Norton Way Group - NW Honda Reviews 

The whole experience was great.
I spotted a car whilst looking online.
I emailed to show my interest.
Kane from Honda quickly replied to my email.
We arranged a visit to look at the car and take it out for a test drive.
On arrival, Kane introduced himself, then showed us to the car. He left us to look around it. We then took the car for a test drive after filling out the appropriate forms. Kane have us a choice as to whether he should accompany us .
We returned after the test drive and pointed out some imperfections with some of the paint on the bonnet. Kane spoke to his manager and it was arranged that if I wanted to buy the car the bonnet would be resprayed

All in all, it was a totally non pressured car buying experience.
Kane was brilliant and the team at Norton Way Honda are all stars

Excellent service from the moment we started researching purchasing a new car. No hard selling, returned calls when promised, helpful and an absolute pleasure to deal with! Made purchasing a new car a very enjoyable experience, from the receptionist to the car sales person to the service department! Thank you!

The team were very welcoming , efficient and helpful .
There was no high pressure sales pitch and the whole experience was totally refreshing .

Great customer service , professional approach mr thomas walker
Great experience

BMW i4
Great experience from the whole team from start to finish. Perfect car at a great price, love the fact there was no pushy sales technicals either.

Thanks to the whole team

The salesman who dealt with me, Mr Michael George was helpful and quite responsive to my demands in buying my state of the art Honda CRV. The other members of staff in the showroom were also helpful in his absence. In summary, I'd say fantastic and efficient service by the company.

Absolutely fantastic customer service. Popped in on the off chance to see a used car. Offered a test drive - the longest one I’ve ever had. Flo was fantastic - even offering to deliver the vehicle for free.
Really happy with the service I received - years warranty as well giving you confidence with your purchase. Thank you to Flo and the team!

We just bought a 2022 VW T-Roc from Norton Way, we dealt with Katie, she's been absolutely fantastic, professional and efficient on every occasion. The rear shelf was missing, she actually pointed that out, and has ordered a new one which will get posted directly to us. Thank you Katie.

A decent sales person . We got a fair price for our trade in . It would of been helpful to have had a report on the body condition of the car . After a few days we saw a dent and a scratch we didn’t see when we viewed the car.

Have sent in a review before, but repeat that Mark was great and would highly recommend him.

The staff we met were all pleasant and polite. There was no pressure to make a purchase and I was offered refreshments on each occasion.
Mark, the salesman who was helping me throughout my purchase, was extremely helpful and I had every confidence in him.

I bought a honda hrv 2019 from norton way honda , they informed me it has full service record, sold by them, reselling due to owner upgrading to new model. I haven't seen the car before trust the dealership quality. They give me appointment on Saturday end of closing time . Really didn't get much time to check . After the sale I noticed service book haven't stamped few years 2024, 2023 some other , I went to sale person asked and his response was we don't know were it serviced before . He agreed to stamp the book for Jan 2025 ; I don't know they really did or not . Mot passed without any recommendation, the moment I hit the road I noticed frond screen wiper have noticeable smearing in driver side blocking the clear vision. Second day I noticed clicking sound from driver side suspension when driving in uneven road . I hope honda used guarantee will sort that . All in all I had not pleasant experience. I expect better service from a honda dealer .

Krish was excellent...listened to me as a customer, what I wanted and didn't want, sorted everything out promptly and professionally.

Everyone was very friendly and helpful. Michael George was knowledgeable and happy to answer all of our questions.

Fantastic helpful staff, offering a pleasant purchasing experience is a clean and warm environment. It’s my 4th purchase from Letchworth Honda in 5 years m. Excellent after care service aswell

Very quick easy experience found car we wanted took for test drive couple of issues but sorted before we bought

Extremely pleased with the car we bought and the service from all the team at Norton Way Honda was outstanding.

I’m sorry but my experience wasn’t very good at all.The car had 2 scratches on it,and the £400 Auto Gleam hadn’t been done,which meant I spent 6 hours in the garage the following day .

A pleasant experience from start to finish. Everything fully explained by the Sales Executive, Mark. Efficient and timely and only took a few days for me to collect the car which had been well prepped.