Norton Way Group - Chiswick MG Reviews 

They were friendly, efficient and really kind and helpful!
The salesman showed us the efficiency of the vehicle while driving it, told us the details of running the electric car by demonstrating the cables and battery and answered our questions well!
His emails were to the point and he let us choose all the appointments times which were good for us....well done Mohammed and thank you!
The manager was friendly and happy to do a deal that suited us..thank you!

Great service from Alex who is very knowledgeable about the cars and was able to offer me some good advice.

Very friendly and professional service

They are honest and very helpfull

They did a great job of entertaining our kids while we looked across the MG range, have a nice long test drive and made the whole buying experience great.

Great care and support

I have to say that I have purchased many cars in my life time but I found this one to be the most pleasant. I spoke to Alex on the phone she straight away sent me a video of the car that I was interested in. Later that day I went to MG Chiswick and met Alex who showed me car and after a drive round she gave all the information that I need. So I purchased the car. Its a few weeks later now and I am so pleased with the car. So thank you Alex for sorting every thing out which including the paperwork you are a star. Tony

The entire process was stress free unlike previous years of being asked lots of questions. Also the salesmanship was excellent and knowledgeable most likely this made easier to complete the process much quicker.

The way the staff was in the showroom MG in Chiswick Kas especially very professional kept in touch with us couldn’t do enough to help us. The staff were amazing five star all the way.

Received new car delivery within 3 weeks of ordering new MG HS. Though had to wait for few weeks more for some accessories after the purchase of vehicle.

Excellent service .Very helpful ,,polite & not rushed through,like we,ve experienced with other car dealers

Alex the sales representative was absolutely fantastic with us , she explained everything in detail was very accommodating and also very friendly 😊
Excellent service

Everything started well. car on order pick up arranged for 25th may .i was told I would be given a choice of number plate ,that did not happen I was given a number.on day of pick up it felt a bit rushed, done the paper work given the keys .and good bye.i was suppose to get some car mats but they were forgotten,on the day .i asked can they be posted .was told parts don’t post them out .so got a set on line.car is great I do like mg the make.my log book arrived but was not in my name,so had to send that off to DVLA to get it changed .then my financial agreement arrived.and the direct debit was not in my name so had to spend a lot of time getting this changed. I am still waiting on my deposit return from the 25th of may it was a bank holiday so might be delayed,but today is the 10th june and still waiting.shame started so well. I will buy mg again ,but may be not from the same dealership.as it was not the experience I was expecting form buying a new car.

Absolutely unparalleled service at MG Chiswick!
The team there made us feel so welcome and cared for that we were lost for words.
The moment we randomly walked in, we were greeted by Alexandra, and the very next moment we knew without a doubt that this is someone we want to work with and put our full trust in to take care of us.
She is absolutely superb! She knew exactly what we were looking for and found us an even better second-hand Hyundai than we expected for our budget.
Alex is a person of action and initiative who perfectly understands her customers' needs and is willing to go above and beyond, working overtime and weekends to get the job done perfectly!
She got us a great deal on a fantastic used car and even threw in a few extras, saving us a huge amount of time, hassle and stress. Thanks to her expertise, knowledge, and guidance, we received our new car within just a few days, complete with all the paperwork, warranty, road tax, service, MOT and finance, expertly and expressly sorted out for us.
She is a real asset and we will be placing any future car purchasing needs into her hands only, as well as refering friends and family directly to her and the lovely people at MG because we know they'll be in safe hands.

Well done Alex and MG staff, we are super impressed and happy with the whole experience from start to finish!!

Alex was super

Pleasant polite and very informative - I felt very comfortable with Tharu the sales rep who took time to explain everything to me as first time buying an electric car

Excellent experience from choosing and getting my motability scheme car
Tharu from MG gave me excellent customer service
from start to finish

Just bought a new MG4 EV Long Range - the process was simple and easy and the whole experience was very positive. Well done to the team there in Chiswick.

Sales experience is great but after sales is terrible. No response after 3 emails and 1 phone call to report radio not working, unresponsive screen and over sensitive lane assist which twice performed emergency braking in a normal bend in the road. It took 3 months to get a software upgrade but lane assist is still far too sensitive. Bought the car for £33k in July 23 but had to sell in Apr 24 for £20k. Very disappointing experience.

I purchased MG EV from Norton Way. Completely satisfied and 5 stars for the test drive, pre-purchase communication about car its history and price, products offers etc. The sales person extended working time by almost 30 mins on Sunday evening which was great. Thanks