North Oxford Motorrad Reviews 

127
•
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Poor service, incompentant, after multiple calls and emails exchanged the still can't even spell a nam correctly, avoid at all costs.

Rated 5 out of 5 stars

Fault discovered by technician as speed sensor o ring rather than the main drive shaft oil seal which meant that the cost was less than half the original estimate. Brilliant service especially when th... See more

Rated 5 out of 5 stars

Just bought a k1600gt from them and traded my bike in very easy to sort jack my sales man sorted everything he was spot on couldn't help enough so would totally recommend these

Rated 5 out of 5 stars

Had my tracker fitted at BMW Motorrad Oxford yesterday. The job was originally estimated at around two hours, but unfortunately I ended up waiting about four hours, so that was a bit longer than e... See more

Company details

  1. BMW Motorcycle Dealer

Written by the company

North Oxford Garage is a privately owned BMW Motorrad Retail Centre and is part of the William Morgan Group. Our recently refurbished retail centre stocks a range of New and Approved Used BMW Motorcycles with a state of the art brand new on site workshop with fully qualified BMW trained technicians for all of your servicing requirements, and a fully stocked BMW Motorrad Parts and Accessories shop for our customers to browse. We look forward to welcoming you to our retail centre soon.


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4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

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4.5

All reviews

(127)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

On my way to Eurotunnel for a tour to the Czech Republic and back on a one-week-old BMW motorcycle and with an excited teenage son pillion, (i) the check engine light came on and (ii) my smartphone stopped charging in the Connected Ride cradle. North Oxford Motorrad was almost exactly on my planned route so I turned up hoping that both issues could be attended-to. This was not long before closing time, and without an appointment as both issues had occurred on the road within the prior half an hour.

Seb Robinson took ownership of my request and care of me and my son, and within 45 minutes we were back on our way to enjoy a fantastic holiday.

Thank you, Seb and workshop.

July 12, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We glad to hear Seb was able to assist with your issue promptly and had you back on the road to enjoy your holiday!

Rated 5 out of 5 stars

What a great experience…..

What a great experience…..
Fantastic showroom, helpful test rides, knowledgeable, friendly staff.
Special thanks to Clayton who took me through the whole process of buying my first BMW with great care and attention

September 1, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Darren, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Sales team are very helpful and courteous. Prices and part exchange values are always very competitive. Highly recommend a visit.👍

August 12, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Terry, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent service

What can I say electra was more than helpful explaining the k1600 to me and she answered every question I had,no rushing me and not trying to push a sale. The bike was then serviced and readied for me to pick up in the short timescale that I had.

June 26, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi , thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Elektra provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Outstanding Customer Service

I'm delighted with the 1250 RS I've just purchased from North Oxford BMW. Outstanding customer service from Clayton who I found to be very well informed, patient and a pleasure to do business with. Overall, an excellent buying experience. Thank you.

August 6, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi, thank you so much for taking the time to write us a five star review! We're delighted that Clayton delivered a positive experience for you. We hope you enjoy your new purchase and hope to see you at our future ride outs!

Rated 5 out of 5 stars

BMW S1000R buying experience

Well, after pontificating for over two years on whether to buy a Ducati or BMW, I finally took the plunge and what a great experience it’s been. Everyone from Jayne in reception to Josh, Clayton, James and Rian in sales has been simply fantastic. It wasn’t an easy decision having ridden a Ducati 1200r monster in the morning, albeit a 6year old 4k miler, then the BMW S1000r in the afternoon, two very similar but different bikes followed by a great conversation with the guys at BMW about what to do, who couldn’t have been more helpful, the decision was easy and so far no regrets.

August 6, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Richard, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the entire team provided brilliant customer service and delivered a positive experience for you! We hope you enjoy the S1000R and hope to see you at future ride outs.

