My experience was made great solely because of Alexandra - She wasn't pushy, she was polite, gave us a chance to decide and answered any questions we had. She gave the printouts we required and is a s... See more
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See what reviewers are saying
Already a loyal customer having defected from WLMG after an awful experience with Eastcote/Ruislip WLMG. I want to call out Ibrahim and Stacey at Norton Way / Chiswick MG, as always sorting out the is... See more
Company replied
Bought our latest car from Chiswick MG. We were looked after by Alex who was incredibly helpful answering all our questions. She also kept us fully updated on the purchase process which was complete... See more
Company replied
Alex my sales person could not have done more. In all 4 videos taking me through the car’s progress - Look around - features - PDI - and even morning of my collection Calls always returned where nece... See more
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Company details
Written by the company
Chiswick MG has recently opened in West London specialising in New & Used MG cars, plus a range of aftersales services including servicing, maintenance, repairs and bodyshop repairs. Our team of experts are on hand to help find your ideal new MG or adverise on the different aftersales services we offer if you are already an MG owner.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Power Road 4, W4 5YT, London, England, United Kingdom
- 02038332968
4.2
Great
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everybody I dealt with was really…
Everybody I dealt with was really helpful. Thanks to Alexandra Sandhu, James Reece & Elliot McDonald.
June 14, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Stephen, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new car. We look forward to welcoming you back again soon. All the best - Chiswick MG.
Complaint
Prompt, informative, professional and responsive. Willingness to deal with concerns.
June 12, 2023
Reply from Norton Way Group - Chiswick MG
Good morning William! Thank you for your 5* rating and review. We are glad that you had a great experience with our team at Chiswick MG. We hope you enjoy your new MG5, our award winning fully electric estate car. We look forward to seeing you again at our dealership soon! Best wishes - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty #MG5
Great customer service
May 27, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Stacey, thank you so much for your lovely review, we are really glad to hear back from you! We are pleased that you received excellent customer service at Chiswick MG. We hope you enjoy driving your new MG HS which comes packed with features such as the MG Pilot System which is designed to keep you safe on the road, which includes Active Emergency Braking with Pedestrian and Bicycle Detection as a standard. We look forward to your next visit to our dealership! All the best - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty #MGHS
5 star service
I received good friendly service from the Norton Way Group every time I phoned them they were very helpful.
I'm very happy with my MG-HS .
Thank you to all the people at Norton Way Chiswick MG.
May 29, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Angelo, thank you very much for taking the time to leave us 5 stars and kind review! We are very happy you are enjoying your MG HS. Take care - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
I'm very happy with the service…
I'm very happy with the service provided - There Ragudhas and Elliott McDonald. They're exceptionally helpful and understanding. I truly appreciated the express delivery of my car on my birthday which makes me very delightful. Again, I enjoyed the entire purchasing experience and hopefully this can keep it up.
May 12, 2023
Reply from Norton Way Group - Chiswick MG
Good morning, thank you very much for taking the time to leave us such a kind review, we hope you arer enjoying your MG HS! and using all it's features to help your driving experience to be that bit smoother, such as rear reversing camera and sesnors heated mirrors and automatic headlights. We hope to welcome you back again soon. Take care - Chiswick MG.
#getmore #7yearswarranty #ChiswickMG
Very satisfied and pleased with the…
Very satisfied and pleased with the excellent service that we received from James and Tharu, very friendly, knowledgeable, I will definitely recommend them to all my friends and colleagues, thank you for the wonderful job
May 13, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Dear Paul, thank you for your review! We are glad you had such a great experience with our team at Chiswick MG and are so happy you would recommend us to others. We hope you enjoy your MG ZS, the perfect family SUV. We look forward to the next time you visit us. All the best - Chiswick MG.
#getmore #7yearswarranty #ChiswickMG #MGZS
1 star doesn’t quite cut it
1 star doesn’t quite cut it. Avoid at all costs.
Serious lack of morales.
May 1, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Hi paul, we are very sorry you had a bad experience with us and would like to learn more and if possible earn your trust back. If you could please conatct info@nortonway.com with details of your experience so we can put you in contact with the relevant managers. Take care - Chiswick MG.
Responsive service
Responsive service. Went the extra mile to find a car I wanted that was hard to find.
April 24, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Tim, we are so glad to hear that our team went the extra mile to help you find your MG HS SUV. At Chiswick MG, we aim to provide top customer service and are pleased to hear that our team provided this. We are sure you'll enjoy your new HS SUV with its sophisticated styling that speaks volumes, with a host of features to give you a smooth riding experience. This includes a rear parking camera, rear parking sensors, which are part of our parking assist technology. We look forward to seeing you at Chiswick MG again soon! All the best - Chiswick MG.
#getmore #7yearswarranty #ChiswickMG #MGHS
very good services from staff Mr
very good services from staff Mr. Tharun and Manager as well.
April 27, 2023
Reply from Norton Way Group - Chiswick MG
Hi there, thank you very much for the 5 stars glad we could help! We hope you are getting many miles in your MG5 that won best electric estate for WHATCAR? car of the year awards 2023. Which you can be confident will be with you for many years with the 7 years warranty. We look forward to welcmoing you back again soon. Take care - Chiswick MG.
