Northwest Registered Agent Reviews 218

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service and the helpful, knowledgeable staff who make the process of setting up an LLC easy and stress-free. Many people highlight the outstanding customer support, noting that representatives are patient, professional, and dedicated to guiding them through every step. The overall experience is often described as efficient and straightforward, with many appreciating the clear communication and quick handling of paperwork. However, some customers also noted issues with customer service, mentioning slow response times or a lack of meaningful guidance when problems arose. A few other people also felt that the user interface was confusing and that the company's system had bugs. There were also occasional complaints about billing discrepancies and difficulties with email and phone services, including unresponsiveness from support.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease and efficiency of setting up LLCs.... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the helpfulness, knowledge, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual agents like... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and helpful... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the clean, easy-to-use... See more

Based on these reviews

Rated 5 out of 5 stars

I did extensive due diligence for LLC formation and narrowed it down to two companies for different reasons. What I thought would be the better choice (Legal Zoom) lost its luster very quickly as they... See more

Company replied

Rated 5 out of 5 stars

I needed a registered agent for an LLC. I searched the web and found several. The only one that was reachable was NW Registered Agent. I called and had a great experience with Amanda Brooke as she wa... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Northwest Registered Agent, LLC. They made setting up my LLC quick, easy, and stress-free. Their customer service is excellent—friendly, knowledgeable, and always willing... See more

Company replied

Rated 5 out of 5 stars

Arnold J. Schroering was OUTSTANDING. He walked me thru the entire process, was extremely knowledgeable and had all the answers. Arnold provided me with the contact information if any issues arises.... See more

Company replied


Company details

  1. Legal Services

Written by the company

Those who know use a registered agent service to start and maintain businesses. Northwest Companies are 900+ employees strong and maintain over 3 million businesses nationwide. All clients get dedicated Corporate Guides invested in your success.


Contact info

3.9

Great

TrustScore 4 out of 5

218 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

The registered agents rock

Had an urgent change and Amanda Brooks made it happen with their team. Amanda is awesome!

October 8, 2025
Unprompted review
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Reply from Northwest Registered Agent

Thanks Ben! We have your back, and are so glad that Amanda was able to help you out!

Rated 5 out of 5 stars

I haven’t yet started using the service yet

I haven’t yet started using the services, but I will say Nadia, the representative I had spoke with was out outstanding! She was very knowledgeable very very patient. She explained everything in a way that I could understand. She was very personable and she even sent me a breakdown of everything that I asked for I look forward to doing business with the company.

September 30, 2025
Unprompted review
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Reply from Northwest Registered Agent

That is great to hear! Thank you so much for the awesome review Tara, we're always happy to help!

Rated 5 out of 5 stars

Great experience

I used Northwest for two years and was very satisfied. There was never any issues and their services were executed perfectly for me. On the occasions where I reached out to support with questions, I got prompt and helpful responses. I am very impressed with privacy policy. I only wish every company operated with way.

March 31, 2025
Unprompted review
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Reply from Northwest Registered Agent

Thank you for the awesome review Randall! We love to hear great feedback like this and appreciate you taking the time to write us a review! We're always happy to help!

Rated 5 out of 5 stars

Had a great experience working with Amanda Brooke and the entire team at Northwestagent

I had a really great experience working with Northwestregistered agent. Thank you so much to Amanda Brooke and the entire team that worked on my paper work. I had 4 paper work to complete before I reached out to NorthwestAgent and the tricky part was all 4 were interlinked and at a high level there are so many ways it can be done. Amanda was very patient, kind, went through the process in detail with good energy, helped me bridge the gap of my understanding with the actual process and she navigated me patiently to help me choose the best possible approach for my interlinked paperwork. She came up with some creative, out of the box suggestions, which required in depth understanding of my business formation and helped me with my business formation paperwork promptly. She navigated me with sufficient next steps so I was not blocked in the middle. I found the phone call with her helpful to submit the portal applicaiton online. Throughout the process I am impressed with Amanda's patience, kindness and the level of knowledge and energy she had in getting this work completed. Overall very supportive, knowledgeful and helpful from the start to finish and I really appreciate that!

