Norton Way Group - NW Honda Reviews 

Awful Service!! I booked my bike in for a service and chain & sprocket replacement a month in advance as I was going on holiday.
I rang and confirmed a day prior and all was said to be ok.

When I arrived making a 20 mile journey on a cold rainy morning, I was
told without much of an apology that the parts had not arrived.

I should never be returning there and got much better service at Grafton.

Excellent very responsive service

The Honda staff at Norton way Letchworth were warm and welcoming. Michael George charming individual and very supportive to purchasing my car. Michael very knowledgeable that gave me reassurance to buy Honda for there quality and reliability. Hopefully I will stay with Honda to purchase my next future car.

The service is excellent. Katie Hodgkinson supported me great through out the service. Thanks Katie and team!

Great customer service from Mark Meredith whom we purchased our Honda HRV at Honda Letchworth very helpful and knowledgeable from purchase to collection highly recommended

Honda has always been friendly and very helpful in their customer service. Efficient and reliable, kept us updated from start to finish.

Will definitely recommend Honda to family and friends.

As someone who hadn't purchased a car for 15 years plus, Mark at NW Honda made the process clear, seamless and painless to navigate. There was no pushy sales of extra products, simply clear explanation of the benefits of each and time to decide if we wanted these or not. The minor cosmetic blemishes we'd spotted with the vehicle were removed and the vehicle was delivered direct to my home. I'd happily recommend NWH to anyone looking for a new car.

Katie in Sales was very professional and knowledgeable. She was extremely helpful throughout the purchase of my new car.

Efficient service.
The sales member of the team knew the car I was asking about.

Great commutation including video of car we bought. Nothing was too much trouble for Mark who answered our questions honestly and without the pressure selling often associated car salesman. He and his manager showed flexibility by including delivery in our final deal (about a 2 hour drive) . No hesitation in recommending this company. Thank you Mark for all your help.

Good efficient service by Mark and would recommend to anyone wanting to purchase a car

Bought a CRV from them last week and cannot rate Norton highly enough, from the very kind lady who makes the best coffee to Katie Hodgkinson who is just the best sales person and gave the most comprehensive breakdown of all their services & offerings, the features of the model we bought, and took my wife & I on a thorough test-drive… 10/10

first class and very helpful from start to finish as not been able to view car was sent a video of the car but as just recived it it looks like its just came out of the show room big thanks to leedan who been there from ordering to reciving this wonderful car also helped and kept me up to date with my honda civic sr 1.6 diesel and helped do the paperwork with over the phone or email

I bought a used car and part exchanged my car and the sales staff were amazing. I test drove the car and organised the price for mine on the day. They were knowledgeable and trustworthy and I would buy from here again. Friendly and well priced excellent condition vehicle.

An absolute pleasure! I love my new Honda ZR-V! Katie went above and beyond in not only helping me get acquainted with my new car, but also helping my mum with her Honda Jazz. Customer service excellent from start to finish. Highly recommend Norton Way Honda Letchworth!

Mark on sales looked after me purchasing my next Honda after 15 years of owning my civic which had been a brilliant vehichle .
My new vehicle is a HRV I hope it looks after me as my civic did.
I purchased this in October- so far so good.
Mark was very helpful with great customer service, support & care.
Communication was outstanding, Mark I felt valued my loyalty and custom with Honda.
The sale was smooth slick & organised, a big shout out to Mark for his time & help 😀 kind regards Jayne

Made the process of buying a used car super easy and stress free. The car is great and I had it delivered to my door over 100 miles away from the showroom. The staff were super friendly and not pushy. I've had a very bad experience in the past with vw. Honda are great. Norton way honda are great. Thanks krishan!

Lovely dealership, with knowledgeable, friendly staff, who made the process of purchasing the car seamless.

The salesman was very helpful and informative and listened well as to what I was after as just having become a widow I was a bit dubious about looking on my own.