#getmore #7yearswarranty #ChiswickMG
Excellent
Usef salesman was very helpful and professional.brilliant service.
April 20, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Good morning Jasbur, thank you very much for the 5 stars it is much appreciated, we are very happy we could help. All the best - Chiswick MG.
We were promised delivery on our MG4 EV…
We were promised delivery on our MG4 EV within 4 x weeks, quicker than any other MG distributor we contacted, but it arrived after only 2 x weeks! James Reece the handover specialist gave us an excellent post delivery talk on how to get the best out of the high tech system. All in all we were very satisfied with the service provided by Norton Way Group and would not hesitate to recommend them.
March 31, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Peter, thank you so much for taking the time to review your experience at Chiswick MG! We hope you look forward to the experience of driving your all-new MG4 EV with the MG Pilot System to help keep you and other road users safe, which includes features such as Active Emergency Braking with Pedestrian and Bicycle Detection and Lane Keep Assist with Lane Departure Warning System. Best wishes - Chiswick MG.
#ChiswickMG #GetMore #7YearWarranty #MG4
Very good service
Very good service, coffees, and clear explanations from all the team, especially James, Elliot, Alex and Irakil. Excellent work all round. Thank you - very pleased with my MG4
March 31, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Paul, thank you very much for the 5 stars and kind words! We are very happy we could help. We hope that your MG4 is treating you well the all-electric hatchback with an intelligent interior with a 10.25" colour touch screen with Apple CarPlay & Android Auto. We look forward to welcoming you back again soon. Take care - Chiswick MG.
#ChiswickMG #Getmore #7yearswarranty
Sort out the payment process!
The whole process of requesting information on the car I'd see advertised and arranging/completing the test drive was great. HOWEVER, the actual purchase of the car was made difficult because Norton Way insist that you pay for the car by bank transfer - why?! Just finding a branch that still exists is difficult enough but then you have to wait in said branch for ages to get someone to complete the transfer for you. Before everyone confirms this could be done online the app and online banking weren't working for me. Long story short - Norton Way needs to sort out the chip and pin method of payment!
March 30, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Carol, thank you for taking the time to write us this review it is much appreciated. Thank you for your feedback we will be sure to pass your comments on to the team. Kind regards - Chiswick MG.
Reply from Norton Way Group - Chiswick MG
Hi Nalini, thank you for the 5* rating! We would loev to hear more about your experience with us. All the best - GWR Kia.
From the beginning to collection…
From the beginning to collection amazing surface… James Reece who I done the hand over with was excellent and made the experience very easy and stress free. He was so helpful and also very friendly. I would definitely recommend him as top advisor.
March 10, 2023
Reply from Norton Way Group - Chiswick MG
Dear Ebony, we are really glad to hear about your great experience at Chiswick MG, we will make sure to pass on your comments to our team. Enjoy your new MG HS, which has the MG Pilot Advanced Driver Assistance System to ensure a safe ride for you and other road users, as well as a safe and comfortable driving experience. MG Pilot includes Active Emergency Braking with Pedestrian and Bicycle Detection, Traffic Jam Assist as well as a range of other features. We hope to see you at Chiswick MG again soon! Take care - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty #MGHS
Great service
The customer service is very good they let you know how the car works and do the paper work, very friendly and phone to ask how the car is working very pleased was a smooth process from application for car and picking up the car
March 10, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Susan, we are glad to see the purchase of your MG HS Exclusive went well, and that you get to enjoy all it's benefits such as, MG Pilot, it's rear camera and large size perfect for the family. We look forward to welcoming you back in the future! Take care - Chiswick MG.
great customer service
Rio Williams, Parts Department, Chiswick Honda, excellent customer service, very kind and patient, thank you!
March 7, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Good morning Alvard, thank you very much for the 5 stars, we are glad we could help! Take care - Chiswick MG
The staff was very helpful
March 1, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Kordow, we are very happy we could help! And hope you are getting the most of out your MG HS, a car perfect car for the family. That also comes with 7 years warranty! We lookforward to seeing you agin soon. All the best - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
James explained everything very well…
James explained everything very well and kept me informed every step of the way.
March 5, 2023
Reply from Norton Way Group - Chiswick MG
Dear David, thank you so much for your 5* rating and review, we strive for great customer service at Chiswick MG and we are really pleased that we could deliver. We will make sure to pass on your compliments to our team. Enjoy driving your brand new MG HS, packed with features like Apple CarPlay and Rear Parking Camera. Best wishes - Chiswick MG
#getmore #ChiswickMG # 7yearswarranty #MGHS
I bought a new MG 5 in June 2022
I bought a new MG 5 in June 2022. The car has numerous computer and electrical faults . To begin with I thought it was user error but 6 weeks ago I started reporting all these faults to the Chiswick MG dealership I bought my car from . And the result .., nothing. I keep calling and emailing and still nothing . I'm so furious that I just want to return the car now.
March 4, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Hi Fiona. We are really sorry to hear of your difficult experience and we are sorry to let you down on this occasion. We are happy to here you have since spoken to the Sales and Service team and have been successfully booked in for an appointment. We look forward to seeing you soon and trying to make sure you have a positive experience with us moving forwards - Chiswick MG
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