My experience was made great solely because of Alexandra - She wasn't pushy, she was polite, gave us a chance to decide and answered any questions we had. She gave the printouts we required and is a s... See more
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See what reviewers are saying
Already a loyal customer having defected from WLMG after an awful experience with Eastcote/Ruislip WLMG. I want to call out Ibrahim and Stacey at Norton Way / Chiswick MG, as always sorting out the is... See more
Company replied
Bought our latest car from Chiswick MG. We were looked after by Alex who was incredibly helpful answering all our questions. She also kept us fully updated on the purchase process which was complete... See more
Company replied
Alex my sales person could not have done more. In all 4 videos taking me through the car’s progress - Look around - features - PDI - and even morning of my collection Calls always returned where nece... See more
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Company details
Written by the company
Chiswick MG has recently opened in West London specialising in New & Used MG cars, plus a range of aftersales services including servicing, maintenance, repairs and bodyshop repairs. Our team of experts are on hand to help find your ideal new MG or adverise on the different aftersales services we offer if you are already an MG owner.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Power Road 4, W4 5YT, London, England, United Kingdom
- 02038332968
4.2
Great
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional staff especially James…
Professional staff especially James Reece. Told me everything I needed to know about my new MG HS and answered any questions I had.
Showroom clean, neat and tidy.
Highly recommended.
March 2, 2023
Reply from Norton Way Group - Chiswick MG
Dear Rhonda, thank you for your review! We are pleased to hear you had a great experience at Chiswick MG. We hope you enjoy your new MG HS with the MG Pilot system, including Active Emergency Braking with Pedestrian and Bicycle Detection and Lane Keep Assist with Lane Departure Warning System. All the best - Chiswick MG
#getmore #ChiswickMG # 7yearswarranty #MGHS
Hand over of my New Car …
Picked my new car up today after a long delay. Can’t thank Elliott the manager enough I was given a loan car and he went over and beyond when I picked my car up Big Thank You , also James who did the handover went through the whole car system and was so nice, really nice staff who strive to help customers Thank You Norton Motors
February 25, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Good afternoon, thank you so much for your review! We are so pleased that you had a great experience with our team at Chiswick MG. We hope you enjoy your new MG ZS, with Diamond cut alloy wheels and 360 degree around view camera. We hope to see you again soon! All the best - Chiswick MG
#getmore #ChiswickMG # 7yearswarranty #MGZS
It was excellent
February 4, 2023
Reply from Norton Way Group - Chiswick MG
Good morning, thank you for your review! We are glad to hear that your experience at Chiswick MG was excellent. We hope you enjoy driving your new MG5 EV with Traffic Jam Assist, Intelligent Speed Limit Assist and Adaptive Cruise Control. All the best - Chiswick MG.
#getmore #ChiswickMG # 7yearswarranty
Excellent customer service
Excellent customer service, very fast and efficient all staff show respect, and have clean showrooms with amazing cars and features
February 1, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Nadia, thank you very much for the 5 stars and taking the time to write us a kind reveiw! We hope you are enjoying your MG ZS, a state-of-the-art family SUV with Diamond cut alowy wheels and 360 degree around view camre. Where you will be safe and comfortable on all your journeys. We hope you are getting to enjoy your car! Take care Chiswick MG.
#getmore #ChiswickMG # 7yearswarranty
Excellent service
James was extremely courteous and informative. He knew the product well and took pains to walk us through the new vehicle familiarisation. He was also very thorough and efficient with the handover documentation. It was a joy to be served by him.
January 25, 2023
Reply from Norton Way Group - Chiswick MG
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon. Best Regards - Chiswick MG.
#Getmore #ChiswikcMG #7yearswarranty
Customer Service is execellent.
Customer Service was excellent. The guidance for using the car was excellent. I just drove the csr as if I slready had it with me. In all, it was a thorough service.
February 2, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Grace, thank you for 5* review and your kind comments. We appreciate your feedback and are pleased to hear that your experience with our dealership was positive. We look forward to seeing you again in the near future. All the best - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
I was extremely happy to have ve ordered…
I was extremely happy to have ordered from Norton Way Group Chiswick I was kept informed as to the expected delivery date the handover gentlemen James did a great job in getting my vehicle ready for collection at a time that suited me in addition to that every member of the dealership team I met were friendly professional and efficient I would not hesitate to recommend to anyone looking to buy a MG car and wanting a great service thank you Elliot and Hugo it was well worth the wait
January 30, 2023
Unprompted review
Reply from Norton Way Group - Chiswick MG
Hi Janet, thank you for the 5* rating! We are glad you had a great experience with us. All the best - Chiswick MG.
#MG #ChisiwickMG #getmore
the staff in this branch in Chiswick…are great
the staff in this branch in Chiswick are really helpful and pleasant and a joy to do business with.
January 21, 2023
Reply from Norton Way Group - Chiswick MG
Good morning Yvonne, thank you for the 5* rating! We are very happy we could help All the best - Chiswick MG.
#MG #ChisiwickMG #getmore
Frustrating sale of a new MG4
Frustrating sale of a new MG4. Promised a 10 day delivery but arrived over a month later. Then the car had electrical issues so delayed at dealers. 3 days after delivery, developed a transmission oil leak. Throughout, it was difficult contacting the relevant people with several messages left with receptionist. Stacey in Service was great, hence 3 stars and because of the delay, they gave me Autoglym product for free. Not sure I would go back to Norton Group for a car.
