Norfolk woodburners Reviews 

49
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Thanks to Kerry and his team for a stress free installation of our new woodburner. A chimney liner was installed at the same time and the work was completed with great attention to detail and no mess... See more

Rated 4 out of 5 stars

Great installation with only one small problem which has been swiftly sorted out all in all very happy with this company

Company replied

Rated 5 out of 5 stars

We have just had a wood burner installed and would definitely recommend this company for their level of service during planning to installation. Response to enquiry was prompt and we were given a deta... See more

Rated 5 out of 5 stars

Kerry is a great chap, he came out and gave us lots of information and solutions to problems we were having, for example:- we have no chimney, but desperately wanted a burner, we looked at lots of... See more

Company replied

Company details

  1. Fireplace Store

Information provided by various external sources

Norfolk Woodburners supply and install the very best in wood burners, log burners and multi fuel stoves in Norfolk. Norfolk Woodburners are main agents for Aga, Hunter, Parkray, Cleanburn, Avalon, Eco Ideal, Di Lusso Broseley and Carron stoves Hetas registered. Norfolk Woodburners carry out fireplace alterations, building fireplaces from scratch, supplying and laying hearths. Chimney lining service and full twin wall insulated chimney systems supplied and fitted. Quite simply we do what we say we will do...with a smile! Norfolk's best stove installer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

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4.8

All reviews

(49)

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Rated 5 out of 5 stars

Fantastic!

We had a fantastic service from Kerry from start to finish. James who fitted our stove was equally great and done an amazing job. I'm absolutely chuffed to bits with the end result. Would definitely recommended to others and use again in the future.

October 30, 2019
Unprompted review
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Reply from Norfolk woodburners

That's very kind of you, thanks so much for using us. Be warm!

Rated 5 out of 5 stars

A great experience with Norfolk…

A great experience with Norfolk Woodburners. Really good communication and an excellent installation. Very happy.

August 27, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks David, a pleasure to work with you. Be warm! Kind regards

Rated 5 out of 5 stars

An excellent result

Planning and delivery went very smoothly and on budget.What turned out to be a difficult job as we uncovered a few unseen problems did not detract from a finished job which turned out to be a much better result than we had expected .Everything was handled professionally on time and the new stove is up and running,I would certainly recommend norfolk woodburners.

August 19, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks, be warm! Kind regards

Rated 5 out of 5 stars

Fantastic job.

Communication was superb. The finished work was exactly what we asked for and of an excellent standard. Would highly recommend.

July 26, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks for using us. Have a warm winter! Kind regards

Rated 4 out of 5 stars

Good company to use

Great installation with only one small problem which has been swiftly sorted out all in all very happy with this company

April 20, 2019
Unprompted review
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Reply from Norfolk woodburners

Thanks v much be warm.

Rated 5 out of 5 stars

Excellent!

1st class! Would definitely recommend!

April 19, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks for your kind review. Be warm!

Rated 5 out of 5 stars

Provided a very efficient and…

Provided a very efficient and professional service from start to finish - Thank you

April 8, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks for your kind review. Be warm! Kind regards

Rated 4 out of 5 stars

Good job

Good price, great communication and efficient installation - very pleased with service and with our lovely new woodburner

April 2, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks, be warm! Kind regards

Rated 5 out of 5 stars

Friendly and efficient service

Nigel was fantastic in getting back to me and arranging a time to come to the house. The wood burner was installed within the week with no mess or hassle. I would thoroughly recommend them to anyone interested in opening up an old fireplace or looking for a new replacement burner.

February 22, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks David. Be warm!

Rated 5 out of 5 stars

Good job

Very good company. Good job. Thank you

January 31, 2019
Unprompted review
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Reply from Norfolk woodburners

Thanks Anna. Be warm

Rated 5 out of 5 stars

Lovely company

Lovely company, efficient and clean installation of our new wood burner.

January 30, 2019
Unprompted review
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Reply from Norfolk woodburners

Thanks Jacqui. Be warm! Kind regards

Rated 5 out of 5 stars

First class customer service

We purchased two stoves from Norfolk wood burners, in both cases we were given sound advice and guided through the process. The company go above and beyond to provide a first class experience. We have two beautiful stoves now and look forward to many years of warmth to come!

January 29, 2019
Unprompted review
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Reply from Norfolk woodburners

Thank you so much, be warm! Kind regards

Rated 5 out of 5 stars

Very through

Very through, helpful, professional service. And quick also!

January 29, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks. Be warm! Kind regards

Rated 5 out of 5 stars

Great Customer Service!

I am very pleased with my new woodburner. The process from point of enquiry to post installation had been completely faultless. Unlike other companies I phoned Kerry was very keen to come and visit. He asked pertinent questions prior to his arrival. He was punctual and very personable from when we first met. He gave alot of thought to the size of woodburner that would fit in or fireplace, measuring the space and actually using the product dimensions to ensure the woodburner would look great. He came across very knowledgeable and most importantly trustworthy. He provided a competitive quote within a few hours. The installation was again faultless and mess free and was even followed by a phone call to ensure I was happy with everything. My woodburner looks amazing and I would absolutely recommend Norfolk woodburners to anyone!

January 25, 2019
Unprompted review
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Reply from Norfolk woodburners

Thanks so much Zoe for your kind words, glad you are happy. Be warm! Kind regards

Rated 5 out of 5 stars

Fantastic service

Could not recommended this company more. After removing my old fire surround and discovering my fireplace was a lot bigger than we first thought, Kerry organised a larger stove at short notice and was installed before Christmas!
Communication was great and nothing was too much trouble.
Norfolk Woodburners were recommended to me by a friend and I would not hesitate to do the same!

January 25, 2019
Unprompted review
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Reply from Norfolk woodburners

Thank you so much Lou, so glad you are happy. Be warm! Best wishes

Rated 5 out of 5 stars

We are really pleased with our…

We are really pleased with our Woodburner and dealings with Norfolk Woodburners the service was seamless from quote to fitting I would definitely recommend. Thank you to Kerry & James for providing a great service

January 24, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks Kareana, be warm! Kind regards

Rated 5 out of 5 stars

Great service very neat job

Great service very neat job even with a few hitches. Would use again on our second fireplace.

January 23, 2019
Unprompted review
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Reply from Norfolk woodburners

Many thanks...be warm!

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