Slow, expensive and the only thing customer service can help you with is apologies. Steer clear of Nordea
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See what reviewers are saying
Best service from Andreas at Nordea! It looks like Andreas knows what exceptional customer service means. It is almost hard to explain in words but he went out of his way understanding our situation a... See more
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Hi Trustpilot, I have one request for you and that is to ask you to see what I am waiting in line 108 to get personal documents from the Bank. Since Friday, I can't withdraw money from their machine... See more
Company replied
- blocks all kinds of transfers above 20000kr, no replies in netbank. You have to call support and wait in line to get this through. Its ridiculous. - You go abroad for a time and use a local sim ca... See more
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Company details
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Nordea - Få hjælp til lån, opsparing, betalingskort, bankkonto, pension, forsikring, ny bank, etc. Bliv Nordea kunde.
Contact info
1.8
Poor
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Exceeded my expectations by far
I went into one of the branches to apply for a bank account, without a Danish passport.
Despite having quite long waiting times for applications like these, Jasmine was so nice to squeeze me in for a meeting on the next day.
I expected to wait for 2 months (as with other banks), but got my account in less than 2 days. I could not be happier with the service and was more than surprised by this pleasant experience.
I cannot recommend Jasmine more and am very happy I became a customer at Nordea.
January 7, 2022
Unprompted review
Reply from Nordea Danmark
Hi Annina
Thank you for this review and the five stars – we truly appreciate your feedback!
And welcome to Nordea – we're glad to have you :-) We always do our best to help so I’m very happy to hear, that you had a good experience. Please don’t hold back, if there’s anything else we can do for you.
Have a great weekend!
Best regards,
Annie
So Grateful to Nordea
I am so grateful to Nordea. Getting a bank account in Denmark is a nightmare if you are an ex-pat -- especially an American one. Nordea finally gave me one after trying for three months (literally) with other banks.
I also want to note how amazingly helpful Lise Drejer was when I needed help with my new account. She chatted with me for nearly an hour, making sure I had signed all the relevant documents and had all the information I needed to make transfers, install the mobile app, and use G Pay. That level of service is very, very rare.
January 5, 2022
Unprompted review
Reply from Nordea Danmark
Hi Kevin
Thank you so much for your great review of us as a bank and specifically my good colleague, Lise!
We always strive to provide the best customer experiences and being the best bank for our customers.
I am so glad to read, that my colleague has provided you with good services, that you are satisfied with. I will make sure to show her your review and the five sparkling stars. I am sure that she will be very happy about it.
Have a wonderful evening 😊
Best regards
Malte
The most wonderful experience ever
Very helpful and friendly, one of the best experience I’ve had for banking in 26 years in Denmark. They helped me through a lot of stuff that I couldn’t do by myself and they were so friendly, and as I said this is one of the best experience I’ve ever had
December 24, 2021
Reply from Nordea Danmark
Hey Kazi
Thank you so much for your review and the five stars!
We go to work every day to serve our customers in the best way possible and therefore it makes me so glad to read your kind words. I promised to thank you many times from my colleague and wish you once again a very pleasant day 😊
I wish you a lovely holiday and new years season!
Best regards,
Anders
Quick and efficient help
Following a complaint I posted here, I am happy to say Jakob and Mathias from the bank responded within a few hours and my issue was rectified. I am quite happy with how the issue was handled i.e. I received good communication on several platforms which enabled me to send through the documentation the bank needed. My account was unfrozen within the day. Thank you , Nordea!
December 22, 2021
Unprompted review
Reply from Nordea Danmark
Hello Patience
Thank you so much for taking you time to write back to us! I am very glad to read that my good colleagues Jakob and Mathias were able to help you so fast 😊 We always strive to be the best bank for our customers, so that you write that you are happy with the overall experience and communication with us, is all we could wish for this Christmas 🌲
Happy holidays!
Kind regards
Anna
Anette Norregaard is the BEST
Hello! I am totally satisfied with all the services that Nordea Bank has offered me through Mrs. Anette Norregaard to which I requested the services of Nordea Bank
December 13, 2021
Unprompted review
Reply from Nordea Danmark
Hi Florin
Thanks for your great review of us as a bank and specifically my colleague Anette.
I’m so glad to read, that my colleague has provided you with good services, that you are satisfied with. I will make sure to send the review to her – and I am sure that she will be happy about it!
Have a lovely evening.
