Click and collect efficace Personel de l’équipe du centre commercial de Lucé RN123 disponible et agréable Bon sens commercial ☺️👍
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought an own brand eye shadow palette at your Constances store last year and loved it - I love make up and it has been the best palette ever. So reasonable too. This year I bought an eyeshadow pale... See more
Company replied
I do not understand the number of bad ratings of Nocibé. Was i just lucky? Ordered five times already. Rare find: The Ordinary Sérum Foundation réf Order no. 188896692 in May 2023.
Company replied
Bought a Sisley lip twist from your store at a cost of 46.90. Looked on the internet afterwards and found you to be the most expensive on the internet for beauty products!! Even Galeries Lafayette are... See more
Company replied
Company details
Information provided by various external sources
Parfumerie Nocibé retrouvez toutes nos marques de parfum femme, parfum homme, maquillage, soin visage et soin corps.
Contact info
Germany
- www.nocibe.fr
3.8
Great
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am so upset with this service
I am so upset with this service
I am a teenager and I was with my friends, we walked in and she put down the shutter and said no, we were very confused and stepped back, she proceeded to open it back up and then she crossed her head, she must have assumed we were going to steal but don’t judge a book by its cover, just because we don’t speak there language doesn’t mean we’re not allowed in a beauty shop, we are responsible 15year olds and I am furious with this
March 30, 2026
Unprompted review
Reply from NOCIBE France
We thank you for taking the time to share your experience, and we would first like to offer our sincere apologies for the situation you encountered. This type of behavior in no way reflects the values of hospitality and respect that we uphold at Nocibé. Every customer, regardless of their age or language, is welcome in our Boutiques, and we deeply regret that you felt judged.
To better understand what happened and find an appropriate solution, we invite you to contact our customer service via the following link: https://www.nocibe.fr/fr/cp/contact/contact. Our teams are at your disposal to discuss with you and ensure that such a situation does not happen again.
We hope to have the opportunity to regain your trust and remain available for any further questions or needs.
With our renewed apologies, we wish you a good day.
Site web excellent
Achat d'un parfum.
Site web excellent, notifications top, livraison rapide, emballage impeccable. Bonnes promotions.
January 7, 2026
Unprompted review
Reply from NOCIBE France
Un grand merci pour votre retour si positif ! Nous sommes ravis d'apprendre que votre expérience d'achat, de la navigation sur notre site à la réception de votre parfum, a été à la hauteur de vos attentes.
Votre satisfaction est notre plus belle récompense, et nous sommes heureux que nos promotions, notifications et emballages aient contribué à rendre votre expérience encore meilleure.
Nous espérons vous revoir très bientôt pour un prochain achat ! Merci encore pour votre confiance.
Hi I would suggest the establishment…
Hi I would suggest the establishment should tell their employees to be nice and not rude.
Would appreciate it if the next time they should be careful with their clients and be nice in handling so.
Best regards,
Jeanne
January 10, 2026
Unprompted review
Reply from NOCIBE France
We thank you for taking the time to share your feedback, and we are sincerely sorry that your in-store experience did not meet your expectations. We fully understand the importance of a warm and respectful welcome, and we deeply regret that this was not the case.
Your satisfaction is essential to us, and please rest assured that your comments will be taken very seriously in order to improve our services and raise awareness among our teams about the importance of quality relationships with our customers.
If you would like to provide more details about your experience or if you need further assistance, we invite you to contact our customer service via the following link: https://www.nocibe.fr/fr/cp/contact/contact. Our team will make every effort to find an appropriate solution and ensure that your next visit is pleasant.
We hope to have the opportunity to regain your trust. Thank you again for your constructive remarks.
Not delivered and not reimbursed
On December 11 th I ordered a gift for my husband from Nocibe. They say it was delivered on the 16th but not to my address… nobody called and nobody put anything in my letter box.
After loads of email, requests for patience, and requests for reviews, now telling me to claim with their supplier PARFUMDREAMS for which I don’t seem to have the correct reference number.
I feel totally ripped off and I have spent so much time on it I feel they owe me much more than the purchase and delivery price.
If you have any sense do not ever order from Nocibe… I certainly won’t.
I have now read your response and you ask ne to repeat all the actions I have taken to resolve my problem. I have wasted too much time on this already and you should look at all my communications to you and resolve the situation to my satisfaction. At this stage you merely need to send me a reimbursement as 25 days have passed since I ordered from you.
December 11, 2025
Unprompted review
Reply from NOCIBE France
We are truly sorry to hear about your disappointing experience with your recent order and the difficulties you have encountered regarding the delivery and after-sales support. Please accept our sincere apologies for the inconvenience and frustration caused.
To assist you further and find the best possible solution, we invite you to contact our customer service team via the following link: https://www.nocibe.fr/fr/cp/contact/contact. Our team will do everything possible to help resolve your situation.
