Northern Parrots Reviews 

14,460
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,274 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the smooth online ordering process, and the wide selection of quality parrot food, toys, and pet accessories available. People note that items consistently arrive securely well-packaged, while the friendly staff provides wonderful customer support and expert advice whenever needed. However, some reviewers were not happy with product quality, noting occasional damaged items, faulty equipment, or cheap materials upon arrival. A few consumers also mentioned frustrating delivery carrier choices, assembly difficulties, or occasional order complications that required extra attention to resolve.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide selection of well-made toys, food,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping speeds and... See more

Service

Users describe positive interactions with service, highlighting efficient communication, fast delivery times,... See more

Quality

Customers had positive experiences with quality, consistently praising the strong cages, well-made perches,... See more

Order

People report positive experiences with order, highlighting the quick delivery and straightforward process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and very quick delivery, I would highly recommend Northern Parrots. Perches well made and fit perfectly, my yellow naped amazon has great fun and plenty of foot exercise with his natural... See more

Company replied

Rated 5 out of 5 stars

Absolutely great selection of parrot toys, food, treat, cages, stands and even parrot safe candles. Everything you need for every size of parrot and fast delivery. Never had a problem and I've baught... See more

Company replied

Rated 5 out of 5 stars

Love the products from this company, iv ordered vitamins, toys, avifood sprays and food and every item has been great quality. The toys are impressive as my blue and gold macaw loves a good chew and u... See more

Company replied

Rated 5 out of 5 stars

Always my first choice for my parrots feed. Northern Parrots regularly email me good deals on free postage and special offers/sales. I've always received my parrot supplies quick and and well pac... See more

Company replied


Company details

  1. Pet Store
  2. Bird Shop
  3. Pet Supply Store

Written by the company

We've been selling online for 25 years and are the preferred place to get Everything for your Parrot for thousands of happy customers. We've got the widest range of literally hundreds of safe, unique toys, all the major foods and supplements, quality cages, stands and accessories and much more.

Northern Parrots Details

Written by the company

Fast Delivery
Most orders are despatched the same day by Royal Mail or a Next Day courier
90 Day Guarantee - Free Returns
If you don't like anything you buy from us just return it within 90 days for a full refund.
Great Service
Call or email us with any queries... 0800 488 0345 info@northernparrots.com

90 Day Money Back Guarantee

Free Returns

Free Returns
If you're not completely happy with anything you buy from us simply return it for a full refund - we'll even pay the postage!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(14,460)

1,237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done!

Easy to order, good selection and reasonably priced. Arrived on time, and well packaged.

June 27, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks for your comments, that is good to know

Rated 5 out of 5 stars

Fast delivery

Fast delivery , and extremely happy parrots , I had a fussy feeder he has eaten loads of the new laferberries he loves them .

July 4, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks for your comments, we are pleased you love our products

Rated 5 out of 5 stars

Bird food for cockatiels

Easy to order online quick dispatch and delivery very pleased with the service and product

July 1, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Keith for your review, we are happy you like our products and service

Rated 5 out of 5 stars

First time purchasing from you

First time purchasing from you, items arrived very well packed and were so much better than expected. Very pleased. Will definitely buy from again.

July 4, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Susan for your review, it is nice to hear how impressed you are

Rated 5 out of 5 stars

Items delivery on time.

Items delivery on time and very easy to place the order and quality product

July 4, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks John for your review, we are pleased you like our products

Rated 5 out of 5 stars

Always a good service with this…

Always a good service with this company, can't fault them and delivery is always quick

March 10, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Carrie for your review, it is great to hear how highly you rate our company

Rated 5 out of 5 stars

Great company

Great company; quick delivery. Everything I need for my parrot.

July 2, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Sande for your review, we hope to continue to provide Everything for your Parrot.

Rated 5 out of 5 stars

Excellent service.

Very quick prompt service, good value product.

July 2, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Philippa for your review, it is nice to hear how highly you rate us

Rated 5 out of 5 stars

Top quality goods

Top quality goods, unique products. Prompt service.
Anne-Marie

March 12, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Anne-Marie for your review, it is great to hear you're enjoying everything

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Supplying good quality products.

June 26, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Maisie for your review, we hope to continue to provide you with a 5 star service

Rated 5 out of 5 stars

Easy to order & very quick delivery

Easy to order & very quick delivery. Our parrot is pleased with his toys & trying the new food 😀

July 1, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks for your review, we are happy your orders arrive quickly.

Rated 1 out of 5 stars

Incompetent company

Incompetent company, they sent an order without the full address on it (how?) and it had to be returned to them via Royal Mail, they then refused to refund me for the order or send a new order without having received the returned order. I'm now being severely impacted by their lack of competency. I contacted them via their live chat feature and the guy in there could not get it into his head why they had messed up. I'll never use this company again, stick to Scarletts, much better service and much easier to deal with

July 15, 2026
Unprompted review
Northern Parrots logo

Reply from Northern Parrots

Thank you Ed for taking the time to write a review. I’m sorry to hear you’re unhappy with your purchase. Please get in touch with our Customer Service team on 0800 488 0345, or email info@northernparrots.com. Kind Regards

Rated 5 out of 5 stars

Great value and fast delivery

Great value and fast delivery, also very good customer care.

June 29, 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Pauline for taking the time to leave a review; we're pleased to hear it 👍😃

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look