Slow, expensive and the only thing customer service can help you with is apologies. Steer clear of Nordea
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See what reviewers are saying
Best service from Andreas at Nordea! It looks like Andreas knows what exceptional customer service means. It is almost hard to explain in words but he went out of his way understanding our situation a... See more
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Hi Trustpilot, I have one request for you and that is to ask you to see what I am waiting in line 108 to get personal documents from the Bank. Since Friday, I can't withdraw money from their machine... See more
Company replied
- blocks all kinds of transfers above 20000kr, no replies in netbank. You have to call support and wait in line to get this through. Its ridiculous. - You go abroad for a time and use a local sim ca... See more
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Company details
Information provided by various external sources
Nordea - Få hjælp til lån, opsparing, betalingskort, bankkonto, pension, forsikring, ny bank, etc. Bliv Nordea kunde.
Contact info
1.8
Poor
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I started my own business in transport…
I started my own business in transport with great partenership and strong business plan. Being a loyal and satisfied customer for nordea for more than 5 years, i decided to open a business account as a request and recomendation from one of my partners. After 2 weeks of waiting i decided to call the branch ( 4days official waiting time).The request was canceled for any reason. If any internal policy is applied for future customers, please update the requirements on the website instead of wasting time for your customers.
March 25, 2022
Unprompted review
Reply from Nordea Danmark
Hi Florin
Thank you for reviewing our page, although I'm sorry to read it. We strive to provide the best support and customer service to our customers, and in the cases where we are unable to, we hope to clarify and make sure, that our customers are clear on why.
If you feel like the explanation given needs to be elaborated, we'll be more than happy to look into your case with you. If you follow the link down below and provide us with your contact info, we'll get in touch.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I hope to hear from you.
Best regards,
Daniel
Heartless Dismissive Thieves.
Heartless Dismissive Thieves.
Only good for money launders.
March 18, 2022
Unprompted review
Reply from Nordea Danmark
Hi,
Thanks for reaching out to us, as it gives me the opportunity to further elaborate on the fact that we under no circumstances accept money laundering or any other financial crime.
We take our share of responsibility to society and our customers seriously, and have built strong defences to make sure, that our products and services are not used for unlawful purposes.
We have invested heavily to ensure we have the right people and effective tools to support our commitment to protect our customers and society from financial crime.
With that being said, I am also sorry to read that you see us as heartless dismissive thieves, which is definitely not the impression we want our customers to have. Every day we work hard to ensure that our customers have great experiences.
Have a lovely day.
Kind regards
Morten
Stay away
Stay away. They don't care about their customers. Advisor answers after few days or weeks. There is no way to change him, as they say everyone is doing their job well, when it's completely no true. Just waste of time trying to find out something. Everyone says something else.
March 14, 2022
Unprompted review
Reply from Nordea Danmark
Hi Marcin
Thank you for reaching out.
We always strive to give the best customer experiences and to be consistent when our customers contact us. Therefore, I am sorry to read that it is not your impression.
Our customers feedback and wishes are essential for our improvement and therefore we always encourage our customers to share their opinions with us.
Down below I will add a link that I hope you will fill out with your contact information.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Then one of my colleagues or I will call you. That way we will be able to hear more about your experience and get your feedback.
I hope to hear from you.
Best regards
Caroline
Racist bank - do not recommend for foreigners in DK
Hello,
I know several kinds of banks - private, agricultural, national, and a couple more - but today I learned that there is also a RACIST bank = Nordea.
As an EU citizen that recently moved to DK (and already has a pretty good middle-class job), in order to be an honest taxpayer I needed to set up a bank account to get my salary and pay my taxes.
So I went to Nordea, thinking that setting up a bank account is as easy as in Poland.
Unfortunately not.
The bank clerk told me that "Nordea makes it incredibly difficult for foreigners to open a bank account. I can apply, but she will not guarantee if I can open it since I'm not Danish. The process will last for up to 2 months, so it's better that I go to competition".
From her words and reaction, I could feel that she was ashamed because of the organization's "work code" that she has to follow.