Kind regards
Morten
I wanted to move to Nordea
I wanted to move to Nordea, after completing the application, I had three calls from Nordea, very unpleasant, even discouraging, I received the answer that they are very busy and will respond, two months have passed and no one has responded, I do not understand what the problem is, I have been living for 8 years, and for 8 years I have money to my account without any interruption, apparently my money and I, as a new customer, stink for Nordea
Thank you for your quick reply, but you have so many bad opinions and dissatisfied customers that I will not trust you my money, because I know that the negative comments are true and I will warn my friends against your bank.
December 10, 2021
Unprompted review
Reply from Nordea Danmark
Hi Pawel
Thank you for reaching out.
We always strive to give the best experiences, whether you are a customer or not. Therefore, it makes me sad to read your review. We never want to be unpleasant to speak with.
I am not able to comment on personal matters here because of confidentiality. However I would love to speak with you to get your feedback. We always want to improve. I also hope that we will be able to change your impression of us. I am sending you a link, that I hope you will fill out with your contact information.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Then one of my sweet colleagues or I will contact you as soon as possible.
I hope to hear from you.
Best regards
Caroline
_________________
Hi again Pawel
Thank you for your response. I’m sorry about, that we didn’t get the chance to show what kind of customer service we can provide. I wish you all the best, and if you change your mind you are always welcome to contact us again.
Have a nice weekend.
Kind regards
Line
Reply from Nordea Danmark
Hi Damian
Thank you for the wonderful review – we truly appreciate it😊
We always strive to deliver the best possible service, so I am thrilled to hear that you have experienced just that!
Have an exceptional day 😊
Best regards, Mathias
To my adviser Murat Tupoz . I am very happy with my advisor. He help me a lot. He is good person about his service. He help me properly. I wish to him for success
My advisor is very good person. He help me every thing is very perfectly. He is very responsible officers from Nordea. I am very great full to him and Nordea. I wish to him for success.
November 30, 2021
Reply from Nordea Danmark
Hi Habibur
I’m glad you reached out.
Thank you so much for your very sweet review. We strive to give the best customer experiences every day and therefore I am very happy to read that you have had a great experience with my colleague Murat.
I will give your kind words to him – I’m sure they will make him smile.
I am curious to know what we can do to get 5 stars from you. If you have any feedback you can give it to us in this link:
https://www.nordea.dk/privat/ris-ros-klager.html
Have a great day.
Best regards
Caroline
Reply from Nordea Danmark
Hi Melisa
Thank you for the wonderful review 😊
We believe that being patient is a key part of understanding and helping our customers in the best possible way. I am glad to hear that you experienced this patience – and that the help you needed was delivered in a fast and effective manner!
We always appreciate when our customers take the time to share their experiences 😊
Have a wonderful day!
Best regards
Mathias
Talking with Yusuf is always very…
Talking with Yusuf is always very enlightening. He is very clear and upfront.
November 24, 2021
Unprompted review
Reply from Nordea Danmark
Hi Vale
Thank you for reaching out and for your great feedback! ⭐
I am glad to read about your impression and your praise to Yusuf. I will make sure he gets the five stars and your nice words. We always appreciate when our customers share experiences and opinions.
Have a nice day 😊
Best regards
Julie
They don't care about the customer
I have been a customer of Nordea for 5 years now and I have been completely disappointed by their old and rigid banking systems.
First of all, I have recently changed my company from IvS to ApS, and I informed them about the matter. I called the Business call center 6 times and the people on phone were telling me I don't have to pay anything. After, the people from Glostrup branch, my company's branch, were calling me and telling that I have to pay again 4800DKK for the setup fees for my business account.
One of my friends had changed his company too, and he didn't pay anything to Nordea for the changes. Only the people from Glostrup branch are trying to charge me, none of the other branches asked me money for the change.
Secondly, I asked them to provide me our business agreement and none of the people from the customer service could do it. One of them even lied to me, that he is going to send it to me 5 minutes after I close the chat.
Thirdly, I asked them to open me an investment account for my company. 2 persons called me regarding this, and they didn't know what I need in order to do so. So I had 3 phone calls and waited 5 days to get one simple answer.
The fees are just ridiculous for receiving and sending international transfers in the 21st century, 50dkk per transaction plus the conversion fees if you receive a different currency. (I am not complaining, I pay bigger Gas Fees on ETH, but at least you get money faster and no conversion fees.) While other banks like Revolut (I know, Revolut is not a bank, they have a different operational license than Nordea), have 10 free international transfers and 25dkk per transfer, for almost the same monthly price.
