We went to this dealer looking for a used qashqai we were dealt with by Kate Humphrey who allowed us to test drive 2 cars she was very knowledgeable and helpful and gave real honest advice and inform... See more
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See what reviewers are saying
Bought a 2023 plate juke had a gearbox fault and returned the car was supposedly fixed and within 48 hours I was stranded at the side of the m1 with the same fault. I want to reject the car but I am b... See more
Having used the website to locate the right vehicle (which was so easy) we booked to meet Kieron in sales who was fantastic. Deposit paid and PCP option chosen to finance (as it came with two free ser... See more
Company replied
From my initial enquiry to being handed the keys to my lovely new car I've been really well looked after and couldn't ask for a better service being taken care of by every individual I've met at Nort... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, Letchworth, SG6 1BL, Hertfordshire, United Kingdom
- 01462559497
4.5
Excellent
676 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Norton Way Group - NW Nissan
Good morning PW, thank you for the 5* rating and kind words! We hope you are enjoying your new Qashqai. All the best - NW Nissan.
Good service and communication
Good service and communication throughout the process from start to finish
September 28, 2024
Reply from Norton Way Group - NW Nissan
Good morning BanJoe, thank you for the 5* rating and kind words! We are glad you received good service from start to finish. We hope you are enjoying your new Juke. All the best - NW Nissan.
Logan was super helpful knowledgeable…
Logan was super helpful knowledgeable and very friendly. Great experience. First class service. Thank you!
September 20, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Mrs Jo Trayler, thank you for the 5* rating and kind words! We are glad you received first class service from Logan and we will pass on your compliments. We hope you are enjoying your Juke. All the best - NW Nissan.
Very helpful staff....delivery the car…
Very helpful staff....delivery the car to my door
September 19, 2024
Reply from Norton Way Group - NW Nissan
Good morning Michael, thank you for the 4* rating. We are pleased to hear that our team were very helpful. Take care - NW Nissan.
Great serviceWhole process was straight forward
Whole process was straight forward. Features of the car were well explained.
September 26, 2024
Reply from Norton Way Group - NW Nissan
Good morning John Mancktelow, thank you for the 5* rating and kind words! We hope you are enjoying your Qashqai. All the best - NW Nissan.
Efficient and excellent service.
September 25, 2024
Reply from Norton Way Group - NW Nissan
Good morning Nic, thank you for the 5* rating and kind words! We hope you are enjoying your new Qashqai. All the best - NW Nissan.
Adam Adam fantastic
Adam who help me all the way through get the car was fantastic and ones got the car
The after care couldn’t been any better
September 21, 2024
Reply from Norton Way Group - NW Nissan
Good morning Mrs Charlotte Obia, thank you for the 5-stars and kind words it is much appreciated. We always appreciate feedback from customers and we are pleased to hear that your experience with Adam was fantastic. We will be sure to pass on your compliments to him and we hope you are enjoying your Qashqai . Take care - Norton Way Nissan.
Prompt service
Prompt service, Marco and staff really helpful and courteous, certainly recommend.
October 3, 2024
Unprompted review
Reply from Norton Way Group - NW Nissan
Good morning Roseann Brittle thank you for the 5-stars and kind words it is much appreciated. We are pleased that the service you received was prompt and that the staff were very polite. We will be sure to pass on your compliments to the team. Take care - Norton Way Nissan.
Would recommend Letchworth Nissan to…
Would recommend Letchworth Nissan to anyone who asks!
We’ve been going there for last 5 years and service is always exceptional!
September 21, 2024
Reply from Norton Way Group - NW Nissan
Good morning Paula Gee, thank you for the 5-stars and kind words it is much appreciated. We always appreciate feedback from customers especially our regular ones and we are pleased to hear that you are still receiving exceptional service from us. We will be sure to pass on your compliments to the team. Take care - Norton Way Nissan.
Excellent service, value for money pre-registered Nissan Leaf
Best vale for money purchase with excellent services provided. Highly recommended.