Banks are entities of trust and are there for people. I don't know who do you serve, but hopefully no one in the coming future.
Shameful - it's 2022 and it's just a bank account.
March 14, 2022
Unprompted review
Reply from Nordea Danmark
Hi,
Thank you for reaching out.
Some of our purposes and values are to be diverse and inclusive towards our customers, colleagues and society. Those seem to not be reflected in your impression of us, which I’m sorry to read. This is definitely not the impression we want our customers to have and if that is the impression we have given you, I apologize for that.
In regards to opening an account as a foreign customer, the requirements can make the process a bit more difficult. We need adequate information on all our customers before we can open an account with us. We need, among other things, documentation of who the new customer is, via for example ID. Furthermore we need to know how our customers intend to use the bank and the different products that they will need. This is only some of the information that we require. For our customers who have Nemid, Danish driver’s license or passport and the yellow ‘sygesikringskort’ are able to apply directly on our website. Our future customers who do not have that option, can come visit us in our branches - and the manual labour and high demand might result in longer processing.
I would love to hear more about your experience and your feedback. Therefore, I will send you a link, that I hope you will fill out with your contact information.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Then I or one of my colleagues will contact you.
Best regards
Caroline
What a service!!
What a service!!
11 years that I moved to Nordea and many times I have thought about changing banks. Never heard anything from them! They never reached out to talk about their product, advises or plans for the futur. Some of the employee felt like they were even having some prejudice. Until last month I have met my new adviser and WOW! He assisted me through different task, gave advise and help prepare some futur plans! Dont get me wrong because that is probably what an adviser should do. But havnt see this in 11years in nordea! So thanks to my advisor for the great service and hope you guys gets him or someone as serviceminded as my advisor!
Super happy to be there now!
March 10, 2022
Unprompted review
Reply from Nordea Danmark
Hey Adrien
Thank you so much for your review!
I am so glad to read your kind words and I am sure that my colleague will be just as excited when he/she gets this.
I wish you a lovely weekend 😊
Best regards,
Anders
Horrible customer service and not very clear product description
First of, by calling the customer service to inquire about a charge, and a related product, the service agent did not know any information and were not very eager to help either. She promised a callback from a branch. The person who called me from the branch rudely told me that he has already informed me regarding the product 2 years ago. While I was trying to explain that my accounts have changed since the last time, he kept repeating the same information. When I tried to understand and asked him to show me exactly where the specific information about the product is he gave me an explanation I could not find anywhere.
Throughout the process, at no point did I feel valued or taken care of, and it really makes me wonder why I'm still banking at Nordea.
March 3, 2022
Unprompted review
Reply from Nordea Danmark
Hi Barney
Thank you for reviewing and describing your experience with us – I’m of course sad to see, that we could’ve done better. We can’t write or comment on personal cases on Trustpilot, but I’ve written you a mail in your Netbank, so that you can get back us, should you have questions or follow-up feedback.
I can understand from my colleagues that the issue mentioned has been a repeat-inquiry, and I’d like to help you answer any questions or provide feedback, in case you need it.
I hope we can live up to your expectations in the future.
Best regards,
Daniel
They just blocked my account without any warning
They just blocked my account, and I can't even pay for my rent! And other loans, memberships, and just in general, I can't use my card! That's very frustrating that I have to ask my friends and family to pay for me. I get that you have some ''technical issues'', but it has been days!
March 2, 2022
Unprompted review
Reply from Nordea Danmark
Hey Lulia
Thank you for reaching out!
It is correct that we have had some technical difficulties the last few days, which we have worked very intense to solve. Most of it is resolved by now and therefore you should once again be able to log into your account. I am very sorry for the inconvenience!
If you are still experiencing issues, please give us a call at +4570333333!
Have a great evening!
Best regards
Anders
Very poor customer service at Nordea…
Very poor customer service at Nordea Erhverv. They have blocked our company's bank account without any warning (because they claimed they needed more information about the owners of the company, which was actually already provided by us to them over a year ago). This caused many issues for our company. Solving this was a pain, customer service doesn't do their job, they are doing mistakes and there is not responsive person for that. Responsive rate 1/5, almost impossible to reach the right person by phone or email.
