My experience was made great solely because of Alexandra - She wasn't pushy, she was polite, gave us a chance to decide and answered any questions we had. She gave the printouts we required and is a s... See more
Company replied
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See what reviewers are saying
Already a loyal customer having defected from WLMG after an awful experience with Eastcote/Ruislip WLMG. I want to call out Ibrahim and Stacey at Norton Way / Chiswick MG, as always sorting out the is... See more
Company replied
Bought our latest car from Chiswick MG. We were looked after by Alex who was incredibly helpful answering all our questions. She also kept us fully updated on the purchase process which was complete... See more
Company replied
Alex my sales person could not have done more. In all 4 videos taking me through the car’s progress - Look around - features - PDI - and even morning of my collection Calls always returned where nece... See more
Company replied
Company details
Written by the company
Chiswick MG has recently opened in West London specialising in New & Used MG cars, plus a range of aftersales services including servicing, maintenance, repairs and bodyshop repairs. Our team of experts are on hand to help find your ideal new MG or adverise on the different aftersales services we offer if you are already an MG owner.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Power Road 4, W4 5YT, London, England, United Kingdom
- 02038332968
4.2
Great
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with Service
Alexandra was very helpful in resolving some issues promptly.
Although I wasn't happy initially, but then, she tried her best to resolve all my issues, which resulted in a positive experience in the end.
October 14, 2022
Unprompted review
Reply from Norton Way Group - Chiswick MG
Hi there, we apologise for the delay we understand we needed a document on your behalf but once received the refund was completed, and this issue has now been resolved. We hope this does not put you off our services in the future.
Kind regards - Chiswick MG
Thanks to Alex on the recent Purchase…
Thanks to Alex on the recent Purchase of my MG HS. Vehicle was all as described very happy with the whole process. Thanks again to the delivery driver who went out of his way to help.
Well done will certainly consider another MG next time
October 12, 2022
Reply from Norton Way Group - Chiswick MG
Good morning John, thank you very much for the 4-stars and kind words it is greatly appreciated! We hope you are enjoying your MG HS with its elevated driving position, MG Pilot, and 360-degree camera! All the best - Chiswick MG
#ChiswickMG #Getmore #7yearswarranty
Fantastic service
What wonderful service from Hugo and the team at Chiswick MG. My new car was delivered last week and I am delighted. I bought the car from online and didnt even have to visit the dealership.Hugo delt with the sale and organisation of it all very efficiently. We would definately use again.
September 20, 2022
Reply from Norton Way Group - Chiswick MG
Good morning Roslynn Gray, we are so pleased to see your kind review and 5-stars! It is greatly appreciated and we hope you are enjoying your MG ZS, sporting its unique exterior along with it the MG ZS being loaded with technology such as satellite navigation, Apple CarPlay/ AndroidAuto on its 10.1" colour touch screen.
Great service from Elliot and farhu
September 12, 2022
Reply from Norton Way Group - Chiswick MG
Good morning Nicholas, thank you very much for the 5-stars very pleased to hear you had great service with us! and hope you are enjoying your MG HS, with its sophisticated styling MG Pilot, rear camera, and much more! Take care - Chiswick MG.
#MG #GetMore #7yearswarranty
Good customer service and knowledgeable staff
Good customer service. Staff very helpful and knowledgeable.
August 22, 2022
Reply from Norton Way Group - Chiswick MG
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Chiswick MG.
Purchase of new MG5
I arranged a meeting at Chiswick MG and saw a very helpful sales assistant Tharu who explained all the options; organised a test drive on the spot; and gave me a very good deal. Vehicle delivered to my home on time and he then spent some time explaining the features to get me started before taking away my old vehicle which saved me a lot of potential hassle.
August 26, 2022
Reply from Norton Way Group - Chiswick MG
Hi James, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new MG5. We look forward to welcoming you back again soon. All the best - Chiswick MG.
It is not often i take the time to…
It is not often i take the time to write a review but i am so impressed with the service at Honda Chiswick - i thought I would. From their call handling (and call back) to the helpful service team and all behind the scenes the service has been excellant. I have had BMW's, Audi's etc in the past and no way can they match the service that Chiswick Honda provide. I would totally recommend them.
August 25, 2022
Unprompted review
Reply from Norton Way Group - Chiswick MG
Good morning, thank you very much for the 5-stars! and taking the time to leave us such a kind review. It is greatly appreciated, take care - Chiswick Honda.
Please note this is a Honda garage-…
Please note this is a Honda garage- although they claim to be an MG specialist - this is clearly not true. They had my MG EV for 7 weeks with a software issue . They never answer the phone- customer service is disorganised and return your one call daily- no communication with service teams. They are always busy. Happy to claim money from MG warranty for courtesy car. Avoid..!!
August 2, 2022
Unprompted review
Reply from Norton Way Group - Chiswick MG
Good Morning, Mr. Street – we are sorry to read your feedback, as you were aware we had a lot of communication dialog with MG and this all took time. We did keep your mobile whilst your car was with us.
Please feel free to call to discuss if you would like more info.
Kid regards - Chiswick MG
CHISWICK MG - Phenomenal service - highly recommended
Absolutely fantastic service from start to finish when purchasing our new car. We dealt with Hugo, highly knowledgeable
and professional whilst giving a friendly and personalised experience. In Hugo’s absence Elliott stepped in. Again professional, knowledgeable and friendly. Highly recommend Chiswick MG
July 31, 2022
Unprompted review
Reply from Norton Way Group - Chiswick MG
Hi Tracey, thank you for taking the time to write us a great review! We are so pleased to hear you had an excellent experience with us and will pass on your compliments to the team! We look forward to welcoming you back again soon. All the best - Chiswick MG.
Reply from Norton Way Group - Chiswick MG
Hi Hans, thank you for the 5* rating! All the best - Chiswick MG
The sales persons are so nice!
July 11, 2022
Reply from Norton Way Group - Chiswick MG
Morning Ran, thank you for the 5-stars and lovely comments we really appreciate it! All the best - Chiswick MG
Top service top communication and great…
Top service top communication and great cars
June 19, 2022
Unprompted review
Reply from Norton Way Group - Chiswick MG
Hi Jo, thank you for the 5* rating, and we are glad to hear you had a good experience with us! All the best - Chiswick MG.
Received an excellent service.
Received an excellent service.
Staff were really helpful, particularly Jeff and Darnell.
Thank you +++++
May 31, 2022
Unprompted review
Reply from Norton Way Group - Chiswick MG
Good morning, Caroline - Thank you for the 5* review and your kind comments. We appreciate your feedback and are pleased to hear that your experience with our dealership was positive. We look forward to seeing you again in the near future. All the best - Chiswick MG.
Honda chiswick service is exceptional
Honda chiswick service is exceptional. Today I had a problem and I popped in and they fixed it but more than that they spent time sitting out my phone connectivity. Truly excellent. Thank you to the lady on service reception and the gentleman who fixed the phone link
May 27, 2022
Unprompted review
Reply from Norton Way Group - Chiswick MG
Hi Naomi, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service excellent. All the best - Chiswick MG.
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