I purchased a Mazda CX30 from Norton in Letchworth and I was very happy with the experience. The approach of all the sales team I encountered - in particular I thought Leigh Chapman was excellent bo... See more
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Lovely sales lady (Leigh) who communicated well via email; phone and face to face. Usual charade on pricing, but no more than other dealers. Did not give 5 stars as Norton promised to repair one... See more
Company replied
From the moment we came into the showroom we were treated with respect the staff were professional and very friendly making us feel welcome. There product knowledge was first class. Joshua the salespe... See more
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Excellent service from Donald Smith (what a nice guy!) when buying our Mazda from Letchworth (Norton Way Branch) branch: really friendly and knowledgeable, Donald did not rush and took time to explai... See more
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Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, Hertfordshire, SG6 1BL, Hertfordshire, United Kingdom
- 01462559875
4.7
Excellent
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent !!
Excellent service from Donald Smith (what a nice guy!) when buying our Mazda from Letchworth (Norton Way Branch) branch: really friendly and knowledgeable, Donald did not rush and took time to explain all the paperwork thoroughly as well.The test drive and inspection were very comprehensive with no stone unturned. Have to say it's the best car buying experience we've had (and we've had a quite a few over the years). Really happy with the car and buying service provided and Donald is a credit to the company.
February 8, 2025
Unprompted review
Reply from Norton Way Group - NW Mazda
Good afternoon er indoors, thank you for the 5-stars! Very happy we could help and we are very pleased to hear that you received excellent service from Donald. We will be sure to pass on your compliments to him and we hope to welcome you back again soon. Take care - NW Mazda.
Great service
Great professional services. Enjoy my new car. Highly recommended. Thank you, Ronan!
January 24, 2025
Reply from Norton Way Group - NW Mazda
Good morning Blue facility services ltd, thank you for the 5-stars we are happy we could provide you with a great service. Take care - NW Mazda.
Excellent customer service
Amelia communicated brilliantly with us throughout the whole process, which made it very efficient, easy and stress-free. Thank you so much.
January 17, 2025
Reply from Norton Way Group - NW Mazda
Good morning Isla, thank you for the 5-stars and kind words! Happy to help and we will pass on your compliments to Amelia. We hope you are enjoying your new Mazda2. Kind regards - Norton Way Mazda.
Genuinely nice buying experience
Couldn't have wished for a more pleasant buying experience. No pushy staff, just friendly, reliable and knowledgeable. Thank you Amelia!
January 23, 2025
Unprompted review
Reply from Norton Way Group - NW Mazda
Good morning John Rose, thank you for the 5-stars and kind words! We will pass on your compliments to Amelia and the team. Kind regards - Norton Way Mazda.
Reply from Norton Way Group - NW Mazda
Good morning Nicholas Clark, thank you for the 5-stars and kind words, happy we could help. Take care - Norton Way Mazda.
Buying a car over the web/ internet …
Amelia was excellent in our dealings with her. As we were buying the used MX5RF via the website as we live in Newcastle she answered all our questions honestly and kept us up to date with videos of the car. She could not have been any more helpful.
Upon arrival at the garage Amelia had organised for the car we travelled down in to be put on charge ready for me to drive it back to Newcastle as my wife and son drove his new car home.
Amelia made the whole distance process easy and took all the worry out of buying a car via the internet/web.
I would recommend Amelia and Norton Mazda and believe me that’s a recommendation that is rare coming from me but warranted on this occasion.
Thanks Amelia for your help understanding and kindness
January 18, 2025
Unprompted review
Reply from Norton Way Group - NW Mazda
Good morning Kate, thank you for the 5-stars and taking the time to leave us this kind review it is much appreciated and will be sure to pass your compliments on to the team. Take care - Norton Way Mazda.
Mazda 2 Review
Polite and informative service. No hard sell. Wanted to know my requirements.
December 30, 2024
Reply from Norton Way Group - NW Mazda
Good morning Paul Merryweather, thank you for the 5-stars! It is much appreciated and happy we could help. Take care - Norton Way Mazda.
Just wanted to thank Josh for his…
Just wanted to thank Josh for his professionalism and service today. Helping me find the right car for me and my family. Would highly recommend. A lovely boy and definitely a credit to Mazda!
January 16, 2025
Unprompted review
Reply from Norton Way Group - NW Mazda
Good morning Courtney, thank you for the 5-stars and kind words! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Mazda.
First class dealership
For me it is the staff, well trained, extremely knowledgeable & and communicate in a way I find agreeable.
January 2, 2025
Reply from Norton Way Group - NW Mazda
Good morning Nicholas Hand, thank you for the 4-stars and kind words! We are pleased we could help and we will pass on your compliments to the team. We hope you are enjoying your new Mazda3 Take care - NW Mazda.
