Complete rip-off
Complete rip-off, con artists. We bought a 2018 Honda Pilot new and the transmission went out at 60,000 miles. We called the dealer and they said that it wasn't under warranty. We paid $9500.00 to have a rebuilt transmission put in. Then after doing a bit of research and looking back at our contract, the vin number didn't match the car. The contract also showed that the cars transmission was covered under an extended warranty that we paid extra for. They admitted being wrong telling us it would be taken care of. So we got a $9500.00 credit towards a new car. I had to leave town for a family emergency and told them that my wife was coming in. The sales manager told me that he would make sure that my wife taken care of. Well they took care of her alright, we now have 6 years of an $869.00 payment on a $48,000 dollar car. They got her for every little penny that they could. I get that they are salesmen, but this is ridiculous. A complete, unfair, rip-off. Completely taking advantage of my wife. If you are looking for a new car, steer away from any Norm Reeves and I guarentee another dealership will take much better care of you. Now I hear from other people including people at other Honda dealerships along with a couple of different mechanics that Norm Reeves has a really bad reputation when it comes to the way they work with customers. Steer clear....very clear. You have bern warned.