Rated 5 out of 5 stars

Whilst on holiday in the Costswolds my…

Whilst on holiday in the Costswolds my headlight failed. I travelled to North Oxford Motorrad from Boughton on the water in the hope of some assistance. I was greeted by Ben on the service desk who after explaining my issue to him got the bike booked in and seen by a technician immediately. Within 40 minutes, I had the bike back with a working front headlight. What a great company to happily assist so I could return to my holiday. Speaks volumes in todays day and age!

July 5, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Jason, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Ben provided brilliant customer service and assisted you efficiently with your situation! We're proud to have delivered a positive experience for you.

Rated 5 out of 5 stars

Perfect Dealership

I moved to the area 8 months ago and have ridden KTM's for the last 10 years or so and the time had come to swap for another KTM or so I thought, the local Oxfordshire KTM dealer was full of staff who seemed to be busy doing nothing and completely ignored me so I jumped back in the car and made my way to NOBMW
What a difference this this place was, from my initial "I'm just looking" visit with no idea of what I really wanted Elektra took time to find out what I had been riding to what I liked the look of and importantly what I actually needed from my new bike, a week later I was having a no hassle test ride on a 6 month old F750GS TE which I am now happily married to,
Throughout the whole process Elektra went above and beyond and made you feel like part of the family and for me this is the reason why I chose to swap brands as the people behind the brand make the brand

Another plus point is that NOBMW organise ride outs from their dealership once a month during the summer which for me is to meet is perfect to meet new people, or you can simply drop by for a coffee and a chat if you are just passing

May 1, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Paul, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Elektra provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future! And of course at our upcoming ride outs!

Rated 5 out of 5 stars

Clayton Osso was the product specialist…

Clayton Osso was the product specialist that helped me. From first visit to enquire about purchase of New GS1250 to test ride, and purchase nothing was too much trouble. Equally Clayton’s product knowledge was excellent. North Oxfords relaxed and professional atmosphere is an awesome experience. A coffee or cold drink, time and space to browse the large range of motorcycles on display without feeling of being pressured.

June 5, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Clayton provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

The guys at North Oxford BMW motorrad…

The guys at North Oxford BMW motorrad have always accommodated my needs for repairs, servicing and purchases.

Without quibble or fuss and with consideration to costs.

An excellent customer care and service throughout. I have been coming here for a number of years with my motorbikes. And shall remain the same for as long as I own a bmw motorbike.

Thankyou

Thankyou.

May 27, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and would like to thank you for your continued loyalty, we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Dear friends

Dear friends, to james + team

I wanted to take a moment to express my heartfelt gratitude for all the support and assistance you provided me when I was facing a challenging situation. Your unwavering help truly made a significant difference, and I am deeply thankful for your presence in my life.

During times of trouble, it is the kindness and support of friends like you that remind me of the strength and beauty of human connections. Your willingness to lend a helping hand, offer guidance, or simply be there to listen meant the world to me. Your acts of compassion and selflessness restored my faith in humanity, and I am forever grateful for your generosity.

It is during difficult times that we truly realize the value of friendship. Your unwavering support, understanding, and encouragement served as a beacon of hope when I needed it the most. Your genuine concern provided me with the strength to face my challenges head-on and navigate through them with courage.

I am amazed by your ability to show up when I needed you, without hesitation or reservation. Your willingness to go above and beyond to help me out is a testament to the extraordinary individuals you are. You have taught me the true meaning of help and the power of unity in overcoming adversity.

Please accept my heartfelt appreciation and gratitude for being the amazing people that you are. Your support has made a lasting impact on my life, and I will cherish your kindness forever.

Thank you from the bottom of my heart.

May 22, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. Wow, it was a pleasure to read this! We're very glad to hear of your experience with our team. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Very helpful on handover

Very helpful on handover. A very good experience all in.

May 20, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Brilliant Sales Staff

Sale and after sales excellent. Elektra went above and beyond checking in with us even whilst on leave.

Bike ordered and received in less than a week.

Cannot recommend highly enough.