We hope to have the opportunity to regain your trust and remain at your disposal for any further questions or concerns.
Terrible customer care
Terrible customer care! They simple do not answer. They have not delivered my order but have not refunded me either.
December 10, 2025
Unprompted review
Reply from NOCIBE France
Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you’ve encountered with your order and the lack of response from our customer care team. This is not the level of service we strive to provide, and we sincerely apologize for any frustration or inconvenience caused.
To resolve this matter as quickly as possible, we kindly invite you to contact our customer service team via the following link: https://www.nocibe.fr/fr/cp/contact/contact. Our team will prioritize your case and do everything they can to find the best solution for you.
Once again, we deeply regret this experience and hope to regain your trust in the future.
Click and collect efficace
Click and collect efficace
Personel de l’équipe du centre commercial de Lucé RN123 disponible et agréable
Bon sens commercial
☺️👍
December 8, 2025
Unprompted review
Reply from NOCIBE France
Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que vous avez apprécié l’efficacité de notre service Click and Collect ainsi que la disponibilité et l’amabilité de notre équipe du centre commercial de Lucé RN123. Votre satisfaction est essentielle pour nous, et vos compliments sur le sens commercial de nos équipes sont très appréciés.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement !
I’m grateful for the help I received…
I’m grateful for the help I received from Renatha and Younes. Both were kind, patient, and very helpful. I am completely satisfied with their service
October 17, 2025
Unprompted review
Reply from NOCIBE France
Bonjour,
C'est un immense plaisir de votre de lire votre retour positif et de vous compter parmi nos fidèles clients !
Nous espérons vous retrouver très prochainement dans l'une de nos parfumeries ou sur notre site Nocibé.fr.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
Excellent
Really happy with the fast delivery of my goods. Packaged really well.
September 19, 2025
Unprompted review
Reply from NOCIBE France
Bonjour,
C'est un immense plaisir de votre de lire votre retour positif !
Nous espérons vous retrouver très prochainement dans l'une de nos parfumeries ou sur notre site www.nocibe.fr
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
I recommend
Excellent choice, great discount, easy order and payment, fast delivery. 10 out of 10
September 17, 2025
Unprompted review
Reply from NOCIBE France
Bonjour,
C'est un immense plaisir de votre de lire votre retour positif !
Nous espérons vous retrouver très prochainement dans l'une de nos parfumeries ou sur notre site Nocibé.fr.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée
Poor order assembly
Very disappointed. An order was made for delivery to the store (France) of a gift set of expensive perfume. Due to careless packaging (no protection inside the box) - the set fell apart inside, the gift box itself was torn, although it was made of very thick cardboard, and even the metal atomizer got a big dent. The order assembler only needed to put additional paper in the box, or seal it a little on the sides, or put on an elastic band, as other stores often do. As a possible second guess - such a defective product was deliberately put in. All this can be solved by simple, high-quality work of our employees.
July 8, 2025
Unprompted review
Reply from NOCIBE France
Bonjour, Je suis sincèrement navré d’apprendre le désagrément rencontré. Votre satisfaction étant au cœur de nos priorités, je vous invite à bien vouloir prendre contact avec notre service client par téléphone ou par mail. Nous mettrons tout en place pour vous trouver la meilleure solution. L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
Institut
Boutique super personnel impeccable rien as redire . L'institut son au petit soin elle son agréable douce polie rien as redire je vous recommande
July 8, 2025
Unprompted review
Reply from NOCIBE France
Bonjour, Nous sommes ravis de lire votre retour positif ! Nous espérons vous retrouver très prochainement dans l'une de nos parfumeries ou sur notre site Nocibé.fr. L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée
Reply from NOCIBE France
Bonjour,
Nous sommes ravis de lire votre retour positif !
Nous espérons vous retrouver très prochainement dans l'une de nos parfumeries ou sur notre site Nocibé.fr.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
Very disapointed with poor and non…
Very disapointed with poor and non professional customer services at NOCIBE, Fougères. I called the Institute to inquire about CLINIQUE loose powder #4. The employee was positively reponsive and told me to come in person to pick it up as they had this product in stock at Fougeres. I then drove to Fougeres to pick it up 3 days later, to be told by a rude and non professional employee that they no longer had this product. I wasted my time and gas.
March 28, 2025
Unprompted review
Reply from NOCIBE France
Bonjour,
Je vous présente toutes mes excuses pour le désagrément rencontré lors de votre dernière expérience en magasin. Votre satisfaction étant au cœur de nos priorités, je vous invite à prendre contact avec notre service client via le lien suivant : https://www.nocibe.fr/fr/cp/contact/contact. Je vous rassure, nous mettrons tout en place pour vous trouver la meilleure solution.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
Products sent back to Nocibe - No transport available!
