I own a business that uses Nochex to take online payments, I have been a customer of theirs for over 10 years. Their team is super responsive and the technology is great. Thank you to Lukman and Cha... See more
Company replied
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See what reviewers are saying
Been with Nochex since the beginning of December with Charlotte Carroll as my account manager. Charlotte Goes above and beyond every single day to ensure that my business is running to the best o... See more
Company replied
After a very trying day I paid £74 to change address on driving license…I later did this for free via DVLA! After cancelling previous request and seeking refund…told my New Licence was ready! Once ag... See more
Company replied
The Nochex advisor (Charlotte) competently answered my questions and explained why and what steps I need to take in order to meet the KYC obligations. Then she followed up with an email confirming tha... See more
Company replied
Company details
- Card Processing Service
- e-Commerce Solution Provider
- Money Transfer Service
- Online Marketplace
- Payment Service
About Nochex
Written by the company
Nochex is a UK-based provider of online payment solutions, allowing small, medium and micro-sized enterprises to start trading quickly and safely, simplifying how they accept and settle credit and debit card payments.
Nochex – FactFile
* Nochex is an independent, privately-held company based in Leeds, England.
* Founded in 1999, Nochex has been providing individuals and small businesses with a secure, reliable electronic payment service in the UK since January 2001.
* The payment system was initially adopted by UK auction website users for person-to-person payments, but is now more active providing affordable internet merchant services and online payment services for web-shop owners, primarily for small and medium sized businesses selling online in the UK.
* Nochex is focussed on providing a reliable, trust-worthy internet payment system that is both competitive and, most importantly, secure, with good customer support services.
Contact info
lawnswood business park, LS16 6QY, leeds, United Kingdom
- 0113 819 7220
- sales@nochex.com
- www.nochex.com
3.2
Average
953 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really Good Company
Have been using this company for ages now (9 years or so). Every time I have had a issue they have hopped on and fix my module for me starting with Zencart & then Thirty Bees & now Prestashop. The module is simple to use which is important and just works
I have never had a issue with withdrawing money either and if I have had a issue they have been dealt with promptly.
Just thought I would add my thoughts now
February 15, 2025
Unprompted review
Reply from Nochex
Hello Andrew
Thank you for taking the time to share your feedback on Nochex.
We are delighted to hear that you are happy with our service team and we look forward to continuing our relationship and working with you.
Kindest Regards
Nochex Support Team
They support scam websites
They support scam websites. Don’t know why you would want your services to be associated with companies who scam people
Needed to change my driving licence address and stupidly clicked the top link on google (which I later realised was a sponsored ad) and paid a fee of £74 instead of the £14 it should have been. Cant get a refund from the website and now extremely worried that an untrustworthy company has my licence as well as bank details. Also have no faith I will actually get an updated licence.
If you see a website using Nochex AVOID AT ALL COSTS YOU ARE BEING SCAMMED
February 14, 2025
Unprompted review
Reply from Nochex
Good Morning
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
If you have made a payment to one of the merchants we work with, please could you create a ticket on our portal so we can look into this for you or alternatively the companies information will be on your confirmation email if you wish to contact them directly.
The link to our portal is https://support.nochex.com/open.php pr you could call us on 0113 819 7211
Kind Regards
Nochex Support Team
Just paid an emission fee of £15 for…
Just paid an emission fee of £15 for Sheffield then checked the gov website and read my car is exempt from paying the charge! What a scam
February 14, 2025
Unprompted review
Reply from Nochex
Good Afternoon
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
If you have made a payment to one of the merchants we work with, please could you create a ticket on our portal so we can look into this for you.
The link to our portal is https://support.nochex.com/open.php
Kind Regards
Nochex Support Team
This company is a scam
This company is a scam, paid for what I thought was a clean air zone for Sheffield but got a letter from Sheffield council for a fine. Please avoid at all costs!
January 23, 2025
Unprompted review
Reply from Nochex
Hello,
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
If you have made a payment to one of the merchants we work with, please could you create a ticket on our portal so we can look into this for you.
The link to our portal is https://support.nochex.com/open.php
Kind Regards
Nochex Support Team
Great service
Great service, I would absolutely recommend this company.
February 3, 2025
Unprompted review
Reply from Nochex
Hello Lucie,
Thank you for taking the time to share your feedback on Nochex.
We are delighted to hear that you are happy with our service team and we look forward to continuing our relationship and working with you.
