I purchased a Mazda CX30 from Norton in Letchworth and I was very happy with the experience. The approach of all the sales team I encountered - in particular I thought Leigh Chapman was excellent bo... See more
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Lovely sales lady (Leigh) who communicated well via email; phone and face to face. Usual charade on pricing, but no more than other dealers. Did not give 5 stars as Norton promised to repair one... See more
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From the moment we came into the showroom we were treated with respect the staff were professional and very friendly making us feel welcome. There product knowledge was first class. Joshua the salespe... See more
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Excellent service from Donald Smith (what a nice guy!) when buying our Mazda from Letchworth (Norton Way Branch) branch: really friendly and knowledgeable, Donald did not rush and took time to explai... See more
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Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, Hertfordshire, SG6 1BL, Hertfordshire, United Kingdom
- 01462559875
4.7
Excellent
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
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A good time was had by almost all.
Your staff were informative, friendly and accommodating. My purchase had an immediate, unforeseen fault but this was rectified at the earliest point and again staff were most helpful in providing transport for me when due to blatant and unsupported age discrimination your insurers would not allow me a courtesy car. I recommend that Mazda review their choice of insurers.
February 28, 2025
Reply from Norton Way Group - NW Mazda
Good morning Jim Bassett, thank you for the 5-stars and kind words! Sorry to hear there was an issue with the insurers but glad to hear that transport was sorted out for you at the dealership. All the best - Mazda.
This was our 3rd car from Nortonway
This was our 3rd car from Nortonway. Happy with the service from Sales. Collecting the new car seamless, good communication leading up to our car exchange. No issues so far. We have the 3 year warranty & also car service plan.
March 8, 2025
Reply from Norton Way Group - NW Mazda
Good morning Julie Truett, thank you for the 5-stars! It is a pleasure to welcome you back and hope you're enjoying new car. Happy we could help and will be here if you need. All the best - Mazda.
I found the staff were friendly and helpful.
I found the staff were friendly, they were very patient and helpful. There was no pressure. I found the whole experiance of buying my car enjoyable.
March 7, 2025
Reply from Norton Way Group - NW Mazda
Good morning Michael, thank you for the 5-stars and happy we could help! Take care - Norton Way Mazda.
Great Customer Service
Great customer service from Leigh and all the team. Very professional at all times, and always putting the customer first. Would highly recommend Norton Way Group Mazda.
March 10, 2025
Reply from Norton Way Group - NW Mazda
Good morning Mrs P. Thank you for the 5-stars and kind words! Very happy we could help and hope you're enjoying your new car! All the best - Norton Way Mazda.
Great service very good deal
Great service very good deal. Leigh was attentive and kept me fully updated no issues whatsoever
March 8, 2025
Reply from Norton Way Group - NW Mazda
Good morning Michael Fry, thank you for the 5-stars and kind words! It is much appreciated and we are glad to hear that you received a great service and a very good deal. We will pass on your compliments to Leigh. We look forward to welcoming you back again soon. Take care - Norton Way Mazda.
Very friendly and professional service…
Very friendly and professional service , without any pressure selling. Allowing you to make a informed decision .
March 1, 2025
Reply from Norton Way Group - NW Mazda
Good morning Richard Bailey, thank you for the 4-stars and kind words! It is much appreciated and we are glad to hear that you received a very friendly and professional service from us. We will pass on your compliments to the team. We look forward to welcoming you back again soon. Take care - Norton Way Mazda.
Mazda, Norton Way, Letchworth
The staff were very helpful but not in an overly pushy way, friendly and knowledgeable. The sales lady who helped me was fab.
March 7, 2025
Reply from Norton Way Group - NW Mazda
Good morning AAM, thank you for the 5-stars and kind words! It is much appreciated and we hope you are enjoying your Cx-30. We look forward to welcoming you back again soon. Take care - Norton Way Mazda.
Quick and Easy purchase
Leigh knew exactly what I needed in my situation and came up with a really good offer. The whole process was swift and easy. I also did not feel pushed to make a decision.
March 7, 2025
Reply from Norton Way Group - NW Mazda
Good morning Ahmed Goekcel, thank you for the 5-stars and kind words! It is much appreciated and we will pass on your compliments to Leigh. We hope you are enjoying your Cx-30. We look forward to welcoming you back again soon. Take care - Norton Way Mazda.
Straightforward and speedy
Straightforward and speedy. Very happy with my new car. Excellent customer service-no pushy sales.
