I purchased a Mazda CX30 from Norton in Letchworth and I was very happy with the experience. The approach of all the sales team I encountered - in particular I thought Leigh Chapman was excellent bo... See more
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Lovely sales lady (Leigh) who communicated well via email; phone and face to face. Usual charade on pricing, but no more than other dealers. Did not give 5 stars as Norton promised to repair one... See more
Company replied
From the moment we came into the showroom we were treated with respect the staff were professional and very friendly making us feel welcome. There product knowledge was first class. Joshua the salespe... See more
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Excellent service from Donald Smith (what a nice guy!) when buying our Mazda from Letchworth (Norton Way Branch) branch: really friendly and knowledgeable, Donald did not rush and took time to explai... See more
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Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, Hertfordshire, SG6 1BL, Hertfordshire, United Kingdom
- 01462559875
4.7
Excellent
558 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Young salesman on his phone with his…
Young salesman on his phone with his other salesman mate. £50,000 in our pocket ready to buy a car today and he couldn’t be bothered showing us through the used cars or the new cars in the show room. So, we drove away, and will buy a car today from someone else! Not impressed and needs a good talking to.
September 28, 2024
Unprompted review
Reply from Norton Way Group - NW Mazda
Good morning T Gunn, we are very sorry to hear about this. We have passed your comments onto the sales team including our head of business Mark Morris whom you can contact at Mark.Morris@nortonway.com. Kind Regards - NW Mazda.
Fantastic salesperson (Leigh)
Fantastic salesperson in Leigh. Got me everything that I wanted on the car, and the sale was handled with brilliant efficiancy and in a genuine and friendly manner.
Thank you
September 5, 2024
Reply from Norton Way Group - NW Mazda
Good morning Andrew Adlem, thank you for the 5-stars! We are very glad that we could help and that you received fantastic service from Leigh. We hope you are enjoying your Mazda2. Take care - NW Mazda.
Never bought a car online before .
Never bought a car online before .
Amelia made it very easy for me to complete and thoroughly helpful too , and kindly delivered to
My home in perfect condition and as described . Would def recommend
September 6, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon Samantha Kavanagh, thank you for the 5-stars! We are very glad that we could help. We will pass on your compliments to Amelia. We hope you are enjoying your Mazda2. Take care - NW Mazda.
Reply from Norton Way Group - NW Mazda
Good morning G Humphrey, thank you for the 5-stars! We are very glad that we could help and that you received great service from Donald Take care - NW Mazda.
Over the past few months spent…
Over the past few months spent searching for a replacement car I have found that not all dealers tell you the complete story about what they are selling. On going on Green Flag vehicle check the information given sometimes does not add up to what the dealer is saying.
Norton Way Group Mazda is one car dealer that gives spot on accurate information of what they are selling.
Not only that but the salesman Josh went out of his way to be helpful and provide an excellent customer service with no hassle or hard sell.
Anyone thinking of buying a new or used car should look up Norton Way Mazda and they won’t be disappointed.
August 29, 2024
Reply from Norton Way Group - NW Mazda
Good morning David King - Thank you for the 5* review and your kind words. We appreciate your feedback and we are pleased that you received excellent service from us. We will pass on your compliments to Josh. We look forward to seeing you again in the near future. All the best - NW Mazda.
Excellent customer service once again
Excellent customer service once again. Highly recommended.
September 6, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon Paul H, thank you for taking the time to write us a 5* review! We always appreciate feedback from our regular customers. We will pass on your compliments to the team. We look forward to welcoming you back again soon. All the best - NW Mazda.
Buying a Mazda MX30REV
I found dealing with Donald very straightforward, paperwork was dealt with in an efficient manner on the first visit.
The hand over was very informative and well presented I drove away feeling very confident.
I am very happy with the car and would thoroughly recommend Norton Way to any car buyer
September 5, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon, Robert Clarkson - Thank you for the 5* review and your kind comments. We appreciate your feedback and we will pass on your compliments to Donald. We look forward to seeing you again in the near future. All the best - NW Mazda.
Very rude sales lady who deliberately…
Very rude sales lady who deliberately ignored me waiting and snapped she was serving ‘a customer’ who had just walked in. I had phoned the day before and arranged my visit to sort out a key that wasn’t working after recently buying a car there. Luckily a very pleasant young man attended to me, I think a reminder that aftercare is as important as sales is in order. I will avoid next time and take my business elsewhere.
September 14, 2024
Unprompted review
Reply from Norton Way Group - NW Mazda
Good morning Helen, we are very sorry to hear that you have had this experience with us. We have passed your comments on to the team including our head of business Mark Morris whom you can contact at Mark.Morris@marubeni-autouk.com. Kind Regards - NW Mazda.
This was my 3rd purchase from them
This was my 3rd purchase from them, I trust them and the advice they provide whenever I have had dealings with them.
