Norton Way Group - NW Peugeot Reviews 

Took my car for a service . Greeted by the lovely jo. She was professional super friendly and made sure I was ok as I have mobility issues. Thank you.

Over the years, I have bought several cars from this firm. Dawn, who is one of the sales team, has always looked after me. She is first class and really knows how to look after her customers.

I had a great time and service with a sales gentleman by the name of David! He was very helpful and knowledgeable about all the cars I enquired about on the courtyard. Even though I didnt purchase the car I was looking at David was very helpful and informative through the whole process. He even went as far to send me a video message showing me all angles of the car. Great chap. Good business

This is a new post due to the reply below. Don't change any engine settings without guaranteeing the engine's future operation. My Peugeot only had the engine acoustics checked, as described in the email. Nothing else was done, as described in the recall campaign. After some time, a buzzing and metallic sound appeared at the camshaft chain. The problem was reported to Norton Way Peugeot, but incompetence seemed to prevail over any assistance. This Norton Way Peugeot reply has nothing to do with anything. It's a typical copy/paste. I don't recommend it.

They were only interested in making money out of uneccesary work. Totally dissapointed. I should have clocked it earlier. It turned out to be nothing wrong with the car in the end when i took to a non dealer. Very dissapointed. I used to rate Peugeot, but not any more.

There is many things I can say about NW Peugeot. From their sales team I can't fault; David, Dawn, Archie all lovely guys who genuinely have a passion for the business and want to look after customers but what does let this all down is the after care and senior management team.

I originally brought a brand new 3008 back in January this year with all the bells and whistles on it and David was great guiding me a first time car buyer though the process. I took delivery of the car and this is when the troubles began, I reported a issue with the car Infotainment system where it would create a static popping noise whenever the car was turned on or was running, it went back and I was told there was no noise and this was normal which I disputed. A month later I was on a road trip driving on the motorway when there was a loud 'pop' and the screen went off and restarted which wasn't very ideal driving at 70mph. Reported this again to NW where they took the car back in and had a look but again could not recreate it and asked me to make a video when it does this which I ended up doing when it kept happening.
At this point I wanted to reject the car as it was not what I wanted and was causing me a lot of stress and anxiety. I was told by the General Sales Manager (Ian, who's now left) that this was not possible and I would need to speak Peugeot so back and forth between NW and myself I decided to speak to Stellantis finance who told me that I needed to instruct NW that they would need to contact their dealer services and say that I would be rejecting the car again they refused to this this.

I later found out this was probably due to it would cost the dealership a lot of money which they would not want to spend on paying out on a faulty car.

Ian then has found a 'replacement' car which was a newer model to what the previous one, he told me that it was a 'GT' line and that he has all the extra packs my faulty 3008 had. I reluctantly agreed to take this as I was 8 months down the line and was very stressed and fed up of dealing with the situation. I took delivery of the car which I was told had been serviced and had recall work done to it but I never had a service book handed to me when I picked up the car.
I reached out to Paul (Head of Business) as I found out a not long after I took delivery Ian had left the business, talk about a quick exit! To express my disappointment with my nearly 10 months of dealing with NW weekly and my thoughts and feeling with the Replacement vehicle which in fact does not have all the packs which my previous car had as well as is more expensive each month and I can't understand why I am having to pay more for a car I felt I had to take when the issues were not my fault.

All staff are amazing
Any issues I have, are always dealt with compassion and understanding. Particularly Dawn and Darren are very helpful and understanding.

Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease, and was professional and knowledgeable when we took a test drive. We were given space to chat next steps and never felt pressured to commit to buy or to put down a deposit. Archie is a credit to your business and we're looking forward to picking up our new car next week.

The Stewart was super helpful and friendly. It was a very easy process to buy the car.

Staff was amazing. So friendly and efficient.

Dawn was excellent. Talked me through each part of the process. She called to ensure the car was ok the day after I picked it up. I couldn't praise Dawn and the team enough.

Excellent service. Car nice an suits my needs

Easy going from the sales team. Shame about the damage when picking up the new car.

Firstly the team are very helpful, as i was nervous driving a auto car, i was taken fir another test drive, and felt at ease ,

The team were very helpful in putting together a good deal.
David paid close attention to my needs and was polite, professional and responsive.
Peugeot would have got 5 stars if they had offers/concessions for EV home chargers

Exceptional service,

Good service excellent sales person. No problems at all.

The whole experience from start to finish was out of this world the whole team were fantastic and so friendly and made me and my mum feel very valued and cared for and also all the calls and emails beforehand and also since then to check we are ok can’t wait for my next visit

Car sale
They good in explaining everything to me as much as they could

Great experience with purchase of new car and part exchange. David Mende was amazing and helped a lot.