Professional and knowledgeable staff
Professional and knowledgeable staff. Good communication and stress-free transactions.
December 19, 2024
Reply from Norton Way Group - NW Mazda
Good morning Malcom Wood, thank you for the 5-stars and kind words! We will be sure to pass your compliments on to the team. Take care - Norton Way Mazda.
Friendly, Positive Experience
I have been driving Mazda's for over 20 years and have been with Norton Way Mazda for just over nine years. They are very customer focused without any hard sell, by which I mean they're genuinely friendly and I feel very comfortable doing business with them, which is a big deal for me.
December 16, 2024
Reply from Norton Way Group - NW Mazda
Good morning Jason BH, thank you for the 5-stars and kind words! We are always pleased to hear from our customers especially returning ones and also glad to hear that your experience was friendly and positive as usual. We will be sure to pass on your compliments to the team and we hope you are enjoying your new Mazda3. Take care - NW Mazda.
Fantastic Service
From the first visit to test drive the car we were interested in to the after care, Amelia and Sam made the purchase of this car easy and stress free. Whenever they said they would do something it was done straight away and followed up. We are over the moon with the car and would recommend to anyone.
December 10, 2024
Reply from Norton Way Group - NW Mazda
Good morning Nikki Black, thank you for the 5-stars and kind words! We are pleased to hear that you received a fantastic service from us. We will be sure to pass on your compliments to Amelia and Sam. Take care - NW Mazda.
Josh was very professional and had a…
Josh was very professional and had a very friendly attitude.
He dealt professionally for both parties interests.
Very helpful after sales , guidance, advice and how to get the best of the vehicle in term of services and maintenance .
December 3, 2024
Reply from Norton Way Group - NW Mazda
Good morning Ady 2, thank you for the 4-stars and kind words! We are pleased to hear that Josh was professional and very friendly. We will be sure to pass on your compliments to him and we hope you are enjoying your Cx-5. Take care - NW Mazda.
Josh was more than helpful in buying my…
Josh was more than helpful in buying my car he was more like a friend than a salesman a great asset to Norton Way Mazda
November 30, 2024
Reply from Norton Way Group - NW Mazda
Good morning Gary, thank you for the 5-stars and kind words! We always like to hear from our customers and we will be sure to pass on your compliments to Josh. We hope you are enjoying your Ford Ecosport. Take care - NW Mazda.
Have bought 2 cars feom them…
Have bought 2 cars feom them prieviously. Sales assisstant very friendly and helpful. Good website for used cars.
November 29, 2024
Reply from Norton Way Group - NW Mazda
Good morning Nicki Berry, thank you for the 5-stars and kind words! We always like to hear from our customers especially returning ones. We will be sure to pass on your compliments to the team. Take care - NW Mazda.
The service was amazing from start to…
The service was amazing from start to finish can’t thank the team enough and we love our Mazda 2 and I feel if any problems arise the staff at Mazda would go over and above to sort the problem thank you especially to Ronan and Josh
November 25, 2024
Reply from Norton Way Group - NW Mazda
Good morning Robert, thank you for the 5-stars and kind words! We are very happy that you had amazing service from us and look forward to welcoming you back. Take care - Norton Way Mazda.
Had a slight issue at first with the…
Had a slight issue at first with the car but Norton sorted it out swiftly great customer service
November 23, 2024
Reply from Norton Way Group - NW Mazda
Good morning Mr Gee, thank you for the 5-stars and kind words! Happy we could help and also pleased to hear that the issue you had was dealt with swiftly. We hope you are enjoying your Toyota Aygo. Take care - Norton Way Mazda.
Friendly and Helpful
November 11, 2024
Reply from Norton Way Group - NW Mazda
Good morning Marion Rogan, thank you for the 5-stars and kind words! Happy we could help. We hope you are enjoying your new Mazda3. Take care - Norton Way Mazda.
A truly 5 Star experience.
We recently called at Norton Way Mazda, Letchworth, and exchanged our elderly car for a newer Mazda.We had not changed our car for many years and were a little apprehensive but we were met by Josh Simkins who immediately put us at our ease. He was very patient, answered all our questions and guided us smoothly through the whole process. He has continued to provide excellent after sales support and we have no hesitation in recommending him, and Norton Way Mazda, Letchworth , it has truly been a 5 Star experience.
November 11, 2024
Reply from Norton Way Group - NW Mazda
Good morning Simon, thank you for the 5-stars and kind words! Very happy we could help and will be sure to pass your compliment on to the team. Take care - Norton Way Mazda.
Informative sales info thanks to…
Informative sales info thanks to Donald. Picking up our new car was a smooth process.
November 3, 2024
Reply from Norton Way Group - NW Mazda
Good morning Sandra, thank you for the 5-stars and kind words! Happy we could help and that you are enjoying your new car! Take care - Norton Way Mazda.
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