Also they don't have any cashback or any promotions for the business customers, unless you are a whale. 🐳
Lastly, I asked the Glostrup branch to change my branch to one from Copenhagen where I live because I have no relation with that branch. They said it's not possible, and he gave me some bs reasons why he will not change the branch. Just like he was the customer.
November 5, 2021
Unprompted review
Reply from Nordea Danmark
Dear Andi.
I am glad that you are writing to us, as it gives me the opportunity to comment on your review.
Regarding the international transfers, it is free to transfer Euros to EU-countries. If you transfer in other currencies or to a country outside EU the price is 50 kr.
Having said that I am sorry to read that this is the feeling you are left with. I am not allowed to comment on personal matters here on Trustpilot. If you could please fill the contact form below, we will be more than glad to contact you about your change of company type, business agreement and the investment account.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I wish you a nice weekend.
Best regards
Victor
I had a chat with Kristian
I had a chat with Kristian, very productive, very helpful. That is unfortunately the rare case in Nordea and that’s why I wanted to mention him and express my gratitude.
October 22, 2021
Reply from Nordea Danmark
Dear Olga
Thank you for great review⭐. I’m so glad to read that you’re pleased with the service Kristian provided you. I’ll make sure to share your feedback with him. We’ll do our very best to make sure that this is the service you can expect next time you’re contacting us.
We always try to be better than yesterday and therefore we love feedback, so please don’t hesitate to reach out any other time. 😊
Best regards
Victor
bad service until Mads Badino helped
For a week, I struggled to get Nordea to recognise the capital needed to start my private limited in Denmark (Aps). I was given misleading advice and did not get any answers when I wrote.
It was only when I reached the employee called Mads Badino that things started to move. This review does NOT concern Mads Badino. Mads is a 10/10 employee and tremendously helpful. He worked over hours and called everybody he could in Nordea to fix the problem. After many frustrating hours and days, Mads was my hero.
October 22, 2021
Unprompted review
Reply from Nordea Danmark
Hello Martin
Thanks for reaching out to us. I am sorry to read about your first experience, but it warms my Nordea heart that my colleague Mads has been a great help to you afterwards.
In Nordea, we strive towards being a trustworthy and competent partner for our customers. I will therefore act on your feedback, to make sure that we learn from it. Also, I will send a big high-five for Mads as he has been a real hero for you and I am sure that he will appreciate your kind words.
Have a lovely weekend.
Kind regards,
Morten
Nodea.dk ignores complaints
I have complained many times to Nodea.dk because they keep sending me digital post even though they are fully aware that I have no online account and that I cannot open it as they have never sent me a nemid.
Also they keep sending me statements for interest where the statement is more expensive than the interest and they have also failed to respond to this complaint. And they failed to properly deal with my compaint about an investment where I lost an incredible lot of money and their bank manager admitted that he would not have invested in it although it was their own product but said it was not unreasonable that their bank adviser said it was quite safe to invest all my savings which I had been saving up 30 years. I lost about £20000.
Also they have not properly dealt with my mother's PPI and they still owe me compensation for that.
October 21, 2021
Unprompted review
Reply from Nordea Danmark
Hi Alexandra
I’m glad you’re reaching out – we should of course have a further look at this case.
I am not able to comment on personal matters here because of confidentiality. I would however like to speak to you about your experience so we can have a closer look at your issue. I am sending you a link, that I hope you will fill out with your contact information. When we receive it, me or one of my sweet colleagues will contact you.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I hope to hear from you.
Best regards
Caroline
This is more of a question than it is…
This is more of a question than it is of anything else.
Is your branch in London able to accept account applications within branch for account openings?
Lastly, is anybody staffing the phone lines there? Tried calling the telephone number listed for your branch at the Barbican and nobody answered.
I've given you a 5 star review anyway
October 21, 2021
Unprompted review
Reply from Nordea Danmark
Hi
Thank you for reaching out.
Our office in London provides accounts and banking services for Nordic corporate customers only. This means that it is not possible to open an account directly in London but you have to open an account with either Nordea Denmark, Sweden, Norway or Finland.
If you want to ask Nordea Denmark any questions you are more than welcome to contact us on +45 70 33 33 33 and we will do our best to help you.
Have a great day.
Best regards
Caroline
Thank you for your services!!