May 20, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Mandy, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Elektra provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Fantastic buyers experience

From the start of discussions about a new bike, to test ride to delivery, my whole experience at NOBMW was superb. Thank you James for making this a really positive transaction. Looking forward to a long relationship with this dealership.

May 18, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Good communication

Good communication, sound sales and servicing staff. An organised outfit with great bikes, and no faffing about.

May 13, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Philip, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent customer service from Elektra

Excellent customer service from the Motoraad Sales Team (Elektra) when exchanging my GSA1250 to a new lighter F850GSA

April 28, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Simon, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear Elektra provided brilliant customer service and we look forward to sharing your positive comments with her. Take care and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Best bmw motoradd dealer in the uk?!?!

January 2021 was the first time I and any dealings with North Oxford bmw Motorrad when I bought a used bike from them. The process was easy and Ben the salesman was very helpful and knowledgeable and except for the miserable weather travelling to collect the bike (this has become a theme) the entire experience was very enjoyable.

They are certainly not my local dealership but I decided to take my bike for its 1st annual service (and then its second a year later) there too and the 280 mile round trip is worth it for the excellent customer service Seb in the service department has always given both on the phone and in person. The bike needed some warranty work which I asked to be postponed until less miserable weather was due, Seb then rang me to book the work in (as I’d forgotten)

During this visit I got talking with Elektra who as I’ve now come to expect from this dealership was just as friendly and knowledgeable as everyone else I’ve spoken to at the dealership. Elektra managed to put a deal together for me on a new bike, answering emails etc even on her days off. The team at North Oxford bmw Motorrad managed to do everything that was needed for me to collect a new bike within 3 days of me saying I was happy with the deal she had put together.

I wouldn’t hesitate to recommend North Oxford bmw Motorrad to anyone who was interested in servicing or buying a bmw bike.

I’m loving my new bike and will continue to use them to look after my new bike.

April 15, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Michael, what a fantastic review to read! Thank you for taking the time to share your positive experience. We're very glad to read that every member of the team has consistently provided fantastic service and delivered a positive experience every time. We look forward to welcoming you back to the business soon. Thank you for your continued loyalty and business, enjoy your new bike!

Rated 5 out of 5 stars

Awesome motorrad experience…

Even though North Oxford isnt the closest dealer to me from the first time i walked in nothing was to much bother. From a warm pleasant and well stocked showroom with enough kit and bikes to satisfy the most avide bmw fan.
Then we come to the service. Firstly i met Rian the sales manager who was super helpful and a pleasure to deal with. Second visit i sat down with Clayton. This young man was a true professional biker. He was an absolute pleasure to deal with and again his knowlegde was second to none.
To me this place is a great dealership with superb friendly staff. Even though im 80 odd miles from here i will be coming back for all my servicing and support. Thank you North Oxford and make sure you look after these staff as people like this are hard to fine in this industry.
Thank you and see you soon.

April 13, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Shaun, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear that the team consistently provide brilliant customer service and deliver a positive experience for you. Thank you for your business and choosing to make the longer journey to come to us! We look forward to welcoming you back soon.

Rated 5 out of 5 stars

It has been an absolute pleasure to…

It has been an absolute pleasure to deal with the team at North Oxford Motorrad. The whole buying experience has been fantastic, they really do go the extra mile. Clayton provided exceptional service, friendly, knowledgeable and super helpful. Delivery by Jim was prompt and he was friendly and very helpful with the handover of the bike.

Thanks again to the team.

I can highly recommend.

April 13, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Simon, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear the team provided brilliant customer service and we look forward to sharing your positive comments with them. Take care and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

From start to finish service and…

From start to finish service and aftersales was simply brilliant. Made buying my new bike an absolute pleasure

April 8, 2023
Unprompted review
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Reply from North Oxford Motorrad

Hi Adam, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. Take care and enjoy your new bike! We look forward to welcoming you back in the future.

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