Great staff, but obviously a company in trouble. We were in Bristol and the place looks abandoned. Our last visit two years ago - they had a receptionist, staff, stock of travel goods, pictures and po... See more
Company replied
Location
Switch location38 Park Street, BS1 5JG Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The nurse I saw (I think her name was Karen? So sorry if that’s wrong!) was absolutely lovely and so knowledgeable about the vaccines and the diseases they help prevent. Really clear explanations and... See more
Company replied
I was very late to my 4.15pm appointment due to a problem on the motorway. I advised the central booking number and they confirmed that the Bristol clinic closed at 5pm and as they had others booked i... See more
Company replied
Great service. We'd left it a bit late to get our kid's vaccinated for rabies on the NHS and Nomad fitted us in, gave us all the options and explained clearly why myself and my partner didn't need the... See more
Company replied
Company details
Contact info
38 Park Street, BS1 5JG, Bristol, United Kingdom
4.6
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consultation is too rushed
In my opinion the consultation is too rushed. It is very hard to follow the information that is simply read back to you from a web page. Giving the links beforehand so you can read through and then ask questions would probably be more helpful.
I felt I just needed to rush my decision on which vaccination to take.
August 21, 2025
Reply from Nomad - Bristol
Hi Carla,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your consultation felt rushed and that the information wasn’t delivered in a way that worked best for you. Our goal is always to ensure that every patient feels fully informed and confident in their decisions.
We appreciate your suggestion about sharing links in advance. We will take this into consideration as we review how to make our consultations clearer and more supportive.
If you’d like, please get in touch with our customer care team on info@nomadtravel.co.uk so we can look into your consultation in more detail and make things right for you.
Best regards,
Lidia
Nomad
Great service
Great service. Very knowledgeable on what vaccines we may need for our travels. We felt under no pressure to have any jabs. Getting a booking was quick and easy. Highly recommended.
September 3, 2025
Reply from Nomad - Bristol
Hi Gary,
Thank you so much for your kind words! We’re delighted to hear you found the service helpful and that the process was smooth and pressure free.
Wishing you safe and enjoyable trip, and we’ll be here if you need us again in the future!
Kind regards,
Andrea
Nomad
Proffessional and caring. The nurses are always well informed and…
The nurses are always well informed and don't try to push you into unnecessary vaccines or medications. The whole experience has always been very professional. My family and I have been using nomad for over 10 years. I have total confidence in them, i don't feel I'm part of a money making scheme. As a total bonus they are very gentle too.
September 2, 2025
Reply from Nomad - Bristol
Hi Erica,
Thank you so much for your review and for trusting Nomad with your family's care for over a decade!
It's important to us that you leave our clinics feeling well informed and cared for so we're glad to hear that has been your experience with us.
Your continued support means the world to us!
Kind regards,
Andrea
Nomad
Nomads world 🌎
Ive used Nomad twice . They are the go to experienced company that gives you all the relevant information on vaccinations needed for various countries around the world
August 15, 2025
Reply from Nomad - Bristol
Hi Mark,
Thanks so much for your kind words and for your continued trust in Nomad!
We're glad to be your go to for travel health advice and look forward to helping with your future trips!
Kind regards,
Andrea
Nomad
Reply from Nomad - Bristol
HI Claire,
Thank you for your feedback! We’re pleased to hear you received excellent guidance from our team.
Hope to see you again soon!
Best regards,
Lidia
Nomad
Efficient
Very kind, efficient nurse. Gave good advice and time to consider the choice.
August 26, 2025
Reply from Nomad - Bristol
Hi Ann,
Thank you for your lovely feedback.
We’re delighted to hear that our nurse was able to support you with clear advice and give you the time you needed to make your decision.
We really appreciate you sharing your experience.
Best regards,
Lidia
MASTA
Good clinical advice about Peru
We received good comprehensive advice about vaccinations for our trip to Peru in a relaxed setting
August 18, 2025
Reply from Nomad - Bristol
Hi Helen,
Thank you for sharing your feedback.