February 27, 2025
Reply from Norton Way Group - NW Mazda
Good morning, thank you for taking the time to leave us this 5-star review! We are glad you are enjoying your car and hope to welcome you back again soon. Take care - Norton Way Mazda
Car purchase
Great customer service, from start to finish, everything explained at each step.
February 27, 2025
Reply from Norton Way Group - NW Mazda
Good morning Chris Perkins, thank you for the 5-stars and taking the time to leave this review! Take care - Norton Way Mazda.
Great customer service
Great customer service, very knowledgeable and friendly especially Leah.
Checked in on us after our purchase which was reassuring and hopefully we will be dealing with Mazda again in the future, Thank you
February 11, 2025
Reply from Norton Way Group - NW Mazda
Good afternoon S Goodrum, thank you for the 5-stars and taking the time to write us this kind review. We are so glad you received great customer service and we will pass on your compliments to Leah. We hope you are enjoying your Mazda2. Take care - Norton Way Mazda
Josh has been brilliant and attentive…
Josh has been brilliant and attentive is selling & sorting my new CX-5. The car is great, for an SUV still good fun to drive and the tech takes any stress out of driving.
February 16, 2025
Reply from Norton Way Group - NW Mazda
Good morning Alex Watson, thank you for the 5-stars! We are very happy that you are enjoying your new car and hope to welcome you back again in the future. Take care - Norton Way Mazda.
Reply from Norton Way Group - NW Mazda
Good morning Femi, thank you for the 5-stars happy to hear you had a great experience with us! Take care - Norton Way Mazda.
Had a fantastic experience with Norton…
Had a fantastic experience with Norton Way Group – NW Mazda, thanks to Amelia Baldry. From start to finish, the process was an absolute breeze. Amelia was professional, friendly, and kept me informed at every step with prompt communication. Her customer service was top-notch, making everything smooth and stress-free. I highly recommend both Amelia and the team at Norton Way Mazda—couldn’t have asked for a better experience!
February 4, 2025
Reply from Norton Way Group - NW Mazda
Good morning Freddie Koskey, thank you for the 5-stars and kind words! It is much appreciated, take care - Norton Way Mazda.
Happy with Norton Way Group Mazda
Everything was perfect, easy performed and according my expectation.
Many thanks to the staff member Donald Smith who help me in all paperwork and to give the car as planned.
Very friendly the environment in Norton Mazda Way group.
February 2, 2025
Reply from Norton Way Group - NW Mazda
Good morning E Martinez-Estrada, thank you for the 5-stars and kind words! It is much appreciated and happy we could help. Take care - Norton Way Mazda
My family being long term Mazda users I…
My family being long term Mazda users I was looking for a car to change from my Mini, luckily I was able to connect with Leigh who looked after my purchase, I went for a Mazda 3 and I’m extremely happy about it, also want to thank Gareth for connecting with me, I look forward to dealing with you all in the future.
February 2, 2025
Reply from Norton Way Group - NW Mazda
Hi there, thank you for the 5-stars and kind words it is much appreciated and happy we could help! Take care - Norton Way Mazda
Friendly and helpful from arriving at…
Friendly and helpful from arriving at branch, no pressure sales, supported with good knowledge of the vehicle spec. Thankyou
January 21, 2025
Reply from Norton Way Group - NW Mazda
Good afternoon, thank you for the 5-stars and kind review! We will be sure to pass on your compliments to the team. Take care - Norton Way Mazda.
Angela Baldrey was a complete…
Angela Baldrey was a complete professional from start to finish
February 2, 2025
Reply from Norton Way Group - NW Mazda
Good morning John Lester, thank you for the 5-stars! Thank you for choosing Norton Way Mazda, it is much appreciated. Kind regards - Norton Way Mazda.
Staff are friendly
Staff are friendly , helpful and very knowledgeable about the cars they sell.
February 5, 2025
Reply from Norton Way Group - NW Mazda
Good morning A Hutchinson, thank you for the 5-stars! Very happy we could help and we are very pleased to hear that you found our staff very helpful and friendly. We will be sure to pass on your compliments to the team. We hope you are enjoying your new Mazda2 and we hope to welcome you back again soon. Take care - NW Mazda.
New car purchse made easy
Wonderful experience from start to finish. Josh and team covered all aspects of purchase which made my purchase an easy decision
February 1, 2025
Reply from Norton Way Group - NW Mazda
Good morning David, thank you for the 5-stars! Very happy we could help and we are very pleased to hear that you had a wonderful experience from start to finish. We will be sure to pass on your compliments to Josh and the team. We hope you are enjoying your new Mazda Cx-5 and we hope to welcome you back again soon. Take care - NW Mazda.
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