September 15, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Autumn Cheuk thank you for the 5-stars! it is much appreciated. We are pleased you received excellent service from us. We will be sure to pass on your compliments to the team. We hope you are enjoying your Leaf. Take care - Norton Way Nissan.
Great service from salesmen Adam
Great service from salesmen Adam. Explained everything about my new car. Made courtesy calls to check I was happy with my car. I have been with letchworth dealerships for last 9 years for new cars and services.
September 12, 2024
Reply from Norton Way Group - NW Nissan
Good morning Christine, thank you for the 5-stars! it is much appreciated. We are pleased you received a great service from Adam. We will be sure to pass on your compliments to him. We hope you are enjoying your car. Take care - Norton Way Nissan.
Norton Way Nissan are excellent
Norton Way Nissan are excellent , great team there , always so helpful with everything , no pressure at all and wanting the best deal for you the buyer , kept me informed all the way , fantastic , many thanks Sean Draper .
September 10, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Sean Draper, thank you for the 5-stars! it is much appreciated. We are pleased you received excellent service from us and we will be sure to pass on your compliments to the team. We hope you are enjoying your new Juke. Take care - Norton Way Nissan.
Exceptional service all through.
September 3, 2024
Reply from Norton Way Group - NW Nissan
Good morning GA, thank you for the 5-stars! it is much appreciated. We are pleased you received exceptional service from us. Take care - Norton Way Nissan.
Outstanding customer care
September 8, 2024
Reply from Norton Way Group - NW Nissan
Good morning Mrs Broom, thank you for the 5-stars! it is much appreciated. Take care - Norton Way Nissan.
From the pleasant greeting l received…
From the pleasant greeting l received when l entered the showroom. To when l left l had excellent service. I was looked after with coffee whilst l waited for paperwork. Everything was explained clearly and l left a very happy customer.
Well done Luke & Nissan.
August 30, 2024
Reply from Norton Way Group - NW Nissan
Good morning Gay Austin, thank you for the 5-stars! We are very pleased you received excellent service from us. We will pass on your compliments to Luke and the team. We hope you are enjoying your Qashqai. Take care - NW Nissan.
Very welcoming and friendly
Very welcoming and friendly. Options explained and discussed. Delivered as expected.
September 5, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Mr B Dunford, thank you for the 5-stars and kind words. We are very glad that we could help. Take care - NW Nissan.
Great friendly service and competitive price.
Great friendly service provided by Howard, who matched a competive deal for us on a new Juke.
September 2, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Paul Burwood, thank you for taking the time to write us a great review! We are so pleased to hear you had a great experience with us and will pass on your compliments to Howard. We hope you are enjoying your Juke. We look forward to welcoming you back again soon. All the best - NW Nissan.
Helpful staff
September 1, 2024
Reply from Norton Way Group - NW Nissan
Good morning Kathryn Stacey, thank you for the 5-stars! We are very glad that we could help. Take care - NW Nissan.
Friendly, professional service :)
From my initial enquiry to being handed the keys to my lovely new car I've been really well looked after and couldn't ask for a better service being taken care of by every individual I've met at Norton way Honda. A few gentlemen that have stood out for me for providing such a friendly professional service are Michael George, Krishan Patel and Scott Hay.
Thank you all its been a pleasure dealing with you guys.
September 3, 2024
Unprompted review
Reply from Norton Way Group - NW Nissan
Good afternoon Andy Pollard, thank you for the 5-stars! We are very happy that we could help and that you found the the service provided both friendly and professional. We will be sure to pass on your compliments to the sales team. We hope you are enjoying your new car. Take care - NW Honda
A Trusted And Helpful Dealer
This was my second vehicle from Norton Way Nissan at Letchworth and once again the experience of purchasing a new car was very pleasant. No hard sell, just helpful advice. Can't fault the process at all.
August 11, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Mr Linger, thank you for the 5-stars! We are very happy that we could help. We will be sure to pass on your compliments to the sales team. We hope you are enjoying your Qashqai. Take care - NW Nissan.
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