We’re delighted to hear that you found our advice on vaccinations for your trip to Peru comprehensive and helpful. It’s great to know that the consultation provided the information you needed in a relaxed and comfortable setting.
We wish you a safe and enjoyable journey and look forward to assisting you with any future travel health needs!
Best regards,
Lidia
Nomad
The person we dealt with was helpfuland…
The person we dealt with was helpfuland efficient which gave reassurance in what could have been a stressful experience.
August 5, 2025
Reply from Nomad - Bristol
Hi David,
Thank you so much for your kind feedback.
We’re thrilled to hear that our team was helpful and efficient, and that you felt well supported throughout your experience. It’s always our goal to provide a friendly and reassuring service, and we’re delighted that this came across during your visit.
Hope to see you again soon!
Kind regards,
Lidia
Nomad
Efficient and knowledgeable
Efficient and knowledgeable. Probably not the cheapest but great service and everything that was needed was available so it was all very convenient. Handy little shop with travel essentials too. Easy parking outside.
August 14, 2025
Reply from Nomad - Bristol
Hi Dominic,
Thank you for your kind feedback!
We’re so pleased you found the service efficient and convenient, and that you were able to get everything you needed in one visit.
It’s great to hear you also found the shop and parking helpful and we really appreciate your recommendation.
Hope to see you again soon!
Best regards,
Lidia
Nomad
Ran out of vaccine, cancelled booking.
Seemed helpful and booked our Yellow Fever jabs, but the night before the clinic called to say they had run out of vaccine and it was too late to go elsewhere.
July 15, 2025
Reply from Nomad - Bristol
Hi Damian,
We’re really sorry for the inconvenience caused. Unfortunately, there is currently a national shortage of the yellow fever vaccine, which is beyond our control. We completely understand how frustrating this must have been and apologise that we weren’t able to provide the service as planned.
We take your feedback very seriously and will review how we communicate such situations, to make sure we keep our clients better informed in the future.
If you would like to discuss this further or need any additional assistance, please feel free to contact us at info@nomadtravel.co.uk.
Kind regards,
Lidia
Nomad
efficient
on time, friendly well-informed staff, efficient service. however, there needs to be customer toilets !
July 31, 2025
Reply from Nomad - Bristol
Hi Liz,
Thank you for your kind words about our staff and service!
We’re delighted you had a positive experience with us and truly value your feedback. We’ll look into your suggestion and take it into consideration as we work to improve our facilities.
We hope to see you again soon!
Kind regards
Lidia
Nomad
Great service
Great service. We'd left it a bit late to get our kid's vaccinated for rabies on the NHS and Nomad fitted us in, gave us all the options and explained clearly why myself and my partner didn't need the vaccination. They are very professional, look up the country you are going to and explain your options and then ensure you get your jabs in time. Very happy. Pricey but worth the peace of mind.
July 29, 2025
Reply from Nomad - Bristol
Hi Kathleen,
Thank you so much for sharing your feedback!
We’re delighted to hear that our team was able to provide the guidance and support you needed for your travel preparations. We strive to ensure every client feels confident and informed about their options, and it’s wonderful to know that our efforts helped give you peace of mind.
Safe and enjoyable travels!
Kind regards,
Lidia
Nomad
Friendly staff - but no vaccine available …
The staff spoke to were very helpful and friendly, but you didn’t have the vaccine that I needed and only informed me of this after o had booked.
A rival clinic had stocks and were more user friendly .
July 11, 2025
Reply from Nomad - Bristol
Hi Steven,
Thank you for sharing your experience.
We’re pleased to hear our staff were helpful and friendly. However, we’re sorry for any inconvenience caused by the vaccine being out of stock and for the delay in informing you. Unfortunately, national shortages and delivery issues can sometimes affect availability, but we will review our communication process to ensure such matters are handled more promptly in the future.
If you would like to discuss this further or need any additional assistance, please feel free to contact us at info@nomadtravel.co.uk.