March 1, 2022
Unprompted review
Reply from Nordea Danmark
Hi Tomas
Thank you for reaching out to us here on Trustpilot – we truly appreciate your feedback!
I can’t comment on individual matters here on Trustpilot, but in general, we never block anyone’s account without contacting them several times in advance and we only do it as a last resort. However, I’m very sorry to hear that you didn’t have a good experience with our customer service, and if you want to, I’ll make sure that we’ll take another look at your situation. If you fill out your information in the link below, we’ll contact you directly.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I hope to hear from you!
Best regards,
Annie
Reply from Nordea Danmark
Hi Niels
I'm sorry to read about your view of our services and digital platforms. We pour a lot of time and energy into developing our products, and highly regard our customers feedback.
If you have any issues with our digital services, my colleagues are available at +45 70 33 33 33 round the clock. If you have any feedback to our developers, you can always use the appropriate feedback-functions through our apps.
I hope to hear from you, if you have any additional comments to your review.
Best regards,
Daniel
Most ridicules bank in the world
Most ridiculous bank in the world. They have no service. They do not reply to messages or mail on their App or wedsite-bank. And defiantly no personal service, whatsoever, where you are in close contact with one bank adviser. And if you have more than 100.000 DKK in the bank account you have to pay Negative interest.! Where other international bank brands, give you a free bank account if you have more than 150.000 DKK in the account. It is like opposite logic. (and by the way, Nordea has forbidden their staff to hold bitcoins. What an insult to human rights it is. )
February 21, 2022
Unprompted review
Reply from Nordea Danmark
Hi
Thank you for reaching out.
We strive to give the best customer experiences every day and therefore I am sorry to read your review. There is no doubt, that if we promise to get back to you we must do that. I apologize if that hasn’t happened.
It is correct that because of the historic low interest rate we have been compelled to introduce negative interest rates to maintain an healthy business. It is unfortunately costly for us to place cash with Nationalbanken. Luckily most of our customers do not have a more than 100.000 on their accounts, but we completely understand that it is frustrating if you have to pay the negative interest rate. However we would love to have a talk with all our customers about alternative solutions to avoid the negative interest rate.
I am not able to comment on personal matters here because of confidentiality. I would, however, love to speak to you about your experience. Therefore I am sending you a link, that I hope you will fill out with your contact information.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Then one of my colleagues or I will contact you.
Best regards
Caroline
Best bank ever
I am very grateful for the service I've been given at Nordea. Helle at the Lyngby branch was awesome and helpful. I am really happy that I chose Nordea.
February 18, 2022
Unprompted review
Reply from Nordea Danmark
Hi Csilla
Thanks a lot for your kind feedback and the lovely five stars.
It warms my Nordea heart on an otherwise cold and windy day. Every single day we strive to give our customers the best customer experience, so it is fantastic that Helle from our Lyngby branch has delivered a service worth the five stars.
I will pass on your feedback straight to Helle, which I am sure she will appreciate your kind words.
Have a lovely weekend.
Kind regards
Morten
Nordea Grenna
Great service, quick to find solutions. Provides quick answers and advices!
Good bank!
Rådgiver Rasmus always answers questions quickly and argumentatively.
February 16, 2022
Unprompted review
Reply from Nordea Danmark
Hi Raimonda
Thank you very much for taking the time to review us – we truly appreciate your feedback!
We work hard every day to help our customers, so I’m very happy that’s also your experience. I’ll make sure to forward your kind words to my colleague, Rasmus, and I’m absolutely certain that he will appreciate it as well.
Have a nice day!
Best regards,
Annie
Incredibly rude receptionist however a helpful service person.
Visited the Nordea branch on Vesterbrogade and received incredibly rude and condescending service from the receptionist for asking to set up an account. Was then redirected to a kind service person who helped. However, they had a 3 month waiting list to open an account rendering the visit not helpful.
Would not recommend.
February 15, 2022
Unprompted review
Reply from Nordea Danmark
Hello Archie.