September 4, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon Tony Perkins, thank you for taking the time to write us a 5* review! We always appreciate feedback from our regular customers. We will pass on your compliments to the team and we hope you are enjoying your Cx-30. We look forward to welcoming you back again soon. All the best - NW Mazda.
Service was first class from start to…
Service was first class from start to finish leigh Chapman on sales helped with everything and gave us a fantastic new mazda 2 a dream to drive thank you leigh and team at Norton way mazda letchworth 👍🤗
September 4, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon Ian Bolton, thank you for taking the time to write us a 5* review! We always appreciate feedback from customers and are pleased to here that the service you received was first class. We will pass on your compliments to Leigh. We look forward to welcoming you back again soon. All the best - NW Mazda.
Getting a new car
The purchase of my new car and part exchange of my old car was handled by Leigh Chapman in a friendly and efficient manner. I am very happy with my new car.
September 1, 2024
Reply from Norton Way Group - NW Mazda
Good morning Carolyn Kaye, thank you for the 5-stars! We are very glad that we could help. We will be sure to pass on your compliments to Leigh. Take care - NW Mazda.
Absolutely excellent service
Absolutely excellent service. About two weeks after (used) car purchase, the vehicle had an engine/ belt problem which was sorted and the belt was replaced (without quibble) within a couple of hours. Technician Ed was very helpful and professional as was the reception team.
August 21, 2024
Reply from Norton Way Group - NW Mazda
Good morning David Tomkins, thank you for the 5 stars! We are pleased you received excellent service from us. We will pass on your compliments to the team. We hope you are enjoying your Cx-30. Take care - NW Mazda.
Excellent service from sales staff.
August 23, 2024
Reply from Norton Way Group - NW Mazda
Good morning Andrew Randle, thank you for the 4-stars! We will pass on your compliments to the sales team. Take care - NW Mazda.
dangerously over inflated tyres
I have been driving 1200 miles with my tyres at 50 psi!
Dangerously overinflated.
I am not confident that my new car has had all of the safety adjustments required pre delivery. I’m not happy.
August 12, 2024
Reply from Norton Way Group - NW Mazda
Good morning Kevin Ramsay, we are very sorry to hear of the issue with your tyre. We have passed on your comments to the Sales Team and included our head of business Mark Morris who you can contact on mark.morris@marubeni-autouk.com Take care - NW Mazda.
Excellent service from Josh from start…
Excellent service from Josh from start to finish. I would have my car serviced there but it’s so far away from me.
August 17, 2024
Reply from Norton Way Group - NW Mazda
Good morning David Chant, thank you for the 5-stars! We are very happy that you received excellent service from Josh from start to finish. We will be sure to pass on your compliments to him. We hope you are enjoying your Cx-5. Take care - NW Mazda.
Not Good
This company seems very good in helping but once they've got your money, the aftercare is non existent. I didn't even get a call asking how the vehicle was running but I suppose there were so many issues that I had anyway. They use to be really good but I will hesitate to go back to them in the future
June 22, 2024
Reply from Norton Way Group - NW Mazda
Good morning Mrs Johnson, we are very sorry to hear that your experience with us was not good. We have passed your comments on to our sales team including our head of business Mark Morris whom you can contact at Mark.Morris@marubeni-autouk.com we hope we can restore your faith in NW Mazda.
Great professional service
A great service provide by Leigh on the purchase of my new car. Easy process from start to finish with no pushy sales. Everything explained fully and so quick from seeing car on the web site to driving it home. 5* service
July 31, 2024
Reply from Norton Way Group - NW Mazda
Good afternoon Mrs Forster, thank you for the 5-stars and taking the time to write this kind review. It is much appreciated and we are glad you received a great professional service from Leigh. We hope you are enjoying your car. Take care - Norton Way Mazda.
Great service
Staff very helpful, all went well from initial contact right through to collection - we are delighted with our new car!
August 8, 2024
Reply from Norton Way Group - NW Mazda
Good morning Jane, thank you for the 5-stars and taking the time to write this kind review. It is much appreciated and we are glad you received a great service from us. Take care - Norton Way Mazda.
The whole transaction was conducted…
The whole transaction was conducted very professionally, so very happy with the service I received!
August 1, 2024
Reply from Norton Way Group - NW Mazda
Good morning Michael A Hodgson, thank you for the 5-stars and taking the time to write this kind review. It is much appreciated, take care - Norton Way Mazda.
Mazda review
The staff at Mazda who we dealt with couldn’t be more helpful, friendly and experienced. We have been with Mazda for many years and keep going back there, nothing is too much trouble. Well done and a big thank you.
July 31, 2024
Reply from Norton Way Group - NW Mazda
Good morning Lorraine, thank you for the 5-stars and taking the time to write this kind review. It is much appreciated, take care - Norton Way Mazda.
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