We went to this dealer looking for a used qashqai we were dealt with by Kate Humphrey who allowed us to test drive 2 cars she was very knowledgeable and helpful and gave real honest advice and inform... See more
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See what reviewers are saying
Bought a 2023 plate juke had a gearbox fault and returned the car was supposedly fixed and within 48 hours I was stranded at the side of the m1 with the same fault. I want to reject the car but I am b... See more
Having used the website to locate the right vehicle (which was so easy) we booked to meet Kieron in sales who was fantastic. Deposit paid and PCP option chosen to finance (as it came with two free ser... See more
Company replied
From my initial enquiry to being handed the keys to my lovely new car I've been really well looked after and couldn't ask for a better service being taken care of by every individual I've met at Nort... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
Norton Way North, Letchworth, SG6 1BL, Hertfordshire, United Kingdom
- 01462559497
4.5
Excellent
676 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was fine especially the…
Everything was fine especially the gentleman Kiran who attended to us was so nice, explained and answer every concerns about the car, the only bad aspect of it was the car was not filled up with petrol as expected
June 15, 2024
Reply from Norton Way Group - NW Nissan
Good morning Jumoke, thank you for the 4-stars! We have passed on your comments to our team. All the best - Norton Way Nissan.
Reply from Norton Way Group - NW Nissan
Good morning John, thank you for the 5-stars! Glad we could help - NW Nissan.
Luke was very helpful
Luke was very helpful, got back to me when he said he would and answered all of my questions. This is the fourth car I have had from you and would have no hesitation in dealing with you again.
June 15, 2024
Reply from Norton Way Group - NW Nissan
Good morning Jules, thank you for the 5-stars and kind words! It is much appreciated and look forward to welcoming you back again soon. Take care - Norton Way Nissan.
Reply from Norton Way Group - NW Nissan
Good morning Faraaz Ahmed, thank you for the 5-stars and kind words! Take care - Norton Way Nissan.
Wonderful service from Norton Way…
Wonderful service from Norton Way Nissan - going the extra mile and taking great care to make my customer experience easy, efficient and (actually) enjoyable. Excellent communication before, during and after. I would recommend to anyone without hesitation.
May 30, 2024
Reply from Norton Way Group - NW Nissan
Hi Liz, thank you for taking the time to leave us a lovely review! We are pleased to hear you received a wonderful service from us and we will pass on your compliments to the team. We look forward to hearing from you again soon. All the best - NW Nissan.
Reply from Norton Way Group - NW Nissan
Good morning Sam, thank you for the 5-stars! Happy we could help. Take care - NW Nissan.
Good experience
We bought our first bike from Norton Letchworth and had a great experience throughout the process. From Sales to Parts department we were very pleased with the experience.
May 25, 2024
Reply from Norton Way Group - NW Nissan
Good morning Rodrigo Romanelli, thank you for the 5-stars and kind words it is much appreciated! Take care - Norton Way Nissan.
The staff were amazing very helpful and…
The staff were amazing very helpful and made me feel totally welcome
May 30, 2024
Reply from Norton Way Group - NW Nissan
Hi Ash, thank you for the 5* rating! All the best - NW Nissan.
Very pleased with our new Nissan the…
Very pleased with our new Nissan the service we received was good. We took the 3 year warranty to cover repairs if need over that period. They gave us a fair price on my old Nissan X Trail in part exchange.
May 25, 2024
Reply from Norton Way Group - NW Nissan
Hi David, thank you for the 4-stars! Glad you had a good experience with us! But we would love to know what we could have done for that extra star. Take care - Norton Way Nissan.
Excellent customer service.
Excellent customer service and the car was ready to pick up the same week.
June 1, 2024
Reply from Norton Way Group - NW Nissan
Good morning Sean, thank you for the 5-stars, glad you received an excellent service from us. Take care - Norton Way Nissan.
Reply from Norton Way Group - NW Nissan
Hi Lee, thank you for the 5* rating! Glad to hear you received great customer service from us. All the best - NW Nissan.
Well trusted dealership
I bought a second hand Nissan Juke from this dealer. I am very happy with my purchase. All the staff were very friendly and helpful especially Luke Wright. He went through the whole process professionally and every thing was done by him and ready for us. The car was well presented and fully velveted. It still looks like new. And buying from this reputable dealer has a one year warranty included in the price, which is a real peace of mind knowing there is nothing really going to be wrong with the car and even if there is, it will be fixed by them. Once again, Thank you Luke
April 24, 2024
Unprompted review
Reply from Norton Way Group - NW Nissan
Hi Barry, thank you for the 5* rating! Glad to hear you received great customer service from Luke we will be sure to pass on your compliments to him. We hope you are enjoying your car. All the best - NW Nissan.
Great service from start to finnish
Great service from start to finnish, I knew what I wanted, told the salesperson (Luke) and he delivered.
May 10, 2024
Reply from Norton Way Group - NW Nissan
Good morning Les Davison, thank you for the 5-stars! Happy we could help. Take care - Norton Way Nissan.
Reply from Norton Way Group - NW Nissan
Good morning Arnold Smith, thank you for taking the time to leave us 5-stars! All the best - Norton Way Nissan.
No pressure sales
Absolutely no pressure sales here. Very knowledgeable, helpful, friendly staff. Great stock to view, good length test drive. Dealt with Laurell who was excellent. Straight forward transaction.
May 15, 2024
Reply from Norton Way Group - NW Nissan
Good morning Jayne, thank you for taking the time to leave us 5-stars and this kind review! It is much appreciated. Take care - Norton Way Nissan.
Very good sales services for the…
Very good sales services for the transaction and hand over process. Its follow up assistance by customer services is also very responsive. Look forward to the arrangement of maintenance in the future!
May 5, 2024
Reply from Norton Way Group - NW Nissan
Good morning Ying Ha Estella Tsui, thank you for the 5-stars we are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.
The handover of the new car was very…
The handover of the new car was very good, still waiting for the service book.
The lead upto the car was not as good as in the past, a lot of stuff was last minute, also was unhappy about the online part as I wasn't to sure if this was a scam or not I was getting a bit nervous about it.
May 5, 2024
Reply from Norton Way Group - NW Nissan
Good morning Dennis, thank you taking the time to leave us this feedback. We are sorry to hear, that lead up to the car was not good. We have passed your comments on to our managers. Kind regards - Norton Way Nissan.
Polite friendly sales reps
Polite friendly sales reps, informative and helped with providing suitable car options to meet our needs.
April 27, 2024
Reply from Norton Way Group - NW Nissan
Good morning Mrs Erasmus, thank you for the 5-stars, happy we could help. Take care - Norton Way Nissan.
Service and knowledge from Mark Caezar…
Service and knowledge from Mark Caezar was very good and easy to understand , the hand over was easy and we are enjoying our new Juke , well done Norton Way Group letchworth
👍👍👍
May 5, 2024
Reply from Norton Way Group - NW Nissan
Good afternoon Terence - Thank you for the 5* review and your kind comments. We appreciate your feedback and we will pass on your compliments to Mark. We look forward to seeing you again in the near future. All the best - NW Nissan.
Reply from Norton Way Group - NW Nissan
Hi Simba, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service good. We hope you are enjoying your car and look forward to welcoming you back again soon. All the best - NW Nissan.
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