Nomad - City (London) Reviews 

59
TrustScore 4.5 out of 5

4.6

65 London Wall, EC2M 5TU London, GB


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Rated 5 out of 5 stars

Was able to book all necessary vaccines for an upcoming trip to South America. Rabies was out of stock in most other clinics, but Nomad were able to help us out. Lovely staff, we had nurse Joanne for... See more

Company replied

Rated 5 out of 5 stars

Nomad is the eayway to get holiday vaccines. You pay onsite on their card machine, and they also give you advice during the consultation. I lost my record and sent them an online chat one year later -... See more

Company replied

Rated 5 out of 5 stars

Quick and efficient, in and out of my appointment in five minutes. Building signposted well.

Company replied

Rated 5 out of 5 stars

Very impressed by the service provided by the travel health nurse at Nomad City, Ivone, who was kind and professional. Would definitely recommend.

Company replied


Company details


Contact info

  • 65 London Wall, EC2M 5TU, London, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

59 reviews

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4.6

All reviews

(59)

219 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and friendly doctor

The entrance of the clinic was dark so my first impression was not great. But the doctor was so helpful and gave me so much useful information about my trip to Peru and Bolivia.
So glad that I picked this travel clinic.

July 23, 2025
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Reply from Nomad - City (London)

Hi Miho,

Thank you for sharing your feedback.

We’re sorry to hear your first impression of the entrance wasn’t ideal, and we’ll certainly take this on board. We’re very pleased, however, that your consultation with the doctor was so positive and that you found the travel advice helpful for your trip.

We’re delighted you chose our clinic, and we wish you a safe and enjoyable journey to Peru and Bolivia!

Best regards,
Lidia
Nomad

Rated 3 out of 5 stars

National Shortage of Yellow Fever The advisor was very helpful however

The advisor was helpful however, we both booked in advance an appointment to receive yellow fever vaccinations. We traveled into central london to get our vacs only to be told there’s a national shortage. Why not put that on the website and inform us and your customers? The advisor checked other travel centres and pharmacies ,which was appreciated , and received the same message- no yellow fever available! The advisor didn’t charge us the consultancy fee but we never intended too pay given we never received what we needed

August 4, 2025
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Reply from Nomad - City (London)

Hi Anthon,

Thank you for your feedback. We sincerely apologise for the inconvenience you experienced regarding the yellow fever vaccination and completely understand how frustrating this must have been.

We’re glad our advisor was able to check alternative locations for you and waive the appointment fee. While the national shortage was beyond our control, we are reviewing how we communicate vaccine availability and will take steps to ensure up-to-date information is provided to help prevent this situation in the future.

Your feedback is invaluable in helping us improve our service, and we hope to provide you with a smoother experience on your next visit.

Best regards,
Lidia
Nomad

Rated 5 out of 5 stars

Patience and warm attention

I just want to mention that my experience in Nomad was absolutely great thanks to the warmth of its people, who were super patient with me! (Ivone)

July 15, 2025
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Reply from Nomad - City (London)

Hi Jennifer,

Thank you for sharing your lovely feedback!

Ivone and the team will be thrilled to know their warmth and patience made a difference for you.

Thank you for taking the time to share your kind words!

Best regards,
Lidia
Nomad

Rated 5 out of 5 stars

Great staff

Great staff, fast turnaround on the paperwork, and nice facilities.

June 30, 2025
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Reply from Nomad - City (London)

Hi David,

Thank you for your kind words! We're delighted to hear you had a positive experience. We always aim to provide efficient service and a welcoming environment. Looking forward to seeing you again!

Kind regards,
Lidia
Nomad

Rated 5 out of 5 stars

Professional, helpful and painless !

The nurse was very professional and most helpful and the way she administers the vaccines is absolutely painless. A great help !

May 28, 2025
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Reply from Nomad - City (London)

Hi Virginia,

Thank you for your feedback! We’re delighted to hear that the nurse was professional and that your vaccine experience was painless. It’s great to know we could help make things easier for you!

Best regards,
Lidia
Nomad

Rated 5 out of 5 stars
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Reply from Nomad - City (London)

Hi Maria,

Thank you! We’re so glad you felt welcome, that’s exactly what we aim for!

We look forward to seeing you again.

Best regards,
Lidia
Nomad

Rated 5 out of 5 stars

Excellent, knowledgeable medical staff of suitable appointments

Choice of suitable appointments. Av⁰ailability of vaccines , good record of all my past vaccinations over many years. Excellent, knowledgeable medical staff

June 9, 2025
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Reply from Nomad - City (London)

Hi Hyth,

Thank you for your wonderful feedback!

It's great to know you had a nice experience and that our team’s expertise made a positive impression. We truly appreciate your trust in us.

Kind regards,
Lidia
Nomad

Rated 5 out of 5 stars

Fantastic Experience with Nomad!

Staff was incredibly nice, made me feel comfortable, and let me ask all the questions I needed to understand the medication and vaccines given to me.

May 7, 2025
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Reply from Nomad - City (London)

Hi Tamara,

Thank you so much for your lovely feedback!

We're delighted to hear that our staff made you feel comfortable and supported. It's important to us that all your questions are answered and that you feel confident about your care. We're always here if you need anything further!

Kind regards,
Lidia
Nomad

Rated 5 out of 5 stars

My favourite travel clinic for years

I recently got six vaccines from Nomad. I've been using them for years for all my trips. Meticulous with due diligence, friendly with service and patient when answering questions. My favourite travel clinic. Highly recommended.

May 4, 2025
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Reply from Nomad - City (London)

Hi Dhruba,

Thank you so much for your loyalty and for sharing such wonderful feedback!