Thank you for sharing your experience with us – we always listen to our customers’ feedback. I’m sorry to read about your experience, since it’s not how we want to interact with our customers.
Therefore, I would like to hear more about your experience. Unfortunately, I cannot discuss personal cases on Trustpilot. Hence, I hope you will fill out the contact link below – then I will contact you directly:
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I hope to hear from you.
Kind regards
Jakob
The worst service ever
The worst service ever . I’m 8 years in this bank and they don’t do anything good to help you . Soon I will change bank.
I don’t recommend at all
February 14, 2022
Unprompted review
Reply from Nordea Danmark
Hello Dimitrios
First of all, thank you for reaching out to us.
However, I am very sorry to read about your experience with us. What you describe is definitely not the feeling we want you to be left with. We always strive to provide the best service possible for all our customers.
Due to our confidentiality, I am not able to comment on personal cases her on Trustpilot. If you fill out your information in the link below, I will make sure that we contact you, so we can hear about your experience and learn from it.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I sincerely hope to hear back from you.
Kind regards
Anna
___________________________________________
Hi Dimitrios
Thank you again for reaching out to us. I can understand from my colleague, your advisor, that you had a talk about the situation and feedback. I'm happy to hear that you came to a resolution and will continue the talk at your meeting.
I hope to hear from you in case of any questions.
Best regards,
Daniel
I have been advised for Nordea bank…
I have been advised for Nordea bank from a friend who opened an account there. Actually, the recomendation was proven to not be good, or it depense on the person that serves you. Specifically, they wanted to charge me for openening an account for 1000dkk, which was not the case for my friend that opened the account a month ago. I do not understand this selectivity/discrimination. Reading on their website, there is nothing mentioned for starting fee from what i found. On one hand they need custmers, on the other hand they charge for being a customer a starting fee. Is like going to buy cigarettes, and the sales man charges you also for 2 minutes he spent to sell you cigarettes.
Also, the man behind the desk looked like not very confindent on his job.
Calling them on the phone to ask specifically for this charge, the man behind the phone was supportin that you pay for the time they spent for opening the account, but it looked that this is not a roule for starting fee, is just that the man behind the desk judged it that he can charge you. No one sayes that there is a fixed startin fee.
I have lived in 4 countries and is actually the first time I face this kind of thing. This is a behavior of stealing, cheap ones.
The most funny part is that they want to charge you for 1000dkk, and you get your account in 6 weeks.
Stay away from those thieves
February 14, 2022
Unprompted review
Reply from Nordea Danmark
Hi Nik
Thank you for reaching out, although I'm sorry to read your review of us. We strive for a positive experience and the best service for our customers, new and old, and I'm sure we can do better.
I can't recognize the charge you're mentioning, neither for our residential nor international customers, and I'd like to look more into your case. I'd also like to hear more about the experience you've described. We can't write about or comment on personal cases via Trustpilot, but if you send us your personal contact info via the link below, we can get in touch.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I hope to hear from you.
Best regards,
Daniel
_____________________
Hi again,
I can understand, that you’ve been in contact with my colleague, Morten.
We appreciate you taking the time to give us the feedback, because we always strive to become even better.
I wish you all the best.
Kind regards,
Line
Very disappointed
I have been a Nordea customer for 5 years. Everything was fine until I moved abroad. Two months after leaving, I accepted a job position in Denmark and therefore I decided to keep my Nordea account. I was requested twice to provide a picture of my passport, a proof of address abroad and a self-certification. I provided these documents twice, as requested. One week before my return to Denmark I noticed that my access to my account and card was restricted. I called Nordea several times and they told me I would be soon contacted to resolve this issue. One week went by and I had to re-schedule my return to Denmark because, how am I supposed to move to another country if I do not have any access to money? I then contacted them again and I was promised that they would work hard and do as much as they could to fix my problem. They did not. I will be returning to Denmark in a few days and my problem is still not solved and this time I cannot re-schedule, so I am starting to feel very stressed about this situation. I understand that for security reasons it is necessary sometimes to freeze accounts and restrict access, but in this case I provided ALL the documentation TWICE and I was completely ignored, so it was not my fault. I really lost my trust in Nordea and I am very disappointed about this situation.
