My experience was made great solely because of Alexandra - She wasn't pushy, she was polite, gave us a chance to decide and answered any questions we had. She gave the printouts we required and is a s... See more
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See what reviewers are saying
Already a loyal customer having defected from WLMG after an awful experience with Eastcote/Ruislip WLMG. I want to call out Ibrahim and Stacey at Norton Way / Chiswick MG, as always sorting out the is... See more
Company replied
Bought our latest car from Chiswick MG. We were looked after by Alex who was incredibly helpful answering all our questions. She also kept us fully updated on the purchase process which was complete... See more
Company replied
Alex my sales person could not have done more. In all 4 videos taking me through the car’s progress - Look around - features - PDI - and even morning of my collection Calls always returned where nece... See more
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Company details
Written by the company
Chiswick MG has recently opened in West London specialising in New & Used MG cars, plus a range of aftersales services including servicing, maintenance, repairs and bodyshop repairs. Our team of experts are on hand to help find your ideal new MG or adverise on the different aftersales services we offer if you are already an MG owner.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Power Road 4, W4 5YT, London, England, United Kingdom
- 02038332968
4.2
Great
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
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Very good customer service
October 6, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Joey, thank you very much for the 5 stars! Take care - Chiswick MG
#getmore #ChiswickMG #7yearswarranty
Great customer service and advice.
October 1, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Ross McMillan, thank you for taking the time to leave us 5 stars and a kind review we are very happy we could help! Take care - Chiswick MG
#getmore #ChiswickMG #7yearswarranty
Great experience
All the staff were very friendly , the total online and in person experience was helpful and efficient . I feel like I got a good deal which in todays climate is very important - it makes us want to go back their again atvthe end of our 2 year pcp
October 1, 2023
Reply from Norton Way Group - Chiswick MG
Dear Stuart, thanks so much for your 5* rating and review! We are pleased you placed your trust in Chiswick MG for your new MG ZS, with its spacious interior, perfect for long getaways with family and friends. We look forward to the next time you visit our dealership. Best wishes - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty #MGZS
Sales staff were helpful and…
Sales staff were helpful and professional. The car was spotless at time of collection and fully charged as promised. Very happy with both the service and product.
September 12, 2023
Reply from Norton Way Group - Chiswick MG
Good morning John, thank you for the 5 stars! We are glad we could help and that you enjoyed your service with us! Take care - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
Amazing service
Amazing service. Tharu was polite, helpful and went above and beyond while dealing with a tricky customer like me. Can’t recommend highly enough. Thank you
September 1, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Sarah, thank you for taking the time to leave us 5 stars and kind words. We are very happy we could help and hope you are enjoying your MG ZS with its updated styling and practical size, whilst also featuring MG pilot technology to keep safe and comfortable on the road. We hope to welcome you back again soon. Take care - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
Small thing went wrong
Small thing went wrong, they were soon put right, I am awaiting a body repair on the car, when that’s completed it will be 100%, a good experience.
September 7, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Michael, thank you so much for taking the time to review your experience with Chiswick MG! We are glad that we were able to help resolve the issue, and we hope you enjoy your MG ZS, our stylish, feature-packed SUV. We look forward to seeing you again soon at Chiswick MG! All the best - Chiswick MG.
#Getmore #Chiswick MG #7yearswarranty #MGZS
Very friendly and easy going
Very friendly and easy going. Was never put under any pressure to buy.
August 26, 2023
Reply from Norton Way Group - Chiswick MG
Good morning, thank you so much for taking the time to review your experience at Chiswick MG! We hope you enjoy your MG HS, which contains the MG Pilot System to help you stay safe on the road, including features like Active Emergency Braking with Pedestrian and Bicycle Detection and Traffic Jam Assist! We look forward to seeing you again soon at Chiswick MG. Take care - Chiswick MG.
#Getmore #Chiswick MG #7yearswarranty #MGHS
Satisfied
Satisfied! Happy! Brilliant Service.
