I purchased a Mazda CX30 from Norton in Letchworth and I was very happy with the experience. The approach of all the sales team I encountered - in particular I thought Leigh Chapman was excellent bo... See more
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Lovely sales lady (Leigh) who communicated well via email; phone and face to face. Usual charade on pricing, but no more than other dealers. Did not give 5 stars as Norton promised to repair one... See more
Company replied
From the moment we came into the showroom we were treated with respect the staff were professional and very friendly making us feel welcome. There product knowledge was first class. Joshua the salespe... See more
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Excellent service from Donald Smith (what a nice guy!) when buying our Mazda from Letchworth (Norton Way Branch) branch: really friendly and knowledgeable, Donald did not rush and took time to explai... See more
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Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, Hertfordshire, SG6 1BL, Hertfordshire, United Kingdom
- 01462559875
4.7
Excellent
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
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Good communication ,very friendly
Good communication ,very friendly , knowledgeable and car delivered at time stated many thanks to donald for a very pleasant transaction
November 2, 2024
Reply from Norton Way Group - NW Mazda
Good morning Miles Taylor, thank you for the 5-stars and kind words. Happy we could help and we will pass on your compliments to Donald. We hope you are enjoying your Mx-30. Take care - Norton Way Mazda.
Friendly and helpful
November 1, 2024
Reply from Norton Way Group - NW Mazda
Good morning Amanda Hardy, thank you for the 5-stars and kind words. Happy we could help. Take care - Norton Way Mazda.
Mazda CX30
This week we purchased a Mazda CX30 from Josh Simkins. He was an outstanding representative for Mazda and their cars and services. Changing our car was long overdue and Josh guided us through the whole process of binding my phone to the car and how to use all the ‘new’ gadgets.He was knowledgeable, courteous, kind and patient and asset to your show room.
November 12, 2024
Unprompted review
Reply from Norton Way Group - NW Mazda
Good morning Katrina Mitchell, thank you for the 5-stars and kind words We are happy that you received outstanding service from Josh and we will be sure to pass on your compliments to him. . Take care - Norton Way Mazda.
Josh was very friendly professional and…
Josh was very friendly professional and approachable, give him a raise he is really good
November 4, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon Groppe, thank you for the 5-stars! Happy we could help. Take care - Norton Way Mazda.
Very good, reputable dealer
Very good, friendly service with Amelia Baldry. We're very satisfied with the lovely Mazda cx-5 exclusive we purchased at a very reasonable price. We we're given the opportunity to take it for a test drive unaccompanied by any sales staff which allowed us to really get a feeling for the car. We travelled 135 miles to visit Norton Way Mazda and we're not disappointed. Thank you 👍
November 3, 2024
Reply from Norton Way Group - NW Mazda
Good morning Dave Orange, thank you for the 5-stars and taking the time to write us this kind review, it is much appreciated and hope to welcome you back in the future. All the best - Norton Way Mazda.
Reply from Norton Way Group - NW Mazda
Good afternoon Alan Keena, thank you for the 5-stars! Take care - Norton Way Mazda.
Leigh was friendly alternative and…
Leigh was friendly alternative and helpful throughout the process
October 23, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon Colin, thank you for the 5-stars! We will be sure to pass on your compliments. Take care - Norton Way Mazda.
Shout out for "Leigh Chapman" when you…
Shout out for "Leigh Chapman" when you are looking for an upgrade, the first class customer service she provided was more than i could ever had expected.
November 2, 2024
Unprompted review
Reply from Norton Way Group - NW Mazda
Good afternoon Roy Wilson, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to Leigh and we hope you are enjoying your Cx-5. Take care - NW Mazda.
Competetitive pricing
Competetitive pricing, great service and Comms. I travelled from Yorkshire. Well done Leigh.
Kaizen
October 21, 2024
Reply from Norton Way Group - NW Mazda
Good morning David Hicks, thank you for the 4-stars and kind words! We will be sure to pass on your compliments to Leigh and we hope you are enjoying your Cx-60. Take care - NW Mazda.