I ordered a load of sun care products in plenty of time for my holiday. A few days before the due delivery date, i receive a message from the delivery company saying that they cannot deliver my products due to a lack of vehicles and are returning my parcel to Nocibe!! Unbelievable. So now if have to rush around and find all those products elsewhere. Please Nocibe, if you cannot get your products delivered on time, then DO NOT offer them online!! How come other companies do not have this problem? At least i have never heard the excuse of no vehicles available ever.
February 17, 2025
Unprompted review
Reply from NOCIBE France
Bonjour,
Je suis sincèrement navré d’apprendre le désagrément rencontré. Votre satisfaction étant au cœur de nos priorités, je vous invite à bien vouloir prendre contact avec notre service client par téléphone ou par mail. Nous mettrons tout en place pour vous trouver la meilleure solution.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
Fantastic own brand make up
I bought an own brand eye shadow palette at your Constances store last year and loved it - I love make up and it has been the best palette ever. So reasonable too. This year I bought an eyeshadow palette and highlighter at your St Malo store. The assistant was so helpful and again the palette is a hit!! I wish I could buy your makeup in the UK! Looking forward to my next trip to France and Noicbe!
August 9, 2024
Unprompted review
Reply from NOCIBE France
Hello,
It's a great pleasure to read your positive feedback and to count you among our loyal customers!
We hope to see you soon in one of our perfumeries or on our Nocibé.fr website.
The Nocibe team remains at your disposal for any request and wishes you a pleasant day.
Bad service
I ordered products at Nocibe online and never got it. After 15 days waiting. Still nothing. I contact the company by e-mail but they didn't give clear response of my refund of money when I didn't get my products. Beside that, the service was terrible in the shop when I asked for a lipstick and the seller told me is like that and will sell it to me when I can see it has been used. I walked away and never will buy anything from that shop. ( shop in Deauville)
August 7, 2024
Unprompted review
Reply from NOCIBE France
Bonjour,
Je vous invite à prendre contact avec notre service client via le lien suivant : https://www.nocibe.fr/fr/cp/contact/contact.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
Too expensive!!
Bought a Sisley lip twist from your store at a cost of 46.90. Looked on the internet afterwards and found you to be the most expensive on the internet for beauty products!! Even Galeries Lafayette are cheaper!! Won't be doing that again!
July 31, 2024
Unprompted review
Reply from NOCIBE France
Bonjour,
Je vous invite à prendre contact avec notre service client via le lien suivant : https://www.nocibe.fr/fr/cp/contact/contact.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
Soraya! thank you for your precious advices!
Super service ! merci Soraya pour l’écoute de mes besoins et envie. J’en suis ravi😁
Valence.
June 4, 2024
Unprompted review
Reply from NOCIBE France
Bonjour,
Nous sommes ravis de lire votre retour positif !
Nous espérons vous retrouver très prochainement dans l'une de nos parfumeries ou sur notre site Nocibé.fr.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
FAKE PERFUMES
FAKE PERFUMES, I ordered my mom Chloe Nomade EDP 75ml online to have it collected it at the NICE LINGOSTIERE shop before i headed to the airport, i ordered online because it was discounted at a good price. To my surprise and bad luck, im now abroad and i compared the Chloe Nomade i ordered from NOCIBE with the previous one my mother has that I BOUGHT HER IN MARIONNAUD IT and they are NOT the same. The perfume i ordered in NOCIBE IS FAKE, the box is not the same, the fragance evaporates as if youre using a splash fromVS. I dont uderstand how can you sell fake frangances. Now i am stuck with your fake product. I want a refund back, i have proof they are not the same. Iwent to many many shops and the box of this perfume purchased through NOCIBE is different, they all have golden writting and this one is white. I WANT MY MONEY BACK, YOURE A FRAUD, no wonder why you have so many bad reviews, i wish ive seen this before. You better give me a good explanation because i wont stop until i get my money back. You took advantage of me ordering online and that i left the country and now i have no other means of getting this back to you
. SHAME ON YOU
My order number is 192243430
November 22, 2023
Unprompted review
Reply from NOCIBE France
Bonjour,
Je suis désolé d’apprendre que votre dernier passage chez NOCIBE n’ait pas été à la hauteur de vos attentes. Je vous invite à prendre contact avec notre service client par téléphone ou par mail. Nous mettrons tout en place pour vous trouver la meilleure solution.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
I do not understand the number of bad reviens. bad…
I do not understand the number of bad ratings of Nocibé. Was i just lucky?
Ordered five times already. Rare find: The Ordinary Sérum Foundation réf Order no. 188896692 in May 2023.
May 9, 2023
Unprompted review
Reply from NOCIBE France
Bonjour,
Nous sommes ravis de lire votre retour positif !
Nous espérons vous retrouver très prochainement dans l'une de nos parfumeries ou sur notre site Nocibé.fr.
L'équipe Nocibe se tient à votre disposition pour toute demande et vous souhaite une agréable journée.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.