Nordic Nest Reviews 

Fast delivery and product was good. I have not needed to use customer service so make no review of that aspect.

This has been the first time ordering from Nordic Nest from within the UK. I have read some terrible UK based reviews ok Trust Pilot and was a bit hesitant whether I should actually give it a go. I’m glad I did. The service and delivery has been very good, on time and no issues with the goods whatsoever. I ordered glass lamps which were delicate. They got delivered with no issues. Def will order again from them.

We have been waiting for our products for 2 months, after which we had 5 attempts to deliver, no one of which went well, not for our fault. Extremely disappointed, I will never buy again from Nordic nest. By the way, we have still not gotten the products.

Update on earlier negative review. I ordered a Christmas Decoration which was both damaged (damaged within packaging so poor quality control) and which did not light up anyway. Customer services running up to Christmas were very poor. However, since then I have been contacted proactively and provided with a full refund. Can't say fairer than that.

Super late delivery, item was damaged in several places

Great customer service. Quick reply to my email. Good resolution to my issue! Thanks nordic nest.

Snabb leverans

I am writing to issue a formal complaint and demand for immediate action regarding Nordic Nest AB’s handling of my order NN0007343304 made on the 4th of Nov 2025.
On 13 November 2025, I received the items from the aforementioned order, several of which were manifestly damaged during transport, evidencing a breach of your obligations under applicable consumer protection and contract law, including the duty to deliver goods in a satisfactory condition. I promptly submitted a claim, including all required documentation and photographic evidence, and explicitly requested a full refund.
Notwithstanding my timely compliance, the following failures have occurred:
Multiple failed collection attempts by your carrier (Dachser) from the 14th November 2025 until 16th December 2025, despite prior scheduling and assurances from Nordic Nest AB.
Repeated delays and lack of actionable updates from Nordic Nest AB, requiring continuous follow-up on my part.
Collection of the returned items on 16 December 2025, with no refund issued to date, constituting an unlawful retention of my funds.
Failure to adhere to a reasonable timeframe for resolution, in contravention of the obligations under consumer protection regulations and contractual duty of performance.
It has now been over two months since the initial claim, during which I have been deprived of both the items and the monies paid, causing material inconvenience and frustration. This constitutes a breach of contract, failure to perform, and potential violation of consumer rights.
Accordingly, I hereby formally demand:
Immediate processing of a full refund in the amount paid for the returned goods;
Written confirmation of the refund no later than 5 business days from receipt of this correspondence;
Assurance that no further delays or obstructions will occur.
Please be advised that failure to comply with this demand will compel me to initiate formal proceedings through consumer protection authorities, relevant regulatory bodies, and/or pursue legal remedies, including but not limited to claims for breach of contract, statutory consumer rights violations, and recovery of associated damages.
This communication serves as a final formal notice prior to escalation. I expect Nordic Nest AB to act expeditiously and in good faith to resolve this matter without further delay.

I ordered a cushion. Took a long time to arrive. Not what I was expecting so needed to return. I packed it in the same box and way it arrived. Not Post Office size. The cost to return was £43. Not easy to communicate with this company and no returns method set up.

🙏Could someone please answer the phone‼️
Order received ALL LE CREUSET PLATES SMASHED TO PIECES‼️

Quality products. Fast delivery.

The item I ordered (a kitchen timer in the form of a cat) arrived on time in good condition, but it does not work properly. (The timer doesn't ring automatically.) I am returning it, but learned on the company web site that this return will cost 10 euros for this very small package to be sent from France, where I live, to Germany. I think most EU-based companies offer free returns within Europe, especially for defective products, so I won't be ordering from Nordic Nest again.

I am still haven't received the lamp I bought I the 29/11.
I wrote to Nordic Nest to hear when my package is coming but I still haven't still heard from them.

Ordered a few times. Sometimes they have good sale prices.

Terrible customer service. My order has not been received yet and stuck at Fedex. The customer service claims that they will not help with the issue, as "this is not their problem". I'm still managing the process and trying to allocate my parcel.

The poorest experience from the customer suppport ever.

lying to customers and giving them false hope! I ordered before the deadline for a delivery on time for christmas and the parcel didn't arrive. now customer service is saying it will arrive on january 2nd....

I love that when deliver
Can’t come as planned they give you chances to cancel the order

They also gave warm support for returning. When I cannot put two return items in one box they gave me another QR code for free so I can send it separately

Ordered several times, including delicate lamps, and everything was packed with great care. The product range is amazing and there are often really good deals. I also had a claim for bowls broken during transport, which was handled smoothly with clear and helpful communication. I’ll definitely be returning again and again.