Norton Barrie Reviews 

61
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Saw a Sandbank SS26 top that was new in. Best price by far. Blake noticed that I had the item in my basket still and reached out if there was a problem. I responded to say that I was going away and... See more

Rated 1 out of 5 stars

They will sign you up for spam without your consent and then keep spamming you even if you repeatedly unsubscribe. I'm still getting spam from them after 3 years...

Rated 5 out of 5 stars

First time ordering from Norton Barrie, was a bit hesitant as I had never heard of them before but was delighted with the service. Free next working day delivery due to value of item- Royal Mail... See more

Rated 4 out of 5 stars

Had issues when trying to purchase a Jacket, payment shows as Pending in my balance, but never went through. This resulted in me having to purchase the jacket elsewhere at a higher price. On the... See more

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2.9

Average

TrustScore 3 out of 5

61 reviews

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2.9

All reviews

(61)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Great response to email, quick delivery

I can’t recommend Norton Barrie enough. I emailed them to confirm that they had a Holland Cooper bag in stock before I ordered it online. I did this because another online store let me pay for the bag, then 2 days later cancelled the order as they said it was out of stock. PayPal then held onto my money which is another story! Blake from Norton Barrie replied quickly and confirmed they had the item in stock, I paid online and it was delivered, beautifully packaged, the very next day. With 15% off too! The bag is gorgeous and my Christmas shopping and stress is now complete! Highly recommend, thank you!

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Quality Apparel Excellent Customer Service

I recently purchased a Polo shirt but unfortunately I ordered the wrong size (My Fault) I called to enquire about an exchange as I had seen online that the alternative size I required only had 1 left in stock.
I spoke with Alex on the phone who guided me through the returns procedure and also assured me he would reserve the exchange size and despatch it on receipt of the returned Item. As promised I received my exchange Polo shirt next day,the whole returns and exchange took 4 working days. Much Kudos to Alex and Norton Barrie for their Excellent customer service.

September 12, 2023
Unprompted review
Rated 1 out of 5 stars

Went to purchase 2 polo shirts for next…

Went to purchase 2 polo shirts for next day delivery, went to purchase via PayPal. It then took the money so it looks as though it has all gone through, but you actually have to go back to the website to complete, even though it looks as though you are then paying for it twice and thus taking a risk (as money was already taken). No other website does this and will now probably have to wait a week to receive this back from pending account. Looking at the reviews, I am sure they are a good company, but just don’t bother with PayPal as it isn’t fit for purpose and is different to how other websites take money

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Top service from a top company

I placed an order for a jacket on Wednesday morning it arrived Thursday morning. Very happy with the service I received the gentleman in the store even gave me advice on the fit etc. A top company I doubt that I would have received such service from flannels etc. Would give 10 stars if I could

February 22, 2023
Unprompted review
Rated 1 out of 5 stars

Seriously upset about the order I…

Seriously upset about the order I placed. Paid $34 for 2-3 day international shipping and one week later still do not have my items. Spoke with customer service lady who keeps making excuses as to why my order hasn’t arrived.

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Love

Love. Love. Love. Norton Barrie ships within days of purchase they use DHL Express and you can choose not to sign for it. Quality it excellent and their prices are unbeatable!!

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Very good retail experience.

I purchased my item from Norton Barrie at 10:55 p.m. on Sunday 6th February. It arrived just before 10 a.m. on Wednesday 9th February. Given the current complications created by variables such as brexit and covid I was very happy that my item arrived so soon. As for the item itself, it was very well packaged and arrived in immaculate condition. Because I used PayPal pay in 3, sometimes there can be synchronicity issues between PayPal and the brand website and this can appear to create duplicate credit agreements that will show up on your online banking as two separate transactions... I sent an email to Norton Barrie about this and I received a reply before office hours on the 8th Feb that gave me assurances that the duplicate transaction would drop off; which it did. Overall I'm a very satisfied customer and will definitely visit the website again.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

NORTON BARRIE is a name you can trust, I promise!

I Love the quality of the designers on NORTON BARRIE website, the gorgeous clothing at extremely good prices. Plus their customer service is second to none! With super quick delivery, what's not to Love! I've bought from NORTON BARRIE time and time again!
NORTON BARRIE is a name you can trust, I promise!

December 27, 2021
Unprompted review
Rated 5 out of 5 stars

Superb website

Superb website, first time ordering, received my designer item today, excellent, service, beautiful packaging in Norton Barrie tissue paper, fast delivery, thankyoooo so much, I will defo be ordering from your website again, much appreciated,x

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Would definitely order from here again

First time ordering from Norton Barrie, was a bit hesitant as I had never heard of them before but was delighted with the service.
Free next working day delivery due to value of item- Royal Mail which was trackable and sent me updates regularly.
Item was cheapest I could find online.
Item exactly as described and well packaged.

Will not hesitate to order from here again

July 3, 2021
Unprompted review
Rated 5 out of 5 stars

I luv shopping at Norton Barrie made my…

I luv shopping at Norton Barrie made my first purchase and did the second purchase in no time.The selections of clothing under one roof made easier for me to shop.The customer service was excellent and helpful pertaining to any queries on my order or stock availability.Having Klarna collaborated with Norton Barrie made shopping a bliss.I luv shopping at Norton Barrie and I highly recommend anyone looking for selections of clothing at Norton Barrie.

May 12, 2021
Unprompted review

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