On the EIN side, Cindi Rowe was very helpful. The online system could not issue me the EIN readily, so Cindy worked with me to help me understand the IRS process in detail, which was really kind of her, so my business formation won't be blocked and she made sure to follow up so I can get everything accomplished in a timeline manner.

Also, when I called the northwestregisteredagent general line, I found all the agents I talked to be useful with an intention to actually help me get my paperwork done, which I want to thank the entire company for facilitating such a culture. I look forward to continue working with them!

September 16, 2025
Unprompted review
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Reply from Northwest Registered Agent

Wow what an amazing review Steven, thank you for taking the time to write us such a detailed and thoughtful statement! We're so happy to hear about your experience and are very glad that you're happy with our services! We're always just a phone call or email away so we hope you always feel free to contact us anytime you have questions!

Rated 5 out of 5 stars

Very good customer service

Very good customer service, step by step guide to starting a business. Whole process is transparent and quick. Reasonable pricing. Only downside is that website can be slow at times.

April 18, 2025
Unprompted review
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Reply from Northwest Registered Agent

Thanks for the great review David! If you ever have issues with our website in the future, give us a call and we can help troubleshoot any problem you may have. Thanks again for taking the time to give us 5 stars! We are so glad you are happy with our services!

Rated 4 out of 5 stars

Better response

They corrected the error, after I had to go through multiple people without success. I’m still concerned that I was told three different things by three different people, but happy they ended up fixing it

September 15, 2025
Unprompted review
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Reply from Northwest Registered Agent

Oh wow, this doesn't sound like the awesome service we’re known for. We’re sorry if we fell short. But we own up to our mistakes here, and want to make it right! We need more information to find your account. Give us a call at 509-768-2249 and we will fix it!

Rated 5 out of 5 stars

LLC and EIN was smooth

I have established my LLC and obtained my EIN. It was smooth for me. They sent me the EIN in only three weeks. So I will rate this company 5 star.

September 8, 2025
Unprompted review
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Reply from Northwest Registered Agent

Thank you for the 5 star review Shamim. We're glad to see you're happy with our services!

Rated 5 out of 5 stars

Excellent service

Excellent service, informative and pleasant. Amanda was incredible and I look forward to the next time.

September 5, 2025
Unprompted review
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Reply from Northwest Registered Agent

Thanks so much for the great review Jason! We're so glad that you're happy with our service!

Rated 1 out of 5 stars

Has not been a positive experience

Has not been a positive experience. They are slow to get back to you, and I'm not even sure I'm speaking with a real human, feels like a conversation I would be having with a computer bot. While they are very nice, however very ineffective. What I have learned is that anyone can be a registered agent. Find a friend and file yourself.

September 1, 2025
Unprompted review
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Reply from Northwest Registered Agent

Hey Margo,
You’re totally right that anyone can be listed as a Registered Agent, as long as they have a physical address in the state you're filing in, and are comfortable having that address listed publicly. We offer an extra layer of privacy as well as the secure handling of all the important state and legal notices. If you don't need someone else to handle that, more power to you!
We would love to chat with you, but couldn’t find an account under your name. We only hire real humans here, no robots, so feel free to give us a call if you have questions about our service! Not to brag, but our team is pretty awesome, and we’d be happy to help!

Rated 5 out of 5 stars

Transferred the registered agent…

Transferred the registered agent services for 20+ entities in multiple jurisdictions over to Northwest. Angel Williams was phenomenal. She input all of my entity data and got my entire account setup. Throughout the entire process she was extremely kind, helpful and courteous!

August 22, 2025
Unprompted review
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Reply from Northwest Registered Agent

Thank you for your amazing review! We are so glad that Angel was able to help you get everything you needed to make the transfer! We take pride in our wonderful team of people here, and are so happy to hear that you had an excellent experience!

Rated 5 out of 5 stars

A very refreshing company to do…

A very refreshing company to do business with. Living in the UK, I just see depression, disappointment, and hopelessness every day.

It’s really nice to do business with a company with that all-round American passion, drive, talent & determination. Something the UK is seriously lacking.

It’s a really exciting time at moving my business to the US & NWRA made the first step a reality.

Here’s to all good things 💪

August 19, 2025
Unprompted review
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Reply from Northwest Registered Agent

Thank you for the great review, we appreciate you taking the time to give us 5 stars! Good luck with your business ventures and the move! We are always here to help if you have questions going forward.