I gave it 5 stars because I really liked the address and honesty of these people.it would be great for everyone who works with a lot of people to behave just as well because I know this is not so easy.I was served and informed in great detail and very explicitly.
October 20, 2021
Reply from Nordea Danmark
Hi Vadim
Thank you very much for the 5 stars and your fantastic review – we really appreciate it.
We strive to give the best customer service every day and therefore it makes me extremely happy to read about your experience.
I hope you have a great day.
Best regards
Caroline
Bad experience about my business…
Bad experience about my business account in Nordea
I already have private account in Nordea I ask for to open business account in Nordea I had applied 2 times
They waited to me more than a month and said No
I ask them what is the wrong with my application
They didn't even tell me what's wrong with my application.
Feel soo disappointed 😥
Bad experience
October 13, 2021
Unprompted review
Reply from Nordea Danmark
Hi!
Thank you for reaching out to us. I'm sorry to read about your experience, and I'd like to hear more about your inquiry. We can't comment on personal cases via Trustpilot.
Generally speaking, we always review and go through our customers applications and judge them based on several factors - we're not always able to elaborate on a general review, but if you want us to have a chat about the experience, the following is for you.
You can send us your contact information via the link below, and choose an appropriate timeslot for us to call you.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Best regards,
Daniel
Bad service
Bad service. I called them and waited for 25 minutes. No one answered.
I cannot transfer money, because they asked some question before, I didn't answer.
October 11, 2021
Unprompted review
Reply from Nordea Danmark
Hi Sheikh
Thank you for reaching out to us via Trustpilot. I'm of course sorry to hear about your experience, as we're striving to deliver the best experience to our customers. I unfortunately cannot speak to the nature of your case, but would like to hear more about what happened.
If you want, you can send us your contact information via the link below. You can also choose what time you would be available, and I hope to hear from you.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Take care.
Best regards, Daniel
Everytime I had a problem with some…
Everytime I had a problem with some payments - both for ordering payment approval (I couldn't receive sms with confirmation for some reason so I had to call support) and payment decline; or with cancelling subscriptions the response and support I received has been always top notch.
Nothing like "I will forward this call to somebody else", you guys are solving problems straight ahead with also a top attitude. No matter how simple the problem is, the response from you is always warm and full of information so I know better next time.
Shout-out to Frederik Torb who just solved my problem (I wanted to cancel one payment) within seconds, informed me when I'll receive money back so I won't worry unnecessarily that I still have money "locked-in".
October 1, 2021
Unprompted review
Reply from Nordea Danmark
Hi Piotr
What an exceptional review!
Thank you so much for the five stars and your wonderful feedback – we truly appreciate it 😊
We always strive to help our customers with as much as we possibly can. Nothing is too simple and every single question matter to us. I am thrilled that you share this experience 😊
I will personally reach out to my dear colleague Frederik and give him the feedback and shout-out. I am certain that he will appreciate that very much!
Have a great weekend
Best regards
Mathias
Ajsela Gagula - the most helpful and competent Nordea worker!
Ajsela Gagula solved a problem that I was having for over 2 months with Nordea (and she only took 30 minutes to listen, understand, and come up with a solution).
I've been a Nordea customer for almost 10 years now, but for the past 2 months I've honestly thought of changing the bank.
Due to some stupid policies that they have in place I was unable to access my account anymore and I felt that they didn't treat my problem as urgent.
Thanks God I came across Ajsela Gagula, a very sweet and competent worker who came with solutions to my problem instead of coming with other problems to it.
I didn't care about listening to their policies again. I cared about my problem being fixed. And she did exactly that.
Nordea, you were saved by Ajsela this time. Don't make the mistake to ever let this woman leave the company.
Thank you Ajsela Gagula!
September 30, 2021
Unprompted review
Reply from Nordea Danmark
Hallo
Thank you so much for taking your time to write us your feedback!
First of all, I want to thank you for being a customer at Nordea for almost 10 years.
I am very happy to read that you are pleased with the experience you had with my sweet and competent colleague Ajsela, and that she came up with a good and fast solution while you felt listened to and understood.
Due to the GDPR-regulations that we must follow here on Trustpilot, I am not able to comment on your specific case. However, we always work hard to give all our customers the best experiences and your feedback gives us the possibility to become even better.
I want you to know that I hear you and understand your frustrations and that's exactly why I'm so glad to read your words of praise. I will quickly send your kind words to Ajsela, and I am sure that it will bring a big smile on her lips.
Best regards
Anna
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