For your information, I would like to pass my great appreciation to energetic, the most passionate, dedicated, enthusiastic Alexandria, who did all process from A to Z (Successful flow of processes). Such valuable staff will be a great asset for the company. All of the Norton Amazing Team, who did take part, Thank You!!
Hope, we'll keep in touch.
August 31, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Akililu, thank you for taking the time to write this kind review, we hope you are enjoying your MG5 and get to make use of its extra storage space with its very practical body style. We hope to welcome you back again soon. Take care - Chiswick MG.
#Getmore #ChiswickMG #7yearswarranty
Reply from Norton Way Group - Chiswick MG
Good morning Hameed, thank you very much for the 5 stars! We hope you are enjoying your MG ZS which is packed with a range of features that make the cabin feel comfortable, convenient and relaxing, letting you enjoy many miles in comfort. Take care - Chiswick MG.
#Getmore #Chiswick MG #7yearswarranty
Very positive experience
Fantastic services and very professional, knowledgeable and friendly staff members.
August 31, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Marwa, thank you very much for the 5 stars! We hope you are enjoying your MG HS, which you can be sure will be kept in the best condition with 7-year warranty. We look forward to welcoming you back again soon. Take care - Chiswick MG
#getmore #ChiswickMG #7yearswarranty
Great customer service friendly and…
Great customer service friendly and professional made to feel welcome would recommend to anyone buying or interested in cars
August 24, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Good morning, thank you very much for the 5 stars we are very happy we could help! Take care - Chiswick MG.
Love my new MG HS!
Love my new MG HS!
Excellent service all round and big thanks to Alex for making everything go so smoothly .
Highly recommend this team if you are buying a new MG.
Thanks !!!!
August 25, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Stephen! Thank very much for the 5 stars we are glad we could help and hope you are enjoying your MG HS with its bold styling and spacious interior! We are happy you chose Chiswick MG to purchase your MG HS.
#getmore #ChiswickMG #7yearswarranty
The deal was great
The deal was great. The treatment and explanation and cooperation was fantastic.
August 8, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Musie, thank you very much for taking the time to leave us this kind review, we are very happy you had a pleasant experience with us here at Chiswck MG! And hope you are enjoying MG ZS, with up to 273 miles range, rapid charging, and MG pilot technology. All are covered under 7 years warranty! Take care - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
The working crew in MG Chiswick…
The working crew in MG Chiswick showroom are fully professional. I was actually a very hesitant customer who had a lot of questions. Mrs. Alexadra and James was very detailed and professional in providing me with detailed information.The whole purchase process went very smoothly. I am the proud owner of a MG car. You can definitely trust them, unlike other MG dealer who offer similar cars on the internet but in fact do not have on stocks them. I sincerely recommend.
July 28, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Marek! Thank you so much for the 5 star rating and review. We are so pleased to hear about the excellent service you received from our team at Chiswick MG. We hope you drive away happy in your MG HS SUV! We look forward to the next time you visit our dealership. All the best - Chiswick MG.
#ChiswickMG #getmore #7yearswarranty #MGHS
MG Chiswick is the worse dealership I…
MG Chiswick is the worse dealership I have ever experiences with. I ordered new car a month ago then I cancelled it due to family issue. And then I asked them to refund my deposit back which is £500. They said they are processing to refund my money. But I still haven't receive my money back until today, now over a month already. Every time I called them there's no one pick up the phone. And no chance to speak with one of the advisers. Even receptionists are very reluctant to transfer my call. And I didn't get answer even bomber with several emails to them. This is worse worse dealership that I have experienced with. Wouldn't recommend.
June 17, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
We are very sorry to have let you down Mr Ya. I can confirm the refund has been in your account from 21/07/2023. This is a little later than normal as we had some communications issues between the sales team and the accounts team but this has since been rectified. We do apologise for the slight delay and we hope you find success in your car search and we truly wish you and your family all the best. Please get in touch if you need anything at all.