Kindest Regards
Nochex Support Team
Great company always very helpful and…
Great company always very helpful and informative.
February 10, 2025
Unprompted review
Reply from Nochex
Hey,
Thank you for taking the time to share your feedback on Nochex.
We are delighted to hear that you are happy with our service team and we look forward to continuing our relationship and working with you.
Kindest Regards
Nochex Support Team
One of most reliable billing processors…
One of most reliable billing processors out there!
February 6, 2025
Unprompted review
Reply from Nochex
Hi,
Thank you for taking the time to share your feedback on Nochex.
We are delighted to hear that you are happy with our service team and we look forward to continuing our relationship and working with you.
Kindest Regards
Nochex Support Team
total scam website DO NOT USE
total scam website DO NOT USE
paid by accident thinking it was the clean air zone paying site, took the money and now have a demand letter from the clean air zone council involved for £69
SCAM WEBITE DO NOT USE
February 5, 2025
Unprompted review
Reply from Nochex
Good Morning,
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
If you have made a payment to one of the merchants we work with, please could you create a ticket on our portal so we can look into this for you.
The link to our portal is https://support.nochex.com/open.php
Kind Regards
Nochex Support Team
Clean air zones limited -looks like…
Clean air zones limited -looks like I’ve been scammed. Clean air payment scam. Top of google search and purports to be a site for paying clean air charge via nochex - despite any protestations on their website - now faced with a £60 fine.
January 9, 2025
Unprompted review
Reply from Nochex
Good Morning,
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
If you have made a payment to one of the merchants we work with, please could you create a ticket on our portal so we can look into this for you.
The link to our portal is https://support.nochex.com/open.php
Kind Regards
Nochex Support Team
I paid a clean air zone when I didn’t…
I paid a clean air zone when I didn’t need to, I requested a refund for the clean air zone fee but was told I couldn’t claim a refund because NOCHEX isn’t a valid company to pay clean air zone fees!!
Payment Sent To: Cleanairzones
Amount: £15.00
Date: 29/01/2025 11:52:00
Order ID: 2025012911512227
Transaction ID: 17229913817381515216054
Card Ending: 054
Description:
You are receiving this email because you made a payment to Clean Air Zone.
If you have any questions regarding your purchase, or in the event that are not happy with the service you recieved, please contact us.
Kind Regards,
Clean Air Zones (SKM Group Limited)
Please do not reply to this email as the inbox is not monitored.
Email Reference: 2-215
January 29, 2025
Unprompted review
Reply from Nochex
Hi,
Thank you for your feedback.
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com and from your review it appears you paid SKM Group Ltd.
We have contacted the company and they have issued a refund for you today, please be advised that refunds take 3-5 days.
Kind Regards
Nochex Support Team
Scam
Scam. They charged me £15 for the Birmingham Clean Air Zone when the cost for my car is only £8. I have made a second payment directly on the government’s website, as I don’t trust these guys. I will dispute it.
January 31, 2025
Unprompted review
Reply from Nochex
Hi,
Thank you for your feedback.
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
I have checked our system and can see you paid SKM Group Ltd, this company charges an admin fee.
We have contacted the company and they have issued a refund for you today, please be advised that refunds take 3-5 days.
Kind Regards
Nochex Support Team
What an amazing & helpful company
What an amazing & helpful company! These guys have gone above and beyond to help me out in setting up the payment system for my business, specifically Charlotte who has stayed in touch daily, and took a lot of extra steps to make sure I was 100% happy before us confirming it’s all “ready”, the customer portal is very easy to use and the payment screen is also easy to use and looks very appealing to customers. A huge thank you to Charlotte and the team for their help 👍
January 30, 2025
Unprompted review
Reply from Nochex
Hey Reece,
Thank you for taking the time to share your feedback on Nochex.
We are delighted to hear that you are happy with our service team and we look forward to continuing our relationship and working with you.
Kindest Regards
Nochex Support Team
Professional and reliable experience
Professional and reliable experience. I would recommend their service
January 27, 2025
Reply from Nochex
Hi,
Thank you for taking the time to share your feedback on Nochex.
We are delighted to hear that you are happy with our service team and we look forward to continuing our relationship and working with you.
Kindest Regards
Nochex Support Team
scamming scumbags
scamming scumbags. Paid £15 for a clean air zone transaction in bristol - found out it was a scam, got a PCN from bristol, it should've been £9.. bunch of scamming scumbags.
