All went generally well. Was a little irritated when the day they said they would try to have the car ready came and went with no explanation and i ended up picking the car up exactly 1 week later. A... See more
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Exceptional service from all the staff, professional and friendly and very knowledgeable. Would highly recommend the service Department they are always faultless in sorting any problems. Thank you esp... See more
As someone who hadn't purchased a car for 15 years plus, Mark at NW Honda made the process clear, seamless and painless to navigate. There was no pushy sales of extra products, simply clear explanatio... See more
Company replied
We recently bought a beautiful lexus from your branch in Letchworth and was looked after by a wonderful sales executive caleed Katie. She made sure we understood every step of the sales process amd... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way, North, SG6 1BL, Hertfordshire, United Kingdom
- 01462559827
4.7
Excellent
697 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Helpful dealer.
It was seamless and easy. Our rep (Krishan) was very helpful. Got all information as asked. Thank you.
March 28, 2025
Reply from Norton Way Group - NW Honda
Good morning Dilip Talsania, thank you for the 5-stars and taking the time to leave us this kind review! We are pleased to hear that your experience with us was seamless and easy. We will pass on your compliments to Krishan and we hope you are enjoying your new Civic. Take care - Norton Way Honda.
Avoid buy somewhere else
Once they have your money they don’t care problems with car oh well we have your money is their attitude would not recommend them to my worst enemy can not think of a worse company I have dealt with and I’ve had a car from the car shop and they are better and they sell Tesla’s and don’t know how to prepare them correctly charge a lot of money and don’t care your just a number
March 28, 2025
Reply from Norton Way Group - NW Honda
Good morning, we are sorry to hear that there have been issues with your car since you purchased it. We have passed your comments on to our sales team including our head of business Mark Morris whom you can contact at Mark.Morris@nortonway.com we hope to resolve your issues soon. Kind regards - NW Honda.
The 4th Jazz I’ve bought from Norton…
The 4th Jazz I’ve bought from Norton Way Honda. That says it all b
March 27, 2025
Reply from Norton Way Group - NW Honda
Good morning Miss E A Evans, thank you for the 5-stars and taking the time to leave us this kind review! We always like to here from our customers especially returning ones. We hope you are enjoying your new Jazz. Take care - Norton Way Honda.
Very good professional service.
Very good professional service.
Felt at ease throughout the whole process with politeness and courtesy shown.
March 28, 2025
Reply from Norton Way Group - NW Honda
Good morning John, thank you for the 5-stars and taking the time to leave us this kind review! We are pleased to hear that the service you received was very professional. We hope you are enjoying your new Jazz. Take care - Norton Way Honda.
The sales representative Mark was very…
The sales representative Mark was very helpful. I got the right car for me thanks to the help I received.
March 18, 2025
Reply from Norton Way Group - NW Honda
Good afternoon Stuart Sweeney, thank you for the 5-stars and taking the time to leave us this kind review! We will pass on your compliments to Mark and we hope you are enjoying your new Jazz. Take care - Norton Way Honda.
Professional and efficient
Katie was really helpful and knowledgeable.
She sourced a car for me and when I came to the showroom she found me something even better spec and price. Very professional and cheerful and highly recommended.
February 24, 2025
Unprompted review
Reply from Norton Way Group - NW Honda
Good afternoon Gulshan, thank you for the 5-stars and kind words! We are glad you found Katie to be both professional and efficient. We will pass on your compliments to her and we hope you are enjoying your new car. Take care - Norton Way Honda.
Honest service
Quick, easy and honest service. A very reliable team that answer all of your questions in a timely manner.
March 15, 2025
Reply from Norton Way Group - NW Honda
Good morning Richard, thank you for the 5-stars and kind words! Take care - Norton Way Honda.
Reply from Norton Way Group - NW Honda
Good morning Robert Farrow, thank you for the 5-stars and taking the time to leave us this review. It is much appreciated, take care - Norton Way Honda.
Easy people to do business with
Easy people to do business with, helpful, and they listen. Thank you
March 7, 2025
Reply from Norton Way Group - NW Honda
Good morning Mr Gavin Roberts. Thank you for the 5-stars and thank you for choosing Norton Way Honda!
The staff was great and friendly…
The staff was great and friendly explained thing very clearly answered any questions we had
March 14, 2025
Reply from Norton Way Group - NW Honda
Good morning Brian, thank you for the 5-stars! Happy we could help. Take care - Norton Way Honda.
