Initial contact was really good. The lady on reception was very helpful her name was Michelle. and the service with the repair on the day was quick and efficient.
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See what reviewers are saying
We recently purchased a works Luton van from Mercedes, and the whole process was smooth from start to finish. Our sales rep, Callum, was excellent - professional, helpful, and kept us updated every s... See more
Company replied
Went the extra mile to sort out my issue. Had a warranty issue which another service centre were refusing to acknowledge and correct. The Doncaster centre however not only properly diagnosed the... See more
Company replied
Recently bought a VW Tiguan from their Doncaster branch. From start to finish Caroline made the experience extremely easy. She even came in on her day off so that I could collect the car as I live... See more
Company replied
Company details
Written by the company
Northside Truck & Van offer the sale, service and repair of the entire Mercedes-Benz commercial vehicle range. Our sales and services are tailored to cover every customer want and need, carrying the largest volume of stock vehicles across all UK based Mercedes-Benz dealerships. Our range of service packages and repair assistance are accessible to every Mercedes-Benz owner, whether or not you purchased your vehicle with Northside.
Contact info
Balby Carr Bank, DN4 8DE, Doncaster, South Yorkshire, United Kingdom
- 01302639814
4.4
Excellent
60 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Initial contact was really good
Initial contact was really good. The lady on reception was very helpful her name was Michelle. and the service with the repair on the day was quick and efficient.
May 21, 2026
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Kevin
Thank you for choosing Northside and taking the time to leave your kind review.
We're delighted to hear that your initial experience was positive and that Michelle made such a helpful first impression, we’ll be sure to pass on your kind words to her and look forward to seeing you again in the future.
Kind regards
Customer Care Team
I phoned Mercedes 24h help line and one…
I phoned Mercedes 24h help line and one of your fitters came out to your vehicle the gentleman`s name was Dave and he was very helpful and could not do enough to help us. Dave is a credit to your company, and I can’t thank him enough for his help.
March 31, 2026
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Alan
Thank you so much for taking the time to leave your kind review. Dave is a valued member of our team and we'll make sure your comments get passed on to him.
Thank you once again for you 5* review.
Kind regards
Customer Care Team
Great van just what we needed 💪💪
March 20, 2026
Reply from Northside Truck & Van - Doncaster
Dear Mrs P
Thank you for choosing Northside and taking the time to leave your kind review.
We look forward to seeing you again in the future.
Kind Regards
Customer Care Team
Disappointed
My van was booked in on a Wednesday. I turned up at 9am and was told it would be taken in straight away. Service completed Friday 2pm. I also ordered a replacement door to be collected with the van which they forgot to order.
You can make up your own mind if this is acceptable.
March 13, 2026
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Richard
Sorry to hear you were unhappy with the experience. In order for us to look into this properly and check the booking details, could you please email your vehicle registration number to feedback@northside.co.uk
Once we have that, we’ll review what happened with the timing of the service and the replacement door order and get back to you.
Kind regards
Customer Care Team
Wonderful job very fast and very…
Wonderful job very fast and very professional , Karolina from customer service very helpful and professional
March 10, 2026
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Michal
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Callum made the purchase stress free and simple.
Callum the salesman was very honest and easy going. No salesman bravado and made the sale straightforward and stress less.
January 8, 2026
Reply from Northside Truck & Van - Doncaster
Hi Adam
Thanks for the great feedback. We’re so pleased Callum was able to make the purchase easy and stress free. He’ll really appreciate your kind words.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent friendly service
November 25, 2025
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi David
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Stephen Squire
Stephen Squire
I will not recommend northside to anyone, no customer service, replaced a fuel pump under warranty, made me pay again, said i would get refunded, One year later still waiting. Fed up of phoning to be flogged off. Got a reply email, asking for information which I give them, Still no answer,
Final massage I like to thank Adam, who managed to get my refund back
November 20, 2025
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Stephen
Apologies for the delay, a member of our team will be in touch with you today to discuss further.
Thank you for your patience.
Kind regards
Customer Care Team
I recently purchased a medium wheel…
I recently purchased a medium wheel base sprinter from the Doncaster branch, could not be more happy with the van and the service. Big shoutout to Callum Murray who went the extra mile and was so helpful. Definitely will be going to him again in the future for all my vans.
November 11, 2025
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Lawson
Thank you for choosing Northside and taking the time to leave this review.
A special thank you for your kind words about Callum, he’ll be delighted to know he made such a positive impact. We’re proud to have him on the team.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Went the extra mile to sort out my…
Went the extra mile to sort out my issue.
Had a warranty issue which another service centre were refusing to acknowledge and correct. The Doncaster centre however not only properly diagnosed the issue, they also fixed it while I waited with minimal fuss and inconvenience to me.
Will definitely be using this centre in the future.
Many thanks again.
