initially there was a delay in confirmation, but when i inquired, i got a reply in a few days, and the items were shipped shortly. If it had been urgent I may have been slightly displeased but in fact... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I place an order 3 weeks ago and it still hasn’t been shipped. That’s simply bad by any standards. Customer care is responsive and keeps saying the order is being processed…but after a week of saying... See more
Company replied
Quick and easy shipping. Got an excellent price on three lamps. Would definitely purchase something else from Nordic Nest DK again.
The comments to this site are a unfair, I had a great experience, got item on a low price and were delivered one in time the other with a few days delay but both in great condition. Will continue to u... See more
4.4
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service communication is not…
Customer service communication is not great. Not possible to reach by phone, waited 2 hours on the line in total.
The email communication is unsuccessful,were not able to sent a simple invoice / any confirmation of the purchase. The order was just sent, without any papers, nothing via email either and customer service was not able to help after multiple interactions.. it should not be this difficult to communicate with the internet shop
August 7, 2023
Reply from Nordic Nest DK
Dear customer, thank you for your feedback.
I of course would like to apologize for the service you have received, of course you should be able to expect better and I will contact you so that you can have the document that you wanted.
Have a nice day!
Best regards,
Nordicnest
good communication, reliable shipping
initially there was a delay in confirmation, but when i inquired, i got a reply in a few days, and the items were shipped shortly. If it had been urgent I may have been slightly displeased but in fact the prompt reply and the general handling was very pleasant. shipment arrived shortly after, in very good condition, and the product is exactly as it seems from the pictures/description. nice touches on the packaging. I have ordered from here several times already and have overall a very good impression.
July 4, 2023
Favourite site!
Fantastic site & easy to use. Excellent range - I can always find what I want. Prices are very competitive. Service is fast and the items are always packed well.
May 14, 2023
Wonderful customer service from Matilda.
May 3, 2023
God kvalitet og hurtig levering 👍🏻
May 11, 2023
Fin service.
May 8, 2023
Found them reliable and easy.
Found them reliable and easy.
Got the package on time and are happy with the little cat minut-counter I bought.
May 7, 2023
Prompt friendly service
April 24, 2023
Reply from Nordic Nest DK
Hej, stort tack för ditt omdöme.
Vi är ledsna att vi inte lyckades nå upp till dina förväntningar på leveranstid för din order som innehöll beställningsvaror. Vi försöker till varje pris att undvika förseningar och jag är ledsen att vi inte lyckats med detta.
Tveka inte att höra av dig till vår kundservice om det finns något mer som vi kan göra för att förbättra din köpupplevelse hos oss denna gång.
Önskar dig en fortsatt fin dag!
Vänliga hälsningar,
Nordic Nest
Quality and Service I can trust…
My first order with Nordic Nest went very will, delivering a quality made bar cart, well packaged and within the expected delivery time. I then placed a second order for candle holders and accessories in April and it too arrived as promised and quickly. I now feel comfortable trusting that I will receive excellent products as advertised and plan to continue ordering from Nordic Nest.
April 10, 2023
Nemme at handle hos og hurtig levering😊
April 3, 2023
It's not ok that i have to call in…
It's not ok that i have to call in several times to get my refund bk and to my suprise the lady writes an email that i can have all the money bk as it was there fault.
But that is a LIE as i have to get bk the money bk because i refunded the products.
I'm never purchasing from here again and i don't recommend Nordic Nest.
March 31, 2023
Unprompted review
Reply from Nordic Nest DK
Hej, stort tack för ditt omdöme.
Vi ber verkligen om ursäkt att vi denna gång inte lyckats leva upp till förväntningarna gällande din köpupplevelse. Detta är såklart vår främsta prioritet att du som kund känner dig nöjd och vi vill gärna se till så att vi har gjort allt vi kunnat för dig i detta läge.
Jag kan se att du inte kopplat ditt ordernummer till din recension, du kan gärna återkoppla till oss med detta eller så kan du höra av dig till vår kundservice om det finns något mer som vi kan göra för att förbättra din köpupplevelse hos oss denna gång. Du kan nå oss mån-fre per telefon eller via mail på info@nordicnest.dk
Önskar dig en fortsatt fin dag!
Vänliga hälsningar,
Elias
Nordic Nest
Good price with good product and great…
Good price with good product and great customer service
March 23, 2023
Good place to get otherwise difficult…
Good place to get otherwise difficult to find items. Quick delivery, good price, good quality.
What more do you need?
Thanks.
March 6, 2023
Fee for Returning an Item
I find it quite weird that they charge you for returning items. "one of a kind in the online shopping industry"
March 31, 2023
Unprompted review
Reply from Nordic Nest DK
Hej, stort tack för ditt omdöme.
Vi ber verkligen om ursäkt att vi denna gång inte lyckats leva upp till förväntningarna gällande din köpupplevelse och att vi inte har varit tydliga med informationen om hur en retur fungerar hos oss. När man gör en retur för man ångrar sitt köp står man som kund för returfraktkostnaden tillbaka till oss.
Vi ber om ursäkt om vi inte är tydliga med detta och jag skickar med en länk till vår hemsida som förklarar hur returer fungerar hos oss https://www.nordicnest.dk/kundeservice/returer-reklamationer/
Detta är såklart vår främsta prioritet att du som kund känner dig nöjd och vi vill gärna se till så att vi har gjort allt vi kunnat för dig i detta läge.
Jag kan se att du inte kopplat ditt ordernummer till din recension, du kan gärna återkoppla till oss med detta eller så kan du höra av dig till vår kundservice om det finns något mer som vi kan göra för att förbättra din köpupplevelse hos oss denna gång. Du kan nå oss mån-fre per telefon eller via mail på info@nordicnest.se.
Önskar dig en fortsatt fin dag!
Vänliga hälsningar,
Elias
Nordic Nest
Impossible to return items
Dear all
Be 120% sure you need your items, because if you don't or you like me received a double shipment, where one of the items is broken, well then too bad.
The only way you can return an item is if you download an external 3 party app called "Klarna" and return the item through that app?
I tried to go through this return nightmare, but no order showed up on the app.
So now I am stuck with a broken board, I never in the first place wanted
They fixed it nicely and really fast!
Top rating from me, very customer orientated.
March 3, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.