Had an issue with the delivery due to confusion on my own behalf. Sent and email and had a response in minutes and was also reimbursed the difference of delivery cost. Massive thanks to Jess for sor... See more
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THE WORST SHOPPING EXPERIENCE EVER - NON EXISTANT CUSTOMER SERVICE. Do NOT buy from this retailer. Phone calls never answered, emails never answered. Returned unsuitable shoes with tracked retu... See more
Company replied
Ordered my jacket on Sunday & jacket arrived on Tuesday a perfect fit & really good price . 5 star service will definitely be using Northern Menswear in the future 👌
Ordered Levi’s 502 jeans on Friday 02/04/2021. Paid around £8 to get get Saturday delivery, haven’t had a confirmation email from them or an email to say they have been shipped. I messaged them using... See more
Company details
Written by the company
Shop the latest mens urban clothing brands. Take a look at our streetwear attire from the leading menswear brands in the UK. Fast delivery and professional customer service from a company you can trust.
Contact info
Manchester, United Kingdom
- info@northernmenswear.com
- www.northernmenswear.com
2.3
Poor
73 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I paid for 1st class delivery on a…
I paid for 1st class delivery on a Sunday and I had to email them on the Wednesday and they said I need to change some of my information, so yes I gave some wrong information but they happily took my money straight after I clicked order and I had to email them after 3 days to see where my order is rather than them getting back to me so I could've been waiting another week and wouldn't have none about my order while they happily have my money. Not professional
September 16, 2018
Unprompted review
Reply from NM
Hi Brandon,
Due to your card of payment not matching your billing address you provided, this flagged up on our system leaving us needing more information before this particular order could be processed and dispatched. With regards to the money being taken, this is an automated procedure and not at all processed manually therefore out of our hands. We can understand your frustration with the delay due to a slight mishap in ordering but we have to take every precaution necessary.
Kind regards,
Northern Menswear
Been waiting ages for my delivery and…
Been waiting ages for my delivery and it still hasnt come, i havent even been sent an email confirming my purchase but on the website it says i have paid.
August 6, 2018
Unprompted review
Reply from NM
Hi James,
I am sorry to hear this, if you could provide me with your order number I can look into this for you. Please email lee@northernmenswear.com
Regards,
Lee
Amazing customer service having replies…
Amazing customer service having replies within an hour when I was asking how long delivery would take, next day delivery on time as they promised!
July 15, 2018
Unprompted review
Came very quick in a protective box,no…
Came very quick in a protective box,no problems at all
July 15, 2018
Unprompted review
Great quick service
Great quick service. Would definitely purchase again.
July 7, 2018
Unprompted review
I am still waiting on my package
I am still waiting on my package, day 6.
July 7, 2018
Unprompted review
great service and good quality brands.
June 30, 2018
Unprompted review
Ordered jeans
Ordered jeans
Had to return 1 month later I am still waiting on refund ???
Avoid veary bad service
June 15, 2018
Unprompted review
I ordered jeans and they never came and…
I ordered jeans and they never came and I want a refund!
June 8, 2018
Unprompted review
Great communication with seller,and…
Great communication with seller,and very good quality of clothes
May 27, 2018
Unprompted review
Good prices but slow to send orders out
Ordered two items and after four days got an email saying they wasn’t in stock. A bit frustrating but have used the company before and they were fine. They’re just not the quickest when it comes to sending out your items.
May 13, 2018
Unprompted review
Item arrived early
Item arrived early, great quality, bought for my son who was very happy. Great service.
May 7, 2018
Unprompted review
Theives
If you'd like to order a top and not have it delivered and get no explanation as to why then this is the place for you. Ordered a top on April 17th which is still not here and they've provided no explanation as to why that's the case when I've asked. Utterly embarrassing
May 1, 2018
Unprompted review
Refunded in full.
Issues with delivery. Customer service was good and a full refund given when the item did not arrive.
April 19, 2018
Unprompted review
Reply from NM
Hi Sean,
Having looked into this, it seems the item sent has been lost. Tracking information indicates that it still hasn’t left the depot. We have opened an investigation into this and we apologise for this delay.
We have now refunded you of your item.
Kind regards
Northern Menswear
Delivery took a while but quality of…
Delivery took a while but quality of product was fantastic, will be shopping with them again
April 12, 2018
Unprompted review
The product came as expected.
April 11, 2018
Unprompted review
Quick delivery goods as stated good fit…
Quick delivery goods as stated good fit really pleased
April 9, 2018
Unprompted review
Highly recommend!
Amazing selection of clothing and super fast delivery! Definitely shopping here again!
April 8, 2018
Unprompted review
Great Service.
I ordered the GymJam hoodie from these guys. Turned up on time and great quality, would definitely order from them again.
April 7, 2018
Unprompted review
Amazing customer service & products
Customer service is outstanding and my order arrived quickly - the products are great !
Would definitely purchase from them again !!
April 6, 2018
Unprompted review
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