Rated 5 out of 5 stars

Very friendly and efficient

Very friendly and efficient. Customer support over the phone was amazing. Again very friendly. Got ever done in one go. Complete LLC and ein

July 1, 2025
Unprompted review
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Reply from Northwest Registered Agent

Hey Sean, thank you so much for the great review! We are so happy to hear that you are pleased with our services! Congratulations on forming your new LLC!

Rated 1 out of 5 stars

Lousy service

Lousy service. In my opinion, they don’t deserve to stay in this business! I started wanting to create an LLC with this company, which promises a complete package, from website provision to LLC formation. I quickly realized the service was very poor, so I didn’t continue with their services. Unfortunately, before leaving, I made the mistake of buying my domain name through Northwestregisteredagent. Updating the DNS is tedious because you practically have to open a support ticket for every update, as their DNS management program works very poorly. Since then, I’ve waited 60 days to urgently transfer my domain, but even for that, the support hasn’t responded to me for three days and is preventing me from receiving my Auth/EPP codes, which are essential for transferring my domain to a serious and professional company. Absolutely to be avoided.

August 6, 2025
Unprompted review
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Reply from Northwest Registered Agent

Hey, we’re sorry to hear you didn’t have a great experience. Normally, we pride ourselves on excellent customer service, and we’re always looking for ways to improve our website services. ICANN does require a mandatory 60 day waiting period for a domain transfer, which can be frustrating. Ultimately, we’re glad we could resolve this for you. If you ever need help with anything else, we’re committed to taking care of our clients.

Rated 5 out of 5 stars

EXCELLENT WORK

EXCELLENT WORK! Getting my company started with them was a breeze! They took care of EVERYTHING. Customer service was on point! Responded to all my inquiries. I'm thrilled to have my LLC with NRA!

July 30, 2025
Unprompted review
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Reply from Northwest Registered Agent

Thanks so much for the awesome review
Nicoline! We are so glad that you are happy with our services!

Rated 1 out of 5 stars

Looks like a scam company

Looks like a scam company. Tried to order through them LLC registration. Before the sign up, it says this and that services are included, but... As soon as you start the sign up process, they are trying to charge you $39, $25, $99 extra for the "included" services. Even so you agreed to all of that, you will get unpleasant experience with bugs in their system and error messages popping up here and there all the way.
I would recommend to find another agent to help you with the LLC registration.

July 18, 2025
Unprompted review
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Reply from Northwest Registered Agent

Hi Vladimir,
We believe really strongly that you should only pay for services you actually want, but we do have optional add-ons available for business identity services, expedited/ additional filings, etc. Most of our customers appreciate being able to select only what they need. Our price for LLC formation is just $39, plus the state fee.
If you need help navigating our online portal, please give us a call at (509)768-2249 and we are happy to help!

Rated 5 out of 5 stars

Excellent support from Cady Gibbs!

I had a great experience with Northwest Registered Agent. Cady Gibbs was incredibly helpful and professional during the account transition process. She provided clear guidance and made the whole procedure fast and easy. I really appreciated her support. Highly recommend!

June 19, 2025
Unprompted review
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Reply from Northwest Registered Agent

Hi Damiano,
That's great! Cady does a tremendous job, and we're happy to hear she got you all the information you needed during your transition process. Thanks for letting us know, and extra thanks for the 5 star review!

Rated 5 out of 5 stars

Amazing Service

Brad Miller was very helpful and very well informed, I could not reccomend him and this company more.

June 18, 2025
Unprompted review
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Reply from Northwest Registered Agent

Hey CJ, thanks for the 5 star review! We're glad Brad was able to help get you the answers you need. It's what we're all about at Northwest. We sincerely appreciate the recommendation!

Rated 1 out of 5 stars

Fraudulent business

They we're told to not Bill me any further explicitly per email. They still went and charged me and ruined my Memorial day weekend cause my card got locked

May 23, 2025
Unprompted review
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Reply from Northwest Registered Agent

Hi Bill,
We’re sorry your holiday weekend got messed up. We went ahead and refunded your money, and we apologize for the confusion. We make our services super easy to cancel anytime through your online account in the services tab. You can also give us a call anytime and we’re happy to help!

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