December 30, 2022
Reply from Norton Way Group - Chiswick MG
Good morning Nadeem, We are sorry to hear of your negative feedback on this occasion. Unfortunately, MG globally were experiencing severe delays and during this, all we could do was to regularly keep you informed of the status of your order and apologise. As you say, we provided premium paint protection as a gesture of goodwill to compensate you for your delay. We are very sorry also regarding the oil leak in your model. With new models there may be some teething issues but we are glad we managed to sort your issue speedily while providing you a courtesy car while your repair took place. Please once again accept our apologies and know we put every effort into ensuring a positive experience with us and hopefully you will trust again with your next purchase.
Kind regards - Chiswick MG
Reply from Norton Way Group - Chiswick MG
Good morning Andrew, thank you very much for the 4 stars and kind words, but please let us know what we could have done for that extra star! Take care - Chiswick MG
#Getmore #ChiswickMG #7yearswarranty
Reply from Norton Way Group - Chiswick MG
Good morning, thank you for the 5* rating! We are very happy we could help All the best - Chiswick MG.
#MG #ChisiwickMG #getmore
Reply from Norton Way Group - Chiswick MG
Hi Michele, we are so glad to hear you're enjoying your MG ZS, with 10.1in Colour Touchscreen, Bluetooth, Apple CarPlay, and Android Auto. We look forward to seeing you again soon. - Chiswick MG
#ChiswickMG #Getmore #7yearswarranty
Be careful with Chiswick Honda
I purchased a Honda HRV EX diesel from Chiswick Honda (Norton Way) in October after being pointed there by the CarWow system. After agreeing the sale of a 2020 model myself and the salesman noticed the first 10k service had been missed. Now Honda stipulate this service must be done to maintain warranty so I was assured by Neil Madrid I would receive a formal letter of comfort. During October, November and December I emailed the sales staff including Abdul Karin but have been ignored. I suggest don’t place too much trust in these guys as they take your money then provide zero customer service!
September 21, 2022
Unprompted review
I had a great experience my sales…
I had a great experience my sales advisor was Mr hugo lui, who was very helpful and help me a lots and made my delivery very easy and on time
December 8, 2022
Reply from Norton Way Group - Chiswick MG
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon. Best Regards, Chiswick MG.
#ChiswickMG #Getmore #7yearswarranty
Reply from Norton Way Group - Chiswick MG
Hi Jamal, thank you for taking the time to write us a great review! We are so pleased to hear you had an excellent experience with us and will pass on your compliments to the team here at Chiswick MG! We hope you are enjoying the MG Hs which has MG Pilot, Apple Car Play/Android Auto, and 360-degree camera. We look forward to welcoming you back again soon. All the best - Chiswick MG.
Great service
December 3, 2022
Reply from Norton Way Group - Chiswick MG
Hi Mark, thank you for the 5* rating! All the best - Chiswick MG.
#Getmore #ChiswickMG #7yearswarranty
From day one your salesperson tharu…
From day one your salesperson tharu acted very professional and had loads of vehicle experience which help emensely with our decision to purchase the vehicle from your dealership which I would recommend to family and friends every time regards mr s dyos.
November 10, 2022
Reply from Norton Way Group - Chiswick MG
Hi Stephen, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service excellent. We hope you are enjoying your new car and look forward to welcoming you back again soon. All the best - Chiswick MG.
#getmore #Chiswick MG #7yearswarranty
Excellent customer service
Initially felt concerned buying from London dealer when based in Basingstoke, however Anthony Balwaine was super helpful and reassuring in guiding us through the process and arranging test drive. Sale went very smoothly and after sale support absolutely first class.
September 12, 2022
Reply from Norton Way Group - Chiswick MG
Hi Stuart, thank you for taking the time to write us a great review! We are so pleased to hear you had an excellent experience with us and will pass on your compliments to the team here at Chiswick MG! We look forward to welcoming you back again soon. All the best - Chiswick MG.
Just collected my new MG4 SE Long…
Just collected my new MG4 SE Long Range, Elliott and Tharu were amazing, great customer service and were a pleasure to do business with. The MG4 is simply an outstanding car! I am one happy customer, I highly recommend Chiswick MG, thank you.
October 27, 2022
Reply from Norton Way Group - Chiswick MG
Good morning David, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you had a great experience with us. We hope you are enjoying your new car and look forward to welcoming you back again soon. All the best - Chiswick MG.
#Getmore #ChisiwckMG #7yearswarranty
I picked up my new MG HS today and I’m…
I picked up my new MG HS today and I’m a very happy bunny.
I dealt with Elliott initially and then Hugo both of whom were excellent, they were both very helpful. Hugo completed all the paperwork and showed me over the car when I collected, he explained what everything did and made sure I was happy with it all, he couldn’t have been more helpful. As was Elliott when I made the initial purchase.
I can highly recommend MG Chiswick, you get a friendly welcome and nothing is too much trouble.
October 26, 2022
Unprompted review
Reply from Norton Way Group - Chiswick MG
Good morning Sonia, thank you very much for the 5-stars and kind words! We are glad to hear you left our dealership happy and will be sure to pass on your compliment to the team. We also hope you get to enjoy your MG HS with its elevated driving position, bold styling, and tech-filled cabin. Take care - Chiswick MG.
#Getmore #ChiswickMG #7yearswarranty
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