Best regards,
Lidia
Nomad
Just very very good at what they do,
July 28, 2025
Reply from Nomad - Bristol
Hi Tigger,
Thank you for such a kind comment!
We’re delighted to know you feel we do our work well, and it means a lot to our team to hear that our efforts are making a difference.
We truly appreciate your trust and support.
Best regards,
Lidia
Nomad
I had a very good experience and very…
I had a very good experience and very useful information provided by the medical staff.
July 28, 2025
Reply from Nomad - Bristol
HI Trevor,
Thank you for sharing your feedback!
We’re so pleased to know our team was able to support you and provide guidance that met your needs. We truly value your trust in our care.
Hope to see you again soon!
Kind regards,
Lidia
Nomad
Reply from Nomad - Bristol
Hi Mike,
Thank you for your feedback, and we're sorry to hear about your recent experience.
Due to a national shortage of the Yellow Fever vaccine, many clinics across the UK, including some of ours, are currently out of stock. In line with UK health authority guidance, any remaining doses must be prioritised for those with urgent travel needs and imminent departure dates.
We understand this is frustrating, and we truly appreciate your patience. Our clinic has added you to our call-back list, and we’ll contact you as soon as stock becomes available again.
In the meantime, you may wish to check availability at other Yellow Fever Vaccination Centres via a search tool here:
https://nathnacyfzone.org.uk/search-centres
If you have any questions or would like further support, please contact our team on info@nomadtravel.co.uk or 01341 555 061.
Kind regards,
Rob
Nomad
Reply from Nomad - Bristol
Hi Anne,
Thank you for your kind words and positive feedback!
We're glad to hear you found our service professional and efficient. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Rob
Nomad
Initial appointment went well. The follow up is awful.
Initial appointment went well with all relevant information.
Since then I have phoned several times regarding my report and is there any confirmation of me having the vaccines recommended due to my age. I can only phone the central number which is a waste of time. The person taking the call is not interested and very unhelpful . He even suggested i may have to delay my holiday. do not use Nomad !!!. My local pharmacist's have done far more in one phone call than Nomad in a meeting and several phone calls.
July 15, 2025
Reply from Nomad - Bristol
Dear Julian,
Thank you for taking the time to share your feedback, and we're sorry to hear about your recent experience.
We're pleased to heat that your initial consultation went well and that you received the information needed. However, we’re sorry to hear that the follow-up process has not met your expectations. Your experience doesn’t reflect the standard of service we aim to provide, and we appreciate you bringing this to our attention.
As you may be aware, there is currently a national shortage of the Yellow Fever vaccine, which has unfortunately impacted supply across many organisations in the UK, including our clinic network. We completely understand how frustrating this can be, especially when trying to plan important travel.
We’ve also reviewed the call in question, and will be carrying out further internal reviews and training. However we would like to clarify that no suggestion was made from our colleague to delay your holiday; although, we acknowledge that the conversation may have been interpreted differently, and we’re sorry for any confusion caused.
Your feedback is valuable and will help us improve our overall service. If there is anything further we can do to assist or clarify, please don’t hesitate to get in touch with us directly at info@nomadtravel.co.uk.
Kind regards,
Rob
Nomad
Excellent service
Easy booking system, very informative service. Friendly, helpful and definitely would use Nomad again.
July 21, 2025
Reply from Nomad - Bristol
Hi Sandra,
Thank you for sharing your experience with us and for recommending us to others!
We hope to be able to welcome you again to our clinics and to help you with further trips!
Kind regards,
Andrea
Nomad
Reply from Nomad - Bristol
Hi Frederic,
We truly understand your frustration and sincerely apologise for any inconvenience caused. Unfortunately, due to national supply shortages, vaccine stock may not always be consistently available, and this is unfortunately beyond our control. We are closely monitoring the situation and updating our patients as new stock arrives. If you would like to check availability or have any further questions, please feel free to contact us at info@nomadtravel.co.uk.
Thank you for your patience and understanding.
Kind regards,
Lidia
Nomad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.