January 23, 2025
Unprompted review
Reply from Nochex
Thank you for your feedback.
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
If you have made a payment to one of the merchants we work with, please could you create a ticket on our portal so we can look into this for you and contact the company you paid?
The link to our portal is https://support.nochex.com/open.php
On your payment confirmation it will also have the companies email address you paid should you wish to contact them directly yourself.
Kind Regards
Nochex Support Team
I made a payment for clean air zone on…
I made a payment for clean air zone on Sunday 19th January 2025 and my vehicle is exempt from the charge.
Payment Sent To: Cleanairzones
Amount: £15.00
Date: 19/01/2025 12:07:04
Order ID: 2025011912044266
Transaction ID: 17229913817372884165155
Card Ending: 155
Description:
You are receiving this email because you made a payment to Clean Air Zone.
If you have any questions regarding your purchase, or in the event that are not happy with the service you recieved, please contact us.
Kind Regards,
Clean Air Zones (SKM Group Limited)
Please do not reply to this email as the inbox is not monitored.
Email Reference: 2-215
January 19, 2025
Unprompted review
Reply from Nochex
Hi,
Thank you for your feedback.
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com and from your review it appears you paid SKM Group Ltd.
We have contacted the company and they have issued a refund for you today, please be advised that refunds take 3-5 days.
Kind Regards
Nochex Support Team
Scaming people whith aclean air and…
Scaming people whith aclean air and all sorts zone suprised they still cary on doing it. seen people reporting the isue ages even if you been given a refund dont trust them. Report them and change the bank details since they have your old one
January 17, 2025
Unprompted review
Reply from Nochex
Good morning Mr Bejko
Thank you for your feedback.
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
If you have made a payment to one of the merchants we work with, please could you create a ticket on our portal so we can look into this for you and contact the company you paid?
The link to our portal is https://support.nochex.com/open.php
On your payment confirmation it will also have the companies email address you paid should you wish to contact them directly yourself.
Kind Regards
Nochex Support Team
Paid £15 for Clean air zone in…
Paid £15 for Clean air zone in Birmingham then checked the Government website and my vehicle is exempt so did not need to pay tried using the email address provided to get a refund & it bounced back - is this a scam?
Payment Sent To: Cleanairzones
Amount: £15.00
Date: 16/01/2025 11:31:32
Order ID: 2025011611303628
Transaction ID: 17229913817370270949226
January 16, 2025
Unprompted review
Reply from Nochex
Good Afternoon John
Thank you for reaching out.
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
However, we can see on your reference number you provided a Transaction ID so we have contacted the company and a refund has been issued.
Should you have any further questions, you could contact the company directly. (companies information provided in your confirmation email)
Kind Regards
Nochex Support Team
Used this company to pay for the Bath…
Used this company to pay for the Bath clean air zone in January 2025. Paid £14. When checked with government website, I didn't have to pay it!
January 8, 2025
Unprompted review
Reply from Nochex
Good morning Nick,
Thank you for reaching out.
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
However, we can see on your reference number you provided a Transaction ID so we have contacted the company and a refund has been issued.
Should you have any further questions, you could contact the company directly. (companies information provided in your confirmation email)
Kind Regards
Nochex Support Team
Great customer service
Great customer service, very prompt response and dealing with client’s requests, friendly and helpful team. Thank you
January 6, 2025
Reply from Nochex
Hello,
Thank you for taking the time to share your feedback on Nochex.
We are delighted to hear that you are happy with our service team and we look forward to continuing our relationship and working with you.
Kindest Regards
Nochex Support Team
I typed in driving licence renewal and thought I was on DVLA website
I typed in driving licence renewal and thought I was on the DVLA website “ I was charged £78 from yourselves when I should have been £14 through DVLA . So misleading and why the Government allow this to happen is beyond me . I would like the £64 refunded but will no doubt have no success .
January 7, 2025
Unprompted review
Reply from Nochex
Good morning Colin,
Thank you for your feedback.
We can confirm that we are a payment processor for online businesses - our website is https://www.nochex.com
If you have made a payment to one of the merchants we work with, please could you give us a call on 0113 819 7211 or create a ticket on our portal so we can look into this for you and contact the company you paid?
The link to our portal is https://support.nochex.com/open.php
On your payment confirmation it will also have the companies email address you paid should you wish to contact them directly yourself.
Kind Regards
Nochex Support Team
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