November 7, 2025
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Adrian
Thank you so much for your kind review. We’re really glad we could get to the bottom of the issue for you and sort the warranty repair quickly and hassle-free. It’s disappointing to hear you didn’t get the support you needed elsewhere, but we’re pleased we could turn things around and get you back up and running while you waited.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
We recently purchased a works Luton van…
We recently purchased a works Luton van from Mercedes, and the whole process was smooth from start to finish. Our sales rep, Callum, was excellent - professional, helpful, and kept us updated every step of the way. Couldn't have asked for better service.
Highly recommend.
November 5, 2025
Reply from Northside Truck & Van - Doncaster
Hi Addy
Thank you so much for your kind words and recommendation! We're delighted to hear that your experience purchasing the Luton van was smooth from start to finish. Callum will be thrilled to know his professionalism and communication made such a positive impact. We really appreciate your trust in Mercedes and look forward to supporting you in the future. Enjoy your new van!
Kind regards
Customer Care Team
Excellent customer service
Klaudia, Michelle and Jessica were excellent ambassadors of the business. Polite, friendly, courteous and always in communication and actually called back with information when they said they would. It felt like excellent service from a big company where my expectations were that I was going to be just another customer, but that never happened a d they always made me feel like I was being looked after.
August 14, 2025
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Paul
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Klaudia, Michelle, and Jessica made such a positive impression. They truly care about our customers, and it means a lot to know their professionalism and attentiveness stood out. We're especially glad that you felt genuinely looked after — that's exactly the level of service we strive to provide. We really appreciate your support and look forward to seeing you again in the future.
Kind regards
Customer Care Team
dd
Great friendly service
Great friendly service . Smooth transition from buying to driving off with vehicle.
July 22, 2025
Reply from Northside Truck & Van - Doncaster
Hi Probuild Ltd
Thank you for choosing Northside and taking the time to leave a 5* review.
We're delighted to hear that you experienced friendly service, It's always our goal to make the process as easy and enjoyable as possible.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Technician Dave Webster.
A technician attended my vehicle called Dave Webster, he was very informative, put my mind at ease by knowing what the fault was, and told me exactly how he was going to repair it.
Vehicle was fixed in no time.
Dave is a credit to the company, and kept in touch later on that evening to see that I got home with no further issues.
Thanks for a great service .
Highly recommended.
April 21, 2025
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Darren
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Dave Webster was able to provide such informative and reassuring service. It's great to know he not only fixed the issue efficiently but also followed up to ensure everything went smoothly afterwards. We'll be sure to pass on your compliments—Dave is indeed a valued member of our team. We're grateful for your recommendation and pleased we could be of service.
Kind regards
Customer Care Team
Reply from Northside Truck & Van - Doncaster
Hi Bailey
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Service was first class
Service was first class, Callum was great at keeping us informed every step of the way, would definitely purchase from Northside in the future.
April 16, 2025
Reply from Northside Truck & Van - Doncaster
Hi Clare
Thank you for choosing Northside and taking the time to leave a 5* review. Your kind comments have been passed onto Callum.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Factory ordered sprinter chassis with a…
Factory ordered sprinter chassis with a body to be fiited on arrival.
On the day of vehicle collection it was presented to me with the wrong body fitted.
Indeed this error was rectified however this issue has since highlighted another issue with the vehicle that so far i have failed to receive a response to.
March 3, 2025
Reply from Northside Truck & Van - Doncaster
Dear Niki
Thank you for taking the time to leave your feedback.
We're sorry to hear that your Sprinter arrived with the wrong body fitted.
We appreciate the inconvenience this must have caused, however this has been resolved in the time frame agreed with yourselves.
Please can you email further details of any other issues that you have to feedback@northside.co.uk to enable us to look into them further for you
Kind regards
Customer care Team
Caitlin and the ladies were lovely and…
Caitlin and the ladies were lovely and helpful. They're very nice down to earth people at Northside Doncaster. They made me feel welcome as I waited for an MOT, offered a coffee and were very easy to talk to. There's a nice calm atmosphere there and we had a good chat.
March 6, 2025
Unprompted review
Reply from Northside Truck & Van - Doncaster
Hi Andrew,
Thank you for choosing Northside and taking the time to leave a 5* review.
Your kind comments have been passed on to Caitlin and the rest of the team.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Reply from Northside Truck & Van - Doncaster
Dear Consumer,
We're sorry that we didn't meet your expectations, We strive to provide the best experience possible and would appreciate it if you can email further details to feedback@northside.co.uk to enable us to look into this further for you.
Kind regards
Customer Care Team
The young Chinese boy helpful
The young Chinese man is very good he tickled my son’s Mercedes van and turned it on. Very professional and well mannered man. He also told me that A modern vehicle uses an AC generator also know as an alternator
January 13, 2025
Unprompted review
Reply from Northside Truck & Van - Doncaster
Dear Charlie
Thank you for choosing Northside and taking the time to leave your feedback.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
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