Normans Musical Instruments Reviews 8,962

Terrible service
Attitude problem -

Wanted to give a massive thank you to Nick who helped save the day with a last minute Christmas order. We explained to Nick that another company had failed to deliver the same item we ordered with them which meant we were stuck without a present two days before Christmas.

Nick went out of his way to hand pick the item and then sent it out immediately for next day delivery and it arrived today!! meaning our child definitely has the present they've been banging on about (no pun intended). We didn't get this treatment from any other local music shops that we tried.

Thank you!
Great customer service, they went above and beyond.

Tricked by the school into 3 free lessons, advised by the external music company to rent from normans, racked up expenses not explained at the beginning.

DO NOT RENT an instrument unless short term.

Be very careful with Norman’s rental scheme which claims to be ‘affordable’

I rented a flute and paid £15 a month, at the end of the rental period I had paid £360 for a flute which costs £139.99. I was also charged for a repair when I shouldn’t have been.

Unless you are hiring for a short amount of time (3 months) do not hire an instrument.

Look at how much the instrument costs in total before renting.

Very prompt delivery of Christmas present

I tried to get a recorder from another company. They accepted the order but they emailed me later to say they couldn’t supply it. I ordered it from Normans and it came in a couple of days, in time for Christmas.

Purchased a violin and bow stand. It was much better than I was expecting and my grandson was thrilled with it.

Easy ordering, prompt delivery.

Purchased a violin and bow stand. Good value and does the job. Good delivery as stated, Brilliant - great service at a great price 👍🏻

Purchased a violin and bow stand. Good value and does the job.

Excellent customer service and fast delivery. Instrument was easy to set up and well packed.

Great products and fast delivery - ordered a ukulele for my son and he’s very pleased with it.

I bought a guitar pack on Amazon.fr and we had a problem with the goods. Normans fixed it in a timely manner and I thank them for it.

I had lost a part on my keyboard stand (not bought from Normans). Sent them an email to see if they had any spare parts in stock. Not sure if all the staff are as helpful but shouting out to Sue O'Callaghan - she responded saying that she had sourced a part and could send me one. Sent my address and paid over Paypal and that was it! Thanks a lot, really appreciate the help with something so small.

Great customer service by Cait Sullivan. Replied quickly, and explained everything properly. An absolute credit to the team :)

Shoutout to this store for the seamless experience, ordered a digital piano, and it was at my doorstep before I knew it.

I’m having a terrible experience with this company. We bought a plastic trumpet in late December (just over a month ago) for our five year old son. The valves have been sticky from the start, and we contacted them about this. Last week a part of the tubing fell straight off of the instrument in my sons hand. When I contacted their customer service about this, they told me they’d been in touch with the manufacturer, who wee very surprised that this has happened and apparently told Norman’s to advise us to glue it back together.

So we’ve had it just over a month, it has never worked properly, has now fallen apart and they think it’s acceptable to tell me to glue it back together. They seem to be trying to refuse me a refund now, so I’m going to contact my credit card provider and let them deal with it.

Really unacceptable customer service, ignoring their responsibility under consumer rights legislation and trying to pass the buck to the manufacturer. Terrible. I honestly can’t think of a customer service experience as poor as this.

I bought a blueburst 1/2 size guitar 27th October and last week noticed that there is a fault in the paintwork resulting in cracking at the base of the guitar. I contacted Norman’s to be told that it was bought in October, it’s cosmetic and doesn’t affect play, should it worsen or affect play in future let them know. So basically tough luck!! The guitar is not even 2 months old. I’m very disappointed, whether it’s cosmetic or not it shouldn’t happen in a relatively new product. Also as it’s cracked aesthetically it will get worse.
I guessed that is what can be expected from their products!

Purchasing the keyboard was a good experience, however less than a year in, it developed a fault.

Normans picked up the keyboard, which we believed was being sent back to Yamaha for investigation, instead it was returned to Normans. I only found this out a week later, when I contacted Normans for an update on Yamaha's progress, only to be told that the keyboard had just been picked up by Yamaha that day - it had sat at Normans for six working days. I informed Normans that I was not happy with this, and would be grateful if they could put in a call to Yamaha to find out how long this diagnostic and repair will take - I also pointed out that my children are in lessons and cannot practise, with one needing to do exam preparation. The response? No, they won't call Yamaha. Does that sound like good customer service?

The keyboard has developed a fault so early on, that good customer service would have been to immediately replace it at a cost to Normans. That is entirely within their remit and totally separate to a warranty.

Two weeks in and still no keyboard and no contact from Normans, not even a courtesy email to say they are chasing up Yamaha.

We are so incredibly disappointed in their service. This keyboard package was cheaper elsewhere, but we chose Normans; we chose wrong.

Edit: tomorrow marks three weeks without the keyboard, and still no contact from Norman's: appalling service.

What impressed me the most was their competitive pricing. Despite the wide variety of options, the store offered guitars at affordable and competitive prices. It's refreshing to find a store that values both quality and affordability.

This musical instruments store is a haven for musicians of all levels. They offer a wide range of high-quality instruments, catering to different genres and styles.

Rang their number and got put on hold for sales, I want to buy a Yamaha keyboard. After a couple of minutes, no one picking up , got cut off. Not impressed.

Ordered an Axus D2 keyboard from their ebay website. Did come with some damage on one of the panels due to the delivery guys being a little clumsy.

Phoned Norman's immediately and they sent a replacement part out the same day. The customer service was perfect. I would say you can buy with confidence with this company because of the great prices and the best customer service I've experienced in a long time.