I popped in to SJG this morning to make a couple of purchases. As always, I had a fantastic time there, with the wonderful youngsters who work so hard to make sure their customers are happy and that t... See more
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Bought a used Burns Bison guitar online. Brilliant price and very helpful, knowledgeable communication. The guitar itself arrived really securely double packed bang on time by DHL...and in tune. Reall... See more
I bought a second hand guitar from another company a while ago, after trying to learn to play I just couldn't get it to sound right. I took it to these guys and they had it serviced, restrung and look... See more
Very quick service and communication . The Gibson was classed as very good which is a very fair assessment ofbb b it , actually class it as excellent ! Well packaged and the guitar is beautiful ! and... See more
Company details
Information provided by various external sources
How we started, Steve James being a gigging musician since the early 80s with the Rock n Roll band The Dogs D'amour, wanted to create the type of environment he would like to purchase instruments from, with a chilled approach to selling, no hard sell, just simply provide the best service and the best products, and give customers time to make the right choice, Steven James Guitars opened up in 2006 with We believe in providing the best possible customer experience when visiting our physical store or online. We make it our mission to provide as much information about our wide range of products which all of our staff are extremely knowledgeable about, ensuring you can make a purchase based on unbiased and trustworthy information. We're an independent company which checks EVERY guitar before it is sent out for delivery. This is to ensure there's no marks or dinks and to make sure it is tuned properly and set-up We specialize in Guitars and Amps to ensure we know exactly what we're selling to suit any of your musical preferences. We offer great prices and excellent customer service, we'll match any UK price to provide the best possible price to you, the customer! If you want to try out any of our products you are more than welcome to do so within the store, our experienced staff can demonstrate all of our instruments so you know exactly what you're getting. Come and see us: Our showrooms are open daily from 10 am - 6 pm Monday to Saturday, and every Sunday from 11 am - 4 pm. Come and browse our impressive selection of guitars, amps, effects, and accessories in a chilled out no pressure environment. You can try anything you want, just ask!
Contact info
43 Milton Street, TS12 1DD, Saltburn-by-the-Sea, United Kingdom
- 01642 867510
- northeastguitar@gmail.com
- www.northeastguitar.co.uk
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Fantastic guitar!
Fantastic guitar, exactly as described plays beautifully 😊. Always apprehensive about buying guitars that I haven’t physically seen but this is spot on. Highly recommended
Guitar came in very good time
Guitar came in very good time! Exactly as described, and plays beautifully!!
great service with fast response…
great service with fast response and communication - plus very reasonable prices.
Arrived exactly when they said and guitar was set up ready to go !
Would definitely recommend.
Great service
Really quick service. Guitar was delivered as per my request, and was packaged very well. Totally brilliant experience.
A great company
A great company. A fantastic selection of gear with a fantastic service.
Very efficient and quick service
Epiphone Masterbilt Texan
I was looking for this specific guitar and had done some research around the market - they had by far the best price and gave me a deal on a case. Arrived in a couple of days and was well set up ready to play. Great price great service - will be my first port of call next time
excellent service.
I ordered a kala resonator ukulele on 5th of February. today the 7th it arrived well packed, in pristine condition and very nicely set up. Excellent service. Cheers, Dave.
The staff are knowledgeable
The staff are knowledgeable, polite, and helpful. Made my online purchase easy . I was able to discuss details via email quickly. Deffo shop there again.
Fantastic service and great guitar price
Ordered D’Angelico guitar Sunday afternoon - arrived Monday afternoon. Well packaged and at fantastic sale price.
Website easy to navigate & buy from. Quality / description of guitar - accurate.
Highly recommend Steven James Guitar and amp and will use again.
Thank you
100% Satisfaction
Very well packaged and extremely quick service and delivery. I now have a beautiful guitar that I’ve always wanted! Thank You Steven James Guitar & Amp. 100% recommendation and will definitely use them again.
Quick delivery
Quick delivery, very happy with my new guitar, sounds amazing, thank you 😊
Good
Good. Delivered within a day. Well packed. The guitar is over 20 years old and was nearly in the condition described. Description stated it was setup but unfortunately the high E string buzzed out at and above the 17th fret. So it will need adjustment.
Got this acoustic guitar
Got this acoustic guitar, and it's like music just falls out of it effortlessly. Perfect for serenading my shower audience!
Great service!
They were helpful with good communication. The mandolin arrived in less than 24 hours and was perfect!
Ordering easy
Ordering easy, informed when delivery would be and able to track. Guitar was well packaged, and as described. My son is enjoying playing the Danelectro 59, and it’s not his only Guitar. We would certainly use Steven James Guitar & Amp again.
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