We went to this dealer looking for a used qashqai we were dealt with by Kate Humphrey who allowed us to test drive 2 cars she was very knowledgeable and helpful and gave real honest advice and inform... See more
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Bought a 2023 plate juke had a gearbox fault and returned the car was supposedly fixed and within 48 hours I was stranded at the side of the m1 with the same fault. I want to reject the car but I am b... See more
Having used the website to locate the right vehicle (which was so easy) we booked to meet Kieron in sales who was fantastic. Deposit paid and PCP option chosen to finance (as it came with two free ser... See more
Company replied
From my initial enquiry to being handed the keys to my lovely new car I've been really well looked after and couldn't ask for a better service being taken care of by every individual I've met at Nort... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, Letchworth, SG6 1BL, Hertfordshire, United Kingdom
- 01462559497
4.5
Excellent
676 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 24 hours
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It’s important not to be forgotten once…
It’s important not to be forgotten once the sale is complete. Have returned with minor queries which have been dealt with no probs. p s . the coffee was nice!
October 29, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Derek, thank you for the 5-stars and taking the time to write us this review. It is much appreciated and hope to welcome you back again soon. All the best - Norton Way Nissan.
Helpful, reliable service at Nissan
All staff were very friendly, efficient and listened to what we wanted. Our new car was sorted out quickly without any hassle. Luke was great and answered any questions we had, also the head of services was very helpful. Our new Qashqai is fab!
October 28, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Stewart Peatman, thank you for the 5-stars and kind words! We will be sure to pass your compliments on to the team. Take care - Norton Way Nissan.
Reply from Norton Way Group - NW Nissan
Dear Mrs Trudie Walkom, thank you for the 5-stars! Glad you had a great experience with us. Take care - Norton Way Nissan.
5 Star Service
As ever , excellent guidance, service and support for purchasing my 3rd Nissan car from the dealer.
November 3, 2024
Reply from Norton Way Group - NW Nissan
Good morning TJ, thank you for the 5-stars! Happy to read that you have had an excellent experience with us. Take care - Norton Way Nissan.
Great salesperson…Very…
Great salesperson…Very accommodating…Super pleased with every aspect of the service/ buying experience…No one goes away unhappy after receiving the best
November 3, 2024
Reply from Norton Way Group - NW Nissan
Good morning Donald and Susan, thank you for the 5-stars and kind words! We are pleased to hear that you received a great service from us. We will be sure to pass on your compliments to Logan and we hope you are enjoying your new Leaf. Take care - NW Nissan.
Repeat customer
I’ve been a customer since 2013 and bought several cars from Norton Way Nissan. No complaints, great customer service both before and after sale.
November 3, 2024
Reply from Norton Way Group - NW Nissan
Good morning Polly, thank you for the 5-stars and kind words! We always like to hear from our customers especially repeat customers and are pleased to hear that you are still receiving a great service from us. We will be sure to pass on your compliments to the team. Take care - NW Nissan.
Reply from Norton Way Group - NW Nissan
Good morning Darren Downes thank you for the 5-stars! Happy we could help. Take care - NW Nissan.
All members of staff were polite…
All members of staff were polite helpful and knowledgeable. Any queries were swiftly dealt with.
October 29, 2024
Reply from Norton Way Group - NW Nissan
Good morning Suzanne Norman, thank you for the 5-stars! We will be sure to pass your compliments on to the team. Take care - Norton Way Nissan.
Customer service is very good
Customer service is very good. They were very helpful. We will give them 5/5 .
October 28, 2024
Reply from Norton Way Group - NW Nissan
Good morning Jaspal, thank you for the 5-stars! Take care - Norton Way Nissan.
Awful experience
I used to trust these people, but they break my trust. First of all I order car with them when I get there only to find out that the car is broke down And did not tell me anything till I got there. Later, I order a Another car and everything was fine only to find out a month later that the first car which was broke down Finance was not Cancel so now I’m paying two cars mean why I have only one car. After the first car, it took me about seven days before getting the other one and this took me almost 500 pounds for travel only. I have reported this issue and nothing has been done about it.