Great customer service especially from…
Great customer service especially from Leigh would highly recommend
October 24, 2024
Reply from Norton Way Group - NW Mazda
Good morning Ms Debra Johnson, thank you for the 5-stars and kind words! We are so glad you received great customer service and we will be sure to pass on your compliments to Leigh and the team. Take care - NW Mazda.
The staff were very polite and listened…
The staff were very polite and listened to my requests as I was not sure which type of car would suit me needs
October 1, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon Jeremy Hart, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to the team and we hope you are enjoying your new Mx-30. Take care - Norton Way Mazda.
Leigh was amazing
Leigh was amazing, went above and beyond to help me find the right masda for me and delivered to my house
October 1, 2024
Reply from Norton Way Group - NW Mazda
Good morning Tracey Fuller, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to Leigh and we hope you are enjoying your Mazda2. Take care - Norton Way Mazda.
Great service and helpful staff at Norton Way Mazda
Pleasant and well informed staff with good knowledge of Mazda models. Excellent clean and tidy facilities and a good range of vehicles to view. Leigh in particular, was friendly, very efficient and nothing was too much to ask. My decision to buy cx30 was made easier and quicker by Norton Way staff and the handover process of my new car was efficient and informative. I have been a long term customer and with service like this from Norton Way, I will continue to use them.
October 9, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon Gazza, thank you for the 5-stars and kind words! We are pleased you received great service from us. We will be sure to pass on your compliments to Leigh and the team. We hope you are enjoying your Cx-30. Take care - Norton Way Mazda.
Amelia
When I walked in showroom and met Amelia Baldry (sales Executive) I felt at home no pushing a great person also I would like to thank you to Sam who helped me with the paperwork another great person Norton way Mazda have got good act together and that goes along way
October 1, 2024
Reply from Norton Way Group - NW Mazda
Good morning Philip Rolph, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to Amelia and Sam and we hope you are enjoying your new Cx-5. Take care - Norton Way Mazda.
Reply from Norton Way Group - NW Mazda
Good morning Chris Holden thank you for the 5-stars and kind words! We will be sure to pass on your compliments to Leigh and we hope you are enjoying your new Cx-5. Take care - Norton Way Mazda.
Relaxed and knowledgable team
Relaxed and knowledgable team, process from start to finish was very easy.
September 28, 2024
Reply from Norton Way Group - NW Mazda
Good morning Samuel Rutter, thank you for the 5-stars and kind words! Take care - Norton Way Mazda.
I highly recommend Norton Way Mazda
I highly recommend Norton Way Mazda to anyone looking for a quality vehicle and excellent customer service. I’m thrilled with my new car and will definitely return for future purchases!
September 29, 2024
Reply from Norton Way Group - NW Mazda
Good morning Gerry, thank you for the 5-stars and kind words! Happy we could help. Take care - Norton Way Mazda.
Knew the car I wanted. No Issues
Knew the car I wanted. Received a great price for current Mazda, and my monthly PCP payment were within my threshold.
Friendly staff, good communication, easy collection.
Maybe a bottle of wine to be given to the purchaser to say thank you for the custom!
September 29, 2024
Reply from Norton Way Group - NW Mazda
Good morning Mr Neil Emmerson, thank you for taking the time to leave us 5-stars and kind words! It is much appreciated and hope to welcome you back again soon. Take care - Norton Way Mazda.
A new car purchased to the usual high standard.
The sales procedure was very professional and the sales staff attentive and informative in all respects.
The negotiation procedure was constructive and I was satisfied with the final outcome.
The hand over of the new car was exemplary.
September 14, 2024
Reply from Norton Way Group - NW Mazda
Good morning Dave Blofield, thank you for the 5* rating and kind words! We are pleased to hear that you received exemplary service from us. We will be sure to pass on your compliments to the team. and we hope you are enjoying your new Mazda2. All the best - NW Mazda.
Reply from Norton Way Group - NW Mazda
Good morning David Andrew, thank you for the 5* rating and kind words! All the best - NW Mazda.
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