Alexandra-Lavinia Sandu was extremely…
Alexandra-Lavinia Sandu was extremely helpful. Nothing was too much. She returned my calls and saw to every query I had.
July 10, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Dhakshini thank you very much for taking the time to leave us 5 stars and a kind review. We hope your MG4 is treating you well, and you are getting to enjoy many miles up to 365 miles! All in comfort and added safety with MG Pilot. We hope to welcome you back again soon. Take care - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
We saw a MG car in a car park which…
We saw a MG car in a car park which made us take interest in the car we phoned MG Chiswick & was told we would have to book a test drive we decided to take a chance & visit the showroom it was very busy but we spoke to a salesman who gave us a quick overview of the car & the keys & said take it for a test drive .We liked the car but the demo car was like a pigsty certainly inside with water marks in the cup holders & generally dirty. However after being offered the demo car we opted to purchase a new car with our own finance. Our px price was not as we expected but you cant have it all as they say. The new car was delivered & our px taken away with all paperwork hoping the salesman would do as he said & reclaim road tax refund on 5 months he did not de tax the car for nearly a week losing us £30 . Don’t even think of phoning rarely is the phone answered & if & when it is any message is not passed on . The day the car was delivered it was damp so our brand new car was far from as expected as being a new car should be.We hope the 7 year guarantee & breakdown cover that comes with the purchase is easier to pursue than trying to contact the salesman . In the meantime we would like the £ 30 refunded from the loss of refund from the surrender of the road tax.All in all a lot could be done to enhance the buying experience by having some sort of manager
Regards
Mr & Mrs Jekins
June 30, 2023
Reply from Norton Way Group - Chiswick MG
Hi Mr & Mrs Jenkins,
Thank you for speaking with me on the phone to resolve your situation.
Unfortunately we have fallen short of our own high standards and we are very sorry we have let you down.
We will take your feedback on board and strive to improve to ensure that all our customers have a positive experience.
I also want you to feel completely at ease with the car and should you ever need to contact us at all for any reason, please call me directly on 0203 833 2940.
Elliott McDonald
Sales Manager
Reply from Norton Way Group - Chiswick MG
Good morning Ellen! Thank you for your kind words, we really appreciate it! We are glad you chose Chiswick MG to buy your MG4! We are sure you're looking forward to driving the MG4 - our first fully electric hatchback car with up to 281 miles of electric range, with a 10.25" colour touchscreen with Apple CarPlay and Android Auto. We look forward to seeing you again soon! Best wishes - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty #MG4
poor service
My wife and I had booked a test drive at 9 am on a saturday morning having arranged this with the salesman .
When we arraived at 9 am he advised his manager had taken the car off site to a trade / exhibition.
They did not have another trophy model available for us to test drive.
The salesman said if we waited 20mins he could get one of the other non trophy mg4 from another bgranch.
I asked why he did not contact us to tell us the car was not on site, he apologised but could not give a reasonable answer.
He then said they should have a car in the next few days and he would contact us when it arrived. He did not have the courtesy to call us back.
Very poor service from MG Chiswick.
June 10, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Hi Asif,
We are very sorry for your disappointment when you came to test drive with us here at Chiswick MG. We always strive for perfection and sometimes we don’t quite meet our own high standards to give every customer a 5 star experience.
I know you came to test drive the MG4 Trophy and we only had the SE specification available for test drive on the day. We have updated our qualification process to ensure this does not happen to anyone else.
We have reached out on a few occasions to re book you in to test drive the car and we are more than happy to drop the car off with you whenever is convenient.
Please let us know when is best for you and we would love to keep you as a customer.
Kind regards - Chiswick MG
Thank You Alex
Massive thank you to Alex so helpful and kind and handle my whole mobility car experience she is defiantly an asset to MG Chiswick! :)
June 19, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Good morning Charlie, thank you for taking the time to leave us 5 stars and this kind review! We hope you are enjoying your MG where you can be sure you'll be looked after with the 7 years warranty. Take care - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
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