September 28, 2024
Reply from Norton Way Group - NW Nissan
Good morning Evans Ofori, we are very sorry to hear that you have had this experience with us. We have passed your comments onto the sales team including our head of business Paul Sames whom you can contact at Paul.Sames@nortonway.com. Kind Regards - NW Nissan.
Poor afterservice
No after service to ask if everything is ok with the car or if I am happy. I am mentioning this as their has been a few issues with the car and I have been speaking to different people without anything being resolved.
October 12, 2024
Reply from Norton Way Group - NW Nissan
Dear Naeem Kothia, sorry to hear of your experience and lack of communication. We have passed your comments on to our manager including our head of Business Paul Sames whom you can contact at: paul.sames@nortonway.com we hope to restore your faith in Norton Way Nissan.
Take care - Norton Way Nissan.
Excellent service.
Excellent service.
We recently bought a car from this garage and the service was outstanding from start to finish, we were guided through the whole process by Logan. He made sure that we had all the information from the start, we received the video of the car before the collection date and after the sale Logan called us to check if we are happy with everything.
Thank you for all your help.
We love our new X-trail.
October 13, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Martina, thank you for taking the time to write us this kind review! It is much appreciated and very happy to hear you enjoyed your experience with us and that you love your X-trail! We hope to welcome you back again in the future. Take care - Norton Way Nissan.
Reply from Norton Way Group - NW Nissan
Dear Kira Shults, thank you very much for the 5-stars! It is much appreciated take care - Norton Way Nissan.
Qashqui purchase
A big thank you to all the staff at Norton Way Nissan Letchworth particularly to Ashley Bowden who we dealt with from point of sale & Alex Edgington who dealt with us after sale, both were professional & not pushy, the whole experience was a positive one.
October 1, 2024
Reply from Norton Way Group - NW Nissan
Good morning Mark Pautard, thank you for the 5-stars and taking the time to write us such a kind review. It is much appreciated. Take care - Norton Way Nissan.
Reply from Norton Way Group - NW Nissan
Good morning Fleur Woolf, thank you for the 5* rating and kind words! We are pleased to hear that you received excellent service from us. We hope you are enjoying your new Juke. All the best - NW Nissan.
Luke Wright was extremely helpful
Luke Wright was extremely helpful, professional & nothing was too much trouble. Thank you so much.
October 1, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Shelley Blanks, thank you for the 5* rating and kind words! We will be sure to pass on your compliments to Luke. We hope you are enjoying your new Juke. All the best - NW Nissan.
Great customer service
Great customer service - Adam was knowledgeable and supported us through the process of signing up to the Motability scheme.
October 1, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Sarah, thank you for the 5* rating and kind words! We are glad you received great customer service and we will be sure to pass on your compliments to Adam. We hope you are enjoying your new Qashqai. All the best - NW Nissan.
A good buying experience
My salesman, Luke, was informative and helpful. Laura, who dealt with the finance was friendly, knowledgeable and easy to work with. I would recommend both of them.
October 1, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Richard Brabrook, thank you for the 5* rating and kind words! We will be sure to pass on your compliments to Luke and Laura. We hope you are enjoying your new Qashqai. All the best - NW Nissan.
Excellent professional service
Excellent professional service. A friendly atmosphere when visiting the showroom by all staff I met. Highly recommend Norton Way to friends and family
September 30, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Marc Wright, thank you for the 4* rating and kind words! We will be sure to pass on your compliments to the team. All the best - NW Nissan.
No pushy sales
No pushy sales, let us look around the cars in the showroom, were on hand to answer any questions we had and when it came to making the purchase it was all very easy and our options explained
September 28, 2024
Reply from Norton Way Group - NW Nissan
Good morning Sarah Branwhite, thank you for the 5* rating and kind words! We hope you are enjoying your new Qashqai. All the best - NW Nissan.
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