Very good experience with Norton way…
Very good experience with Norton way group. Very helpful and showed very good courtesy. Very pleased with everything. Especially with Mark Meredith who was a great adviser and extremely knowledgeable. Very happy.
March 6, 2025
Reply from Norton Way Group - NW Honda
Good morning Gill Peters, thank you for the 5-stars and taking the time to leave us this kind review! Glad we could help and hope to welcome you back again soon. Take care - Norton Way Honda.
Super Jazz
Excellent. Well organised showroom, spacious and clean. Staff attentive but not pushy. The car I was interested in was displayed and accessible, and all relevant information to hand. A sales person was available when needed.
March 12, 2025
Reply from Norton Way Group - NW Honda
Good morning Anne Jones, thank you for the 5-stars and kind words. We are glad you had an excellent visit and hope to welcome you back again soon. Take care - Norton Way Honda.
Brilliant customer service throughout
Brilliant customer service throughout. Great experience buying a car from there!
March 4, 2025
Reply from Norton Way Group - NW Honda
Good morning Alex, thank you for the 5-stars! Happy we could help. Take care - Norton Way Honda.
Reply from Norton Way Group - NW Honda
Good afternoon grang, thank you for the 5-stars and kind words! It is much appreciated. We will pass on your compliments to Mark and we hope you are enjoying your Jazz. We look forward to welcoming you back again soon. Take care - Norton Way Honda.
Very good sales process
March 7, 2025
Reply from Norton Way Group - NW Honda
Good morning Peter, thank you for the 5-stars and kind words! It is much appreciated and we hope you are enjoying your Cr-v. We look forward to welcoming you back again soon. Take care - Norton Way Honda.
We loved our old Honda Jazz; now we love our new one
We loved our Honda Jazz, but even though at 12 years old it still had plenty of life in it, we decided to upgrade to the current model. Katie Cambridge at Norton Way Honda gave great service and was very helpful throughout the whole process.
March 7, 2025
Reply from Norton Way Group - NW Honda
Good afternoon Evan Davies, thank you for the 5-stars and kind words! We are glad that you had a great service and we will pass on your compliments to Katy. We look forward to welcoming you back again soon. Take care - Norton Way Honda.
Excellent experience with Norton way…
Excellent experience with Norton way Honda, I definitely give five stars to Flo Maddison and team, they were incredible through out entire selling process and I never felt typical stress one feel dealing with car dealers for high value cars, great dealership with the excellent staff.
February 27, 2025
Reply from Norton Way Group - NW Honda
Good afternoon Nikhil, thank you for the 5-stars and kind words! We are glad that your experience was excellent and we will be sure to pass on your compliments to Flo and the team. We look forward to welcoming you back again soon and we hope you are enjoying your Tesla. Take care - Norton Way Honda.
Excellent to deal with
Katy Cambridge very effecient and honest
Only problem was I did not get the mats for my new car as arranged but Katy is posting them on so all good
March 6, 2025
Reply from Norton Way Group - NW Honda
Good afternoon Andrew Donovan, thank you for the 5-stars and kind words! We are glad that you had an excellent experience with Katy and that the issue with the mats was sorted out and we will pass on your compliments to her. We look forward to welcoming you back again soon and we hope you are enjoying your Civic. Take care - Norton Way Honda.
We had bought a Hyundai Kona Electric 6…
We had bought a Hyundai Kona Electric 6 weeks before and I popped in to have a chat with Anna Mathews to catch her up on our e period especially with the car.
As always she is pleasant to chat to about all sorts of things and we discussed one of the minor niggles we have with the Kona - that the reversing camera gets covered in dust frequently- she mentioned that contacting Hyundai to ask would be the best option, which is what I have now done.
All the staff are friendly and willing to help find answers to questions, whether it's a new car or what coffee you want :-)
March 15, 2025
Unprompted review
Reply from Norton Way Group - NW Honda
Good afternoon Paul Murphy, thank you for the 5-stars and kind words! We are pleased to here that you find the staff friendly and willing to help. We will pass on your compliments to Anna and the team. We look forward to welcoming you back again soon. Take care - Norton Way Honda.
Would recommend Norton Way
It was a real pleasure dealing personally with Katie Cambridge and also her colleagues. We were made to feel very welcome by all. Our experience was handled in an efficient & professional way and would have no hesitation in recommending them.
March 7, 2025
Unprompted review
Reply from Norton Way Group - NW Honda
Good morning Marilyn, thank you for the 5-stars and kind words! We are glad we could be of service and look forward to welcoming you back again soon. Take care - Norton Way Honda.
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