We’re thrilled to hear that you’ve consistently had a positive experience with us. We truly appreciate your recommendation and look forward to continuing to support your travel health needs.

Safe travels, and see you again soon!

Warm regards,
Lidia
Nomad

Rated 5 out of 5 stars

Great Service

The nurse was really experienced and knowledgeable and really put me at ease. Great service

April 3, 2025
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Reply from Nomad - City (London)

Hi Judy,

Thanks so much for your feedback! We're really glad to hear you felt comfortable and well looked after. It's great to know our nurse's experience and care made a positive difference—thanks again for sharing!

Kind regards,
Lidia
Nomad

Rated 5 out of 5 stars

Joanne was extremely knowledgeable…

Joanne was extremely knowledgeable about India and what we needed, vaccinations and general advice. She was quick but gentle giving us the vaccinations and we didn’t even suffer from that bruised arm feeling one can get after injections. Highly recommend.

April 14, 2025
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Reply from Nomad - City (London)

Hi Joanne,

Thank you for your lovely review! We're so glad you had a good experience with Joanne. We’ll be sure to pass along your lovely feedback—wishing you safe and exciting travels to India!

Kind regards,
Lidia
Nomad

Rated 4 out of 5 stars

Good customer service and no waiting…

Good customer service and no waiting time. Services are quite expensive though

April 3, 2025
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Reply from Nomad - City (London)

Hi Hugh,

Thank you for your feedback! We're glad to hear you had a positive experience at our clinic.

We understand that cost is an important factor, and we strive to provide high-quality services that reflect our care and expertise, while remaining competitively priced.

We hope to see you again soon!

Kind regards,
Rob
Nomad

Rated 5 out of 5 stars

The girl that we have our appointment…

The girl that we have our appointment was extremely nice and super helpful!
She explained everything thoroughly throughout the process our appointment while giving us very insightful advice for our trip.

March 8, 2025
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Reply from Nomad - City (London)

Hi Juliana,

Thank you for your wonderful feedback! We're so glad to hear that your appointment went smoothly and that our team member provided helpful advice for your trip. We'll be sure to pass along your kind words. Safe travels, and let us know if you need anything else!

Kind regards,
Lidia
Nomad

Rated 5 out of 5 stars

Helpful staff

Helpful staff, clear guidance!

February 6, 2025
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Reply from Nomad - City (London)

Hi Megan,

Thank you for your kind words! We're glad our staff could provide helpful guidance. If you ever need anything, we're always here to assist!

Kind regards,
Lidia
Nomad

Rated 5 out of 5 stars

Organisation

Organisation, timing caring, information and good welcome.

February 18, 2025
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Reply from Nomad - City (London)

Hi Belly,

Thank you for your feedback. We're glad to hear you felt well cared for and received the information you needed. Providing excellent service is our priority, and we appreciate you taking the time to share your experience. We hope to see you again soon!

Best regards,
Lidia
Nomad

Rated 5 out of 5 stars

I visited the 65 London Wall clinic

I visited the 65 London Wall clinic - I was seen immediately as I arrived, the nurse was very helpful and kind, the vaccine shot I got was painless, overall very good service!

January 16, 2025
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Reply from Nomad - City (London)

Hi Rita,

Thank you for your wonderful review! We're delighted to hear that you had a positive experience at our London City clinic. Providing prompt, kind, and professional care is always our priority. We truly appreciate your feedback and look forward to welcoming you again!

Kind regards,
Lidia
Nomad

Rated 5 out of 5 stars

Friendly staff

Very friendly staff and an efficient appointment

January 17, 2025
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Reply from Nomad - City (London)

Hi Gemma,

Thank you so much for your feedback! We are so glad to hear you enjoyed your visit to the clinic. We look forward to seeing you again!

Kind regards,
Lidia
Nomad

Rated 5 out of 5 stars

10/10 for travel vaccines!

Was able to book all necessary vaccines for an upcoming trip to South America. Rabies was out of stock in most other clinics, but Nomad were able to help us out. Lovely staff, we had nurse Joanne for each appointment who was friendly and knowledgeable. Would definitely recommend to others!

January 27, 2025
Unprompted review
Nomad - City (London) logo

Reply from Nomad - City (London)

Hi,
Thank you so much for your review! It’s great to hear you had such a positive experience with Joanne. We’re so pleased we could help you get all the necessary vaccines for your trip to South America, especially with rabies being hard to find elsewhere.
We really appreciate your recommendation and wish you a safe and amazing adventure!

Kind regards,
Lidia
Nomad

Rated 5 out of 5 stars

Fantastic service from Joanne at Nomad

Fantastic service from Nomad. We were looking for vaccines a month before leaving to South America, they got us in straight away and scheduled everything to make sure we were fully vaccinated before our flight. Jabs available to be given on the day of your consultation, no stress no fuss. Fully stocked with rabies and all the other bits and bobs we needed, were happy to give us the optional jabs as well. Additionally, the nurse Joanne is an absolute icon and The Best Nurse in England hands down. It was a pleasure seeing her at each appointment. She brightened up our mornings, was quick, efficient, helpful, and friendly. 10/10 for Joanne, might have to buy more vaccines just to see her again.

January 27, 2025
Unprompted review
Nomad - City (London) logo

Reply from Nomad - City (London)

Hi,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with Nomad and that we could help you get fully vaccinated before your trip to South America. We know how important it is to have everything sorted smoothly before traveling, so it’s wonderful to hear our process felt stress-free for you.
Joanne will be very happy to know she made such an impression! We are lucky to have her on the team, so we will make sure to pass on your kind words.
Wishing you an incredible and safe journey to South America! If you ever need us again, we will be here to help.

Kind regards,
Lidia
Nomad

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