model and was of very cheap quality.

There was an issue with delivery and customer service were unhelpful and unprofessional.

Would never buy from them again.

I had a very normal ordering experience with Nobody’s Child and initially thought, “Okay, they’re good.” I returned one item, kept the other, and after wearing it once I realised a button was missing.
This is where I was genuinely blown away by their customer service! They went out of their way to post replacement buttons to me — such a simple thing, but something I don’t think many companies would take the time to do.
It’s these little details that make such a difference and show a real commitment to customers. Thank you, Nobody’s Child, for such a wonderful customer experience!

I am very disappointed with this company.
I made a mistake in an order, the site says in 15 min you can cancel it ,
Not true !!!!!! Soon after ordering i wanted to cancel it but it just doesn’t allowing.
I wrote to them, ‘no reply’ !!!!!!
Only a very unreliable/cheap companotrrat customer like do.
Won’t ever buy from them again

Terrible customer service…purchased a dress online, it arrived 11.06.26 and didn’t fit…(two sizes too small). I posted it back within 30mins. They received it on 12th…their policy is it can take up to 7 working days for refund to be dealt with and then xtra time to go into bank..I wrote to them on 19th as there had been no communication…I was told if I hadn’t received a refund notification by 23rd (today)customer services would manually refund. I’ve not had a refund notification, I’ve emailed twice…no response. Tried to ring…they’re not taking calls. They are holding approx £123.00 which belongs to me and by doing so, have breached my trust. This falls way below standard in my opinion. Whilst there is still part of the day left I have no confidence in this company.

I ordered from Nobody’s child on Wednesday to b sent to a locker and now it is Saturday and the parcel has still not arrived. The problem is I will b going away on holiday tomorrow ie Sunday So the parcel will b returned to sender
I have tried to call and the email address will not connect
Do not use this is a very bad service

The dress which was viscose shrunk slightly despite me following the washing instructions provided. Nobody’s Child were very helpful and responsive and replied promptly and in a personalised manner to all my emails, which was much appreciated.