February 5, 2022
Unprompted review
Reply from Nordea Danmark
Hi,
Thank you for reaching out to us.
First of all, I am very sorry to read about your experience with us. This is not the way we want anyone to feel after they have been in contact with us.
Unfortunately, I cannot comment any further on your personal case here due to confidentiality, but I would like to get in touch with you. Therefore, I am sending you a link, that I hope you will fill out with your contact information, so we can get in touch.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
After you've provided your information one of my sweet colleagues or I will contact you as soon as possible.
I hope to hear from you.
Best regards,
Line
__________________________
Hello again!
Thank you for a pleasant conversation!
And once again thank you for reaching out to us here – I’m glad that we could straighten out this matter.
Have a nice day!
Best regards,
Annie
Excellent Service
I am writing to thank you for the quality of service provided by Nordea. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated in handling our loan application
No wonder why my colleagues recommended Nordea for applying a housing loan. The moment I applied for the loan, my request was picked up by Mustafa Kandemir and loan application was processed within one day.
Next day I have received the approval certificate for the loan from Nordea. I am extremely satisfied with my interaction with Nordea specifically the way Mustafa picked up my application and explained all the details by spending time with me clarifying my queries.
I am excited and looking forward to working with Nordea for my loan disbursement untill all the legal formalities are completed
I am very appreciative of your assistance and am looking forward to continuing to work together.
Thank You,
Vinay
February 1, 2022
Unprompted review
Reply from Nordea Danmark
Hi!
Thank you for your great review of us as a bank and specifically my good colleague, Mustafa. We always appreciate when our customers take the time to share their experiences.
We always strive to provide the best customer experiences and being the best bank for our customers, so I’m very glad to read that you’re pleased with the service he provided you. I’ll make sure to share your feedback with him – and I’m sure that he will be happy about it.
Please don’t hesitate to reach out any other time.
Have a wonderful evening 😊
Best regards,
Malte
it is a very bad bank
January 31, 2022
Unprompted review
Reply from Nordea Danmark
Hi Gabi
Thank you for writing us.
We commit ourselves to give the best customer services every day, therefore it upsets me to read your review.
I would love to get in touch with you to hear more about your experience – that way we can get better. I will send you a link, that I hope you will fill out with your contact information:
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Then one of my sweet colleagues or I will give you a call
Best regards
Caroline
Incredibly bad customer service
I'm amazed by the incredibly bad quality of this bank's customer service! They talk to you like you are disturbing them! Also, it seems they have a poor organization, they have a very bad sense of responsibility.
On top of that, they made me wait 7 weeks "to get my bank account and credit card" and after that time they called saying it would take another month.
There is no way I'm going to wait a month to get my bank account with them. I rather wait another month with a better bank which I believe will be easy to find.
January 28, 2022
Unprompted review
Reply from Nordea Danmark
Hey Ana.
First of all, I am very sorry to read about your experience with us. This is not at all the way we want anyone to feel when they are in contact with us - no matter if it is with our contact center or when visiting one of our branches.
Unfortunately, I cannot comment any further on your personal case here, but i will try to leave a short comment on your review in more general terms.
When creating a new account with us, customers usually register online through nordea.dk. However, this cannot be done without a danish passport and therefore we need to do at the branch. This different method combined with a lot of applicants, unfortunately causes some waiting time, which we are sorry for.
If you would like us to look at your case again, you are always more than welcome to contact us through +4570333333. Either way, I would also like to thank you for writing your review as it gives us a chance to do better.
I hope that you will be satisfied with your new bank.
Have a good weekend!
Best regards
Anders
Reply from Nordea Danmark
Hi Kenneth
Thank you so much for this review and the five stars – we truly appreciate it.
I’m glad to read that you had a great talk with my good colleague, Yusuf 😀
I will immediately forward your review to him so he can see that you found it very helpful.
Have a wonderful weekend!
Best regards,
Malte
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