Norton Way Group - Chiswick Honda Reviews 

Great and helpful service

I'm always treated so well by Honda Chiswick when I have my services; everything I need to know is explained clearly and all my questions answered. Ibrahim was my service advisor and he ensured a smooth and friendly transaction as well as kindly offering to fix to a small issue I forgot to mention earlier in the day. Thank you!

Overall, it was a smooth experience and Fardin kept us updated on the journey to securing our car. Good follow up regarding warranty and post sale engagement.

Great service from buying from Chiswick Honda without any pushy sales tactics! The car was presented in excellent condition and was offered a fair px price.

Friendly authoritative service and a good deal.

Got it — here's a more direct version with Daniel specifically mentioned:

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**Subject: Extremely Poor Service – Complaint About Recent Purchase**

Dear [Manager's Name],

I’m writing to formally complain about the terrible experience I had buying a motorbike through your dealership, specifically with Daniel, who handled the sale.

From start to finish, the process was a complete mess. I had to chase for updates constantly, and nothing was done on time. Every part of the process involved unnecessary delays and poor communication.

When I came to pick up the bike — after paying £7,500 — it was just sitting there among the other bikes, with no indication it was sold or even prepared. No one acknowledged me or made any effort to present the bike properly. It felt like I was picking up something second-hand, not a brand-new bike I had just paid a lot of money for.

Frankly, I expected far better. Daniel showed little professionalism, and the whole experience left me extremely frustrated and disappointed. This is not how a customer spending thousands of pounds should be treated.

Aryan was so helpful and professional
I’m grateful to him
Overall my experience at Honda Norton way was Excellent one

Jack was very knowledgeable very helpful nice coffee and had a good chat with experience about talking about bikes

The salesman was very good and a sound knowledge of the car. The showroom was a great experience to wonder around.

Brought a car from Honda Chiswick and I’ve driven the car for 6 months now. Need to take the car in for them to investigate as there’s something wrong with the gear stick. Called them about 20 times and no one has bothered to call me back. Management is appalling there. No one takes ownership and helps deal with customer queries. Worst car dealership

The communication was outstanding. Neil & Geanina were absolutely amazing when we purchased our car. I first asked for a video of the car which was sent in great detail. Whenever I emailed with a question I was always emailed back with answers even though they were busy. They both deserve 5* they were fantastic!

Ravi was fantastic and very helpful

Shane McGaw went out of his way to deliver my new vehicle to my house and took back the part exchange vehicle back to Chiswick MG (Chiswick Honda)

Despite numerous phone calls and emails I am still no further forward in resolving the issues I have with my car they seem to not want to know about my issues I even took time out to go to my local garage to get prices to have it fixed but no one is getting back to me despite me asking repeatedly to resolve this

Hi all when they want to sale the car to you ,,,all looks good but after when you have problem in the car ,,,nobody want to help you ,,,,and you have to be hours on phone with out any help to you,,,better pay little more and buy any car then MG OR HONDA ,,,BECAUSE THERE CUSTOMER SERVICE IS SO BAD,,,I GIVE MY CAR IN just to fix TPMS SING ,,THEY COULD NOT FIx IT IN 3 DAYS ALSO ,,please do not buy mg or Honda,,,

I had my car MOT and service from Honda Chiswick after the Wimbledon branch was closed down mid last year and have received a poor service. So many mis communications during the process of pick and drop service as they didn't realise my car had a recall so ended up not having a car Friday through midday Monday. However my main issue is the charges for replacement brake pads and discs. I paid over £1k for this but Honda Orpington and Ewell both quoted me £747 for the same work! They have called it a menu price as recommended by Honda head office which they both follow where as Chiswick follow their own pricing-I feel like I have been ripped off by over £250. Yes I could have checked elsewhere first but what you gonna do when you get a call 5pm on a Friday? Unbelievable and poor service from David after sales manager when I complained about this over 2 weeks ago and same goes for Ibrahim. I have made a complaint to Honda head office also who have said they will be investigating as this branch seems disingenuous. Stay away.

Yesterday I bought a car from Chiswick Honda, I have been their Customer since 2019. Their Customer service is fantastic. The lovely Geneana and wonderful Aryan were so helpful. Their advice is very honest and to the point. I always trust Geneana. She always puts me at ease. Kind service. Highly professional and talented staff. I will highly recommend Chiswick Honda. Thank you so much.🌟🌟🌟🌟🌟mrs Shagufta Mohamed.

After an initial problem with our purchase they quickly replaced the car with another that was better than the original very satisfied

Bought a car from Chiswick Honda yesterday, had excellent customer service from Ravi Gehlot, from viewing to buying the car. He was very helpful, gave all the information and wasn't pushy. A respectful and friendly guy, thanks.

I bought a car and salesman agreed with full tank of petrol as well as the ability to use My Honda app.
Both were not done I am still unable to start the car on the app app. I like to make a complaint and no guidance on how to make a complaint on home page. My first request was that am I able to start the car on the phone and still unable.