Nordic Nest DK Reviews 

I made an order on Feb 16, and have never heard back from Nordic Nest since then - no order confirmation email, no progress with delivery (although money was withdrawn from my card immediately).

Reached out to customer service on Feb 26, and haven't got any reply either (except from the email that they have not forgotten about my request, but are very busy at the moment).
This is too bad by any standards.
My order number is # NN0002847798.

***** classic. Nordic nest did not read my review with order number, but complained no order number?.How sad. Here is the order number. NN0002787118

I am a customer with Ordrenummer: NN0002787118. I ordered a batch of products on 29th of Jan. One of my package was not delivered by Post Nord but somehow being returned. I texted Nordic Nest of what's app to ask if they can send me my package again or refund my money (1700 dkk). It was all the time diffierent answers, the staff had no interests in reading chat logs and actually solve my problem.

I eventually had to wait 15 mins on the line to get through my call on 14th Feb. The staff promised to send my package. Nothing happened till date 18th Feb.

Text them again on what's app. Now 3 weeks have passed, I still have NOT GOT my plant box nor my money. And NOBODY Takes care of my request after I wasted hours explaining to them what went wrong.

Super frustrated. Avoid them at all costs.

Ordered sets of 6 espresso cups and 4 coffee mugs (home delivery through Budbee). Only 2 of the coffee mugs were intact upon delivery. 1 broken and 1 chipped. I'm sure customer support would be helpful in this regard, but honestly return shipping broken mugs is a pain. So yeah, 2 stars for an incomplete delivery is the best I can do.

Great selection, prompt delivery. My "go to" website.

God og hurtig ekspedition. Godt emballeret.

I place an order 3 weeks ago and it still hasn’t been shipped. That’s simply bad by any standards. Customer care is responsive and keeps saying the order is being processed…but after a week of saying so, their credibility is decreasing by the day. I wish I could have a clear communication in when I can realistically expect my order.

Got all I ordered in perfect condition. Good service when one of the orders was delayed.
Miss to be able to check order status online!

Ordered 1 received 2 and had to pay twice!

Wonderful products and great sales. Ordering and delivery was super easy. I would have given 5 stars, but had to return one item and found the process a struggle. There is no direct connection to the returning process on one’s personal page / order overview. You have to click yourself through the small links at the bottom of the page to eventually find a returning form to fill out. Then you have to add the order number yourself, which means you have to go back to your order overview to grab the number. Once order number and email are filled out, you can choose the item to return. Then you come to a page for choosing the return method. I was presented with 3 options, however I could not click on any of them. The only button on the page was the “Tilbage” (back) button, which threw me back to the start, so I had to do it all over again.
I contacted NordicNest’s chat function and asked for help. The first person claimed that it worked for them so there must have been something wrong on my end and that I should restart my PC. Using the newest version of Apple Chrome, I had my doubts that it would solve the issue. And it didn’t. I tried from another device and my phone - same issue.
The second customer person I wrote with was a lot more helpful. She explained that because I had chosen the Budbee service for the original delivery, I had to schedule the return with them directly via a link they sent me a couple of weeks ago, when they notified me about the upcoming delivery. That worked. But I find it very strange that I have to leave the NordicNest page to schedule a return with an external delivery service directly.

Dear NordicNest team - you guys are great and I want to give you 5 stars! Please fix this very outdated and bad service design for the return of products. The return via the external partner should be integrated, as the “return form”. At a minimum, explain on your website CLEARLY and simplified what one has to do when wanting to use Budbee. I am sure I am not the only customer struggling with this, but I’m not sure everyone else is persistent enough to figure this out. It would be a shame to loose potential loyal customers because of a return process with all these obstacles.

Purchased a number of items over the years. Excellent range of Scandi stuff. Ordering and delivery experience is excellent and the customer care is also great. Will definitely be ordering more.

Excellent customer service. The products are a little on expensive side, but the helpfulness and lovely attitude of the people you deal with mean the overall experience is top notch. Will definitely return for future purposes.

This is the longest delivery time I have experienced in my entire life.

I ordered 16.05.22
I received 12.11.22

6 month delivery time that is just not good enought.

The product is at it should be, but lets say the product is wrong or broken during transport.

Will it then take 6 month again before receiving correct product???

I will never order from Nordic Nest DK again.

This is unprofessionel

Excellent service, good quality products.

hurtig levering, ting direkte fra lageret, ingen ekstre venteting end transporten, god pris, what not to like