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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's subscription and payment practices, frequently reporting issues with charges for annual subscriptions after free trials, even when trials were cancelled. People also found it difficult to manage their payment methods, leading to continued charges for services they were no longer using. Furthermore, consumers reported difficulties in obtaining refunds, with support often providing generic responses and citing policies that prevented reimbursement. Conversely, a small portion of people felt satisfied with the service, noting a significant reduction in ping and improved stability in their online gaming experiences. Some users found the service effective in lowering latency for various games, making their gameplay more enjoyable. However, even among those who experienced performance benefits, some still encountered issues with the company's billing and refund processes.

What people talk about most

Subscription

People report negative experiences with subscription. Many customers express frustration with unexpected... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the software for significantly... See more

Payment

Consumers express significant dissatisfaction with payment practices. Many report being charged without... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Refund

Customers had negative experiences with refund. Many reviewers report that the company refuses to process... See more

Based on these reviews

Rated 2 out of 5 stars

⚠️ Be extremely careful with this service. The app itself worked, but money was being charged quietly without clear control. After the trial, it even attempted to charge $42 — luckily,... See more

Company replied

Rated 1 out of 5 stars

i bought a sub for noping when playing ff14 and during the time i was using it there were intrusive ads popping out now and then, masked as "service notification center". Every time you delete the f... See more

Company replied


Company details

  1. Software Company

Written by the company

NoPing offers a comprehensive suite of gaming optimization solutions designed to enhance gameplay through ultra-low latency, increased FPS, and innovative features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I WANT A REFUND, THIS IS A SCAM

I was charged as well for this application, I WANT A REFUND and I am within 7 days of the renewal process. NoPing is so unclear and not transparent at all!!!!

September 23, 2024
Unprompted review
NoPing logo

Reply from NoPing

We’re sorry to hear about your dissatisfaction with the billing process after your trial period.

You have been refunded, we sent more information to your email.

Thank you for trying our service and we hope to have the opportunity to serve you better in the future and that you can re-evaluate this review as we resolved your case promptly.

Rated 1 out of 5 stars

SCAM SCAM SCAM

My plead to you: DO NOT use noping! Their software is riddled with TROJANS and they're certified SCAMMERS. Right after I subscribed, they tried to rob me of $3,000 using my credit card info on several stores. Protect yourself and spread the word!

September 16, 2024
Unprompted review
NoPing logo

Reply from NoPing

We apologize for the experience you had. We assure you that our software does not contain any malicious components. The behavior you encountered is a false positive from your antivirus software. We do not hide anything from our users, and all components are designed to ensure the best performance and user experience. If you need any assistance or further clarification, please feel free to reach out to our support team.

Best regards

Rated 1 out of 5 stars

URGENT WARNING

URGENT WARNING: Avoid Noping software at ALL COSTS! They are SCAMMERS of the WORST kind! 😡 Don't fall victim like I did. Use GearUp Booster instead for a reliable experience. Trust me, your time and money are too valuable to waste!

September 17, 2024
Unprompted review
NoPing logo

Reply from NoPing

We apologize for the experience you had. If you need any assistance or further clarification, please feel free to reach out to our support team.

Best regards

Rated 1 out of 5 stars

SCAM!!!

SCAM!!!
They’ve charged $64,9 for 2 years now, and there’s no way of cancellation, i’m a 16 year young boy who works a lot, and this is where my money goes, BIG SCAM. Can’t refund or stop the transactions.

August 27, 2024
Unprompted review
NoPing logo

Reply from NoPing

We’re sorry to hear about your dissatisfaction with the billing process after your trial period.

Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.

As you have contacted us within 7 days of renewing your plan, you are eligible for a full refund.

You have been refunded. It may take a few days for the money to reach the customer's bank account.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Smooth Gameplay

With Noping, my gameplay has become incredibly smooth. The software is easy to use and highly effective in reducing latency. Highly recommend it!

August 24, 2024
Rated 1 out of 5 stars

Getting charged 70$ for 3 years now

Getting charged 70$ for 3 years now, after dozens of attempts to end my subscription through their website and email "support" (responded to me 9 months after i reached out) and they responded with a link to their website which doesnt work! This company is a joke, a scam, and some say its a virus (Antivirus did mark it as a TROJAN). If you sign up for a "7 day free trial" you will never be able to end it. Also my ping doubled while using this. STAY AWAY!

August 25, 2024
Unprompted review
NoPing logo

Reply from NoPing

Hi, we've checked and there's been no active subscription on the email address provided since August last year.

We apologize for the experience you had. We assure you that our software does not contain any malicious components.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Rated 1 out of 5 stars

Literally doesn't work

Tried to make it work. I used it the first time and couldn't tell if it was working so I restarted pc. Then when I tried starting noping again it wouldn't launch. No window would open. I tried to uninstall it and then it asked me a bunch of questions which I COULDN'T skip because you had to click the "validate" button to validate the answers (WHY?). When I tried to answer the questions then it would just say error try to answer in correct tone, answer question correctly, etc (AGAIN WHY? CAN'T I JUST SKIP THE UNINSTALL QUESTIONS). I had to use an external uninstaller to completely uninstall the program without using noping's existing uninstaller.

August 24, 2024
Unprompted review
NoPing logo

Reply from NoPing

We apologize for the experience you had. If you need any assistance or further clarification, please feel free to reach out to our support team.

Best regards

Rated 1 out of 5 stars

Noping is scam

Im a student, with part time job, after trial 7 days, they scam 64.9 usd from me with no inform, i send message to support but no one answers. I cant refund, it's half salary of month. Dont try this app !!!

August 19, 2024
Unprompted review
NoPing logo

Reply from NoPing

We’re sorry to hear about your dissatisfaction with the billing process after your trial period.

You have been refunded, we sent more information to your email.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Rated 1 out of 5 stars

these dudes literally dont let you…

these dudes literally dont let you uninstall
they literally watch your PC to see what response you give, I've been trying to uninstall for 1 hour now and they're giving me a survey I never agreed to with specific answers I cannot get even when being completely honest(edit I finally got the garbage off my PC and it took so long because of a question where they asked me if no ping reduced my ping and I answered "no", they only let me uninstall once I answered "yes" they're literal scammers AND ON TOP OF THAT the guy claiming they installed viruses were RIGHT I did I virus scan and found viruses in a folder called "notification center")

August 17, 2024
Unprompted review
NoPing logo

Reply from NoPing

We apologize for the experience you had. We assure you that our software does not contain any malicious components. The behavior you encountered is a false positive from your antivirus software. Our software includes a Notification Center solely for the purpose of providing updates and notifications related to the software itself. We do not hide anything from our users, and all components are designed to ensure the best performance and user experience. If you need any assistance or further clarification, please feel free to reach out to our support team.

Best regards

Rated 1 out of 5 stars

Very scummy

Very scummy, injects a virus into your pc that shows popups on desktop that are scams, now i have to reset my pc, wouldn't recomend to my worst enemy, also heard that it can charge you an annual subscription if you canceled your trial. The virus is in a folder called "Notification Center" check reddit before installing theres hundreds of people complaining about noping

August 13, 2024
Unprompted review
NoPing logo

Reply from NoPing

We apologize for the experience you had. We assure you that our software does not contain any malicious components. The behavior you encountered is a false positive from your antivirus software. Our software includes a Notification Center solely for the purpose of providing updates and notifications related to the software itself. We do not hide anything from our users, and all components are designed to ensure the best performance and user experience. If you need any assistance or further clarification, please feel free to reach out to our support team.

Best regards

Rated 1 out of 5 stars

scam

scam, I asked for a refund and to remove the subscription from my account after they took my money from my account after the free trial, contacted them through whats app and contacted them again and they don't even respond. I am afraid of it paying again without my consent. Look for another app, this is a scam. I can't even remove my card from the site.

August 23, 2023
Unprompted review
NoPing logo

Reply from NoPing

We’re sorry to hear about your dissatisfaction with the billing process after your trial period.

Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.

We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:

1 - Log in to your account on our website.
2 - Go to the 'Subscriptions' section.
3 - Click on subscription ID you wish to cancel.
4 - Click on the 'Cancel' button.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Rated 1 out of 5 stars

Unresolved Cancellation Issues and Unauthorized Charges

After NoPing issued a refund, the refunded amount appeared to be on hold. Then, an hour ago, the amount was automatically charged again. This is extremely frustrating. Additionally, my NoPing account still shows that I have 363 days remaining on the subscription. How can I retrieve the refunded money that has been recharged without my consent, and what steps should I take to resolve the subscription issue? Please provide immediate assistance to rectify this situation. Thank you.

August 2, 2024
Unprompted review
NoPing logo

Reply from NoPing

Hello, you have been refunded.

We’re sorry to hear about your dissatisfaction with the billing process.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Update:
You already have been refunded like we said before.
It may take a few days for the money to reach the customer's bank account.

Rated 1 out of 5 stars

Charging you after cancellation confirmation, is this a SCAM?

Last year we subscribe to Noping, and after we cancel, we’ve been charged again this year! It’s clearly stated on the account that it was cancelled, then why did they charge again? Under what grounds? scam much, they get your payment details and charge you again even when a cancellation is made.
Also, they do not answer their messages. We contacted them on the same day and it’s been more than a week and no reply.

Do I need to expect a charge next year again? Because it’s cancelled again but Noping will keep charging and not replying to their customers?

I want someone to contact me ASAP and a REFUND IMMEDIATELY!

July 22, 2024
Unprompted review
NoPing logo

Reply from NoPing

Hello, you have been refunded.

We’re sorry to hear about your dissatisfaction with the billing process.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Rated 1 out of 5 stars

They are scammers

I contacted them right after being charged $65. but they did not resolve the issue and responded extremely slow, they even deleted all the support chats asking for a refund. And now they are saying that after 7 days of charging, there will be no refund. They are scammers

July 27, 2024
Unprompted review
NoPing logo

Reply from NoPing

We’re sorry to hear about your dissatisfaction with the billing process after your trial period.

Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.

We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:

1 - Log in to your account on our website.
2 - Go to the 'Subscriptions' section.
3 - Click on subscription ID you wish to cancel.
4 - Click on the 'Cancel' button.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Rated 2 out of 5 stars

charges me 65$ for a purchase that i didn't make

so i made a purchase for 2 weeks of no ping and a couple days later it charges me 65$ for the annul one
i DID NOT MAKE THAT purchase it did lower my ping by 4-8 ping but it charged me a total of 65 dollars that i didn't even do and if you cancel your subscription if takes all your access from noping complete bs

July 22, 2024
Unprompted review
NoPing logo

Reply from NoPing

Hi Shanta